I have recently experienced how much GM will stand behind thier vehicles and am very disappointed !
I have as well as my family been GM loyal for as long as i can remember my family owning cars and trucks. Recently my 2007 GMC Sierra 1500 5.3L has had some mechanical issues and needed repair. Only a few months out of warranty and well under the mileage, my engine needed valves, lifters, a cam shaft and all the gaskets fluids etc to rebuild and get back on the road. When this was brought to the attention of warranty claims, GM's review representative brushed me off and has not replied or returned any further calls to go to higher managment for answers.
From the model years of 2007-2011, there are multiple service bulletins about the active fuel management ststem and the problem with this motor burning excess oil. I take very good care of my vehicles and do not abuse them. They have regular maintinance when required and i have never experienced a problem. GM has deniedthe fact they have issued these service bulletins as public knowledge for warranty issues and recalls. For every 3000kms i have had to add 1ltr of oil for the past year or more. NOT normal for a truck with less than 100,000kms.
When this issue was addressed with GM, the only response was that they would place my truck on the list of others with an oil consumption survey. Before long my truck withoit warning lost all oil pressure and the engine had to be torn down and rebuilt with the above parts at my own expense with no support from GM. A $5000.00 repair bill on a relatively new vehicle with just 100,000 kms.
How well do you think this would sit in your mind if this was your truck ? Has anyone else experienced this with thier vehicle ? What course of action did others take to persue these types of matters ?
I would like to hear from others if you have time to comment. Thank you for reading.