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Emy Cosper

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About Emy Cosper

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    2008 Chevy Silverado 1500
  1. Put it this way, this is most definitely not the first time I've been lied to. And it definitely will not be the last. But St Marys Chevrolet will never see us back as a customer again. Lesson learned.
  2. Diyer2 you made me laugh so thank you. You are totally right. It could be MUCH worse. Right now, this seems like the worst thing that could possibly happen ever in the history of anything lol BUT in reality, we have been through (and survived through) much MUCH worse than being lied to by a shady dealership. So thank you for reminding me of that and making me smile Jsdirt, you're right too..Finding out the truck has a 4 year old engine wasn't bad news. Shocking, but kind of a relief tbh. With the headache we've be dealing with since we bought the truck, finding out we won't have to deal with engine issues (HOPEFULLY) was like a breath of fresh air. At the end of the day, we did get a good truck and we are grateful for that. The previous owner obviously took very good care of this truck and took the appropriate steps to handle it like a responsible vehicle owner should. So regardless there's that. And if we need to take some money and fix the stupid cat ourselves then that is what we will do. Won't be happy about it lol but we will do what needs to be done. We do love the truck and are happy to be newborns in the Chevy Family. Thank you guys for your feedback and support with our situation. It really helped over the last day having someone who can at least sympathize and not treat me like an emotional over dramatic consumer lol so much appreciated!!!
  3. UPDATE: Just had a mutual friend of a friend who is a GM Specialist pull up some service records on the truck. Very surprising results! Apparently the engine was replaced in 2012. Didn't know about that. Wouldn't a faulty engine possibly cause a catalytic converter to go bad??? I am blown away at everything we keep digging up about this truck. I wanna cry. We feel so completely 100% duped and lied to.
  4. haha You're totally right Jsdirt. We are originally from CA and moved to PA 5 years ago. So I know ALL about getting your car "smogged" lol so yea, not really bummer. But that would have been an easy fix for this particular situation. I agree about having a solid case. The blatant LIE about the code was actually sent from our salesman in a TEXT MESSAGE about two hours ago, not said over the phone or even in person. So we have the actual LIE in writing doesn't get any better than that. We are fully ready to contact GM, another Chevy Dealership, the Attorney General, Federal Trade Commission, and anyone else I can possibly think of. I am not one to keep my mouth shut and not afraid to rustle some feathers when it's warranted and the "right" thing to be done. So that's exactly what I'll be doing tomorrow. Thanks a whole bunch for your replies and help. I really appreciate it!!
  5. Hey guys, Thanks for the replies. To answer, the truck has 105k miles on it. Where I live, because it's a small Rural County of PA, we have inspections but no Emissions. So bummer, I can't use emissions laws. They didn't remove the LED or bulb because the light did come on after so many starts or miles driven, whichever one came first I guess. Yes, we took it for a test drive and no the CEL was 100% NOT on during the test drive or my husbands inspection of the truck because he used the remote start in the parking lot prior to the test drive. We got the email from On-Star 5 minutes after leaving the dealership from with the diagnostics report and it stating there was an emissions issue in the truck, for more details to physically call On-Star. CEL was still not on. The following Thursday morning, about 30 or so hours after financing, the CEL then came on. Called On-star right in the truck, they said the code is PO430, Catalyst System Low Emissions, Bank 2. The Dealership just got a hold of us after several messages left today and said they "looked up that code" and said that because the price of the "code", that we will be responsible for the repair. Which is clearly a load of crap. The code came back on today for a second time after they "fixed" it. They haven't even looked at the truck again since they agreed to repair it the first time (mentioned in my OP). So how do they know how much that "code" will cost when they told us they fixed it the first time and they haven't even ran another diagnostic unless they already know it's a bad cat and they just don't want to fix it. Yes, I do know that the truck will run fine with the CEL on and can run with a bad cat. Or it could just be the o2 sensors which is a cheap and easy fix. We haven't had any misfires and the performance of the truck doesn't seem to be lacking. BUT the problem is we spent almost $17k on this truck. I don't know about anyone else but when I buy something, I want to know that I know EXACTLY what I am buying. ESPECIALLY for that much of our hard earned money. I am terrified that we are going to be stuck with a vehicle that we were lied to about and is going to turn into a money pit. I don't feel like they gave us the chance to make an accurate informed decision. Isn't there something in the Federal Trade Commission that protects consumers from dealerships being deceptive like clearing check engine lights without informing the consumer, thus never even allowing the consumer to know exactly what they are buying "AS-IS"?
  6. I'm posting this in a few different Chevy forums in the hopes of getting our story heard and getting some kind of useful advice or even just feedback. So I apologize if you have already seen this somewhere else. So I'll TRY and keep this to somewhat of a minimum, but no promises. Thanks for reading all the way through if you do. I just need some feedback and/or advice. My husband and I went down to our local Chevy Dealership and traded in our old worn out 03' Dodge Ram on 12/20/16 for a 1 owner 2008 Chevy Silverado 1500 and paid a little over $16k. LOVE this truck. It's gorgeous, all the fancy bells and whistles, (On-Star, XM, remote start, tonneau cover, etc.), seems very well taken care of, and doesn't have super low miles but seems about average for an 08'. The previous owner had bought the truck brand new in 2008 from this Chevy Dealership and had brought his truck for ANY service to this dealership. So they had all the service records. So we felt good about that. When we bought the truck, we were obviously aware of the current recall on the Takata airbag inflaters and it hasn't been fixed yet, obviously. The truck did have a light on for the airbag and the Chevy Dealership told us it was for the SDM Airbag Module. They said they would not be fixing that because there is no current recall for the SDM module in this truck. And he's right, there isn't. I searched the VIN on GM and no recall for the SDM module. So with that being the only issue (besides the Takata inflators) we decided to buy the truck. Here is what has happened since the night of 12/20/16. When my husband was signing all the paperwork for the truck, it also included signing up for On-Star which was done right in the office. As my husband started his drive home with his new truck, he got an email from On-Star for his new account about 5 minutes or so after he left the dealership. As most of you probably know, On-Star does diagnostics on any vehicle they have in their system and will send the account holder a report of their diagnostic check. So he read his diagnostics report and it indicated that there was an issue with the trucks emissions. That was all it said. Something we were not told about by the dealership and at this point in time there was NO check engine light on the truck. Our salesman was out of the office the following day, Wed. 12/21, so we couldn't get a hold of him until Thursday. Late Wednesday night I tried to remote start the truck and it wouldn't start with the FOB (remote start will not work with the CEL active). We started the truck with the key and that's when we noticed the check engine light. Not even 48 hours after we purchased the truck. We called On-Star and they told us the code is P0430 which is Catalyst System Low Efficiency Bank 2. Which is an O2 sensor or the cat. When we called the dealership and told them what was going on, it took them at least a week to get the service manager to call us back and get the truck in to test the code. OK so took the truck down to the dealership, service manager tested the code and came back out and told us it read as the EVAP Vent Solenoid and that the valve flap was stuck open and causing a vacuum leak. Told us that we should have been smelling gas fumes. No we have not. At all. Never had a problem with ANY fuel issues at all. Of course we thought that sounded a little odd. My husband is not an idiot when it comes to vehicles and from what we've researched online, P0430 is a VERY specific code to the catalyst system. But of course we TRUSTED the dealership and their service manager. Maybe they knew something that we didn't about Chevy codes. So they said they would call us to schedule an appointment to have it fixed. About a week later (this past Thursday 1/5/17), we took it in to get fixed and we drove away with our loaner. Next day, we pick up the truck, service manager said they replaced the solenoid and the check engine light was off. He also told us that the problematic EVAP Vent Solenoid they replaced had no power to it and that when they took it off, the wires were crossed. How the hell does that happen..? Obviously wires don't just cross on their own. So it must have been replaced in the past by some dingle berry that couldn't figure out where the wires go and the dealership didn't have any service records on the truck for replacing the EVAP vent sol. OR that was just a flat out lie. We were past thinking this was odd. At this point, everything that had happened since we traded in our Dodge for this truck and they only gave us $100 for our Dodge to refusing to replace the SDM module to the back door locks working intermittently after a couple days to giving us the run around about getting it in to get fixed to shotty service records about not knowing if the SDM module had or had not been replaced even though they had records that the previous owner had brought it in at least 3 separate time because of the SDM module light..honestly, I never felt good about this deal when they only offered us $100 for our Dodge. It was a worn out work truck but it was worth way more than that. I didn't want to do it. I never felt good about it and always felt like we were being played. But it was my husbands truck, I wasn't there when he bought the Chevy so it wasn't my choice. I trust my husbands judgment 100%. FAST FORWARD TO TODAY 1/10/17. The truck had been in the shop this past Thursday and Friday. It is now Tuesday and my husband was out in the truck and called me to tell me THE CHECK ENGINE LIGHT CAME BACK ON! He called On-Star and SURE ENOUGH, it's P0430. Same. Exact. Code. Hence the title I wanna drive the damn truck through the front of the effing dealership. He has called the Dealership about 5 times already and of course, no one is available. Not our salesman or anyone in the service department. Go figure. Only thing to keep in mind is we bought this truck USED and was classified as AS-IS sale. We knew that and were fully aware. BUT we are 100% certain that the definition of AS-IS does not include them make us FALSELY believe that the truck did not have an emissions problem, or ANY problem other than the SDM module. They specifically told us the only issue the truck has is the SDM module. The way this has worked out (On-Star emailing the diagnostic report literally 5 minutes after leaving the dealership, the code was already in their system) they HAD to have reset the check engine light on the truck probably when they brought it around for my husband to test drive it. They did not disclose that to us. They led us to believe the truck was in GREAT working condition and had we known about the emissions problem, we could have better a BETTER more ACCURATE decision on buying this truck. Or we could have negotiated the price and getting it fixed before deciding if we still wanted to buy it. They disclosed everything except for this emissions problem and the back door locks. And NOW even after they said they "fixed" it, the check engine light is back on which makes me think they just fed us a bunch of BS and they just reset the CEL light again to shut us up and stall us until we can no longer return the truck, imho. Buying AS-IS means you know EXACTLY what you are getting. We were deceived. Hands down 100% I believe they were completely deceptive and knew exactly what they were doing when they sold us this truck. So I'm not really sure if I actually have a question. At this point, my husband is already getting the phone numbers for Wells Fargo, our financier, for GM Corporate offices or complaint department who ever we need to call there, for the Attorney General of PA, and whoever else we need to contact. Unfortunately, they aren't BBB accredited so that's not an option. Any ideas, Thoughts, advice, similar stories, feedback for me?? Anything would help us figure out what we are going to do. Sorry it's SO long but THANK YOU so much for anyone that actually read the whole thing and is willing to give me some kind of feedback. Much appreciated!!

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