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2015 YUKON NOISE IN CABIN


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#31 The Zip

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Posted 05 September 2014 - 07:29 PM

Sheet metal provides a level of protection, this problem jeopardizes the integrity of the vehicle and should be determined a safety issue by GM.  Sheet metal separation seems like a big fix which will include possibly welding, sanding, painting and interior carpentry work.  I think GM conducted R&D on the problem but hoped customers wouldn't notice until they could fix the problem on subsequent models.  Good on you Luvgmc, at this point you are probably the only one that loves GMC

 

Tahoe and Yukon are in the cross-hairs right now, Escalade may soon follow.  But I think jasondenali15 may be correct, "I am starting to think this is a bigger issue for 2015".  Post all the details received from GM so the other folks can fast-track the process.



#32 subedriver

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Posted 06 September 2014 - 09:40 AM

Luvgmc what did you ha have to do to get them to buy it back? At this point I'm not crazy about owning a brand new vehicle that the roof skin has been pulled off of. Are they telling you what has been fixed to ensure that newer ones won't do this?

#33 The Zip

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Posted 06 September 2014 - 12:30 PM

luvgmc - it will be valuable if you post all the details dealing with GM cause it seems there will be a hit and miss action as to what is done about the problem.  4 Knucks had his drive shaft replaced and GM says the problem was fixed. You on the other hand supposedly with the same problem, had your vehicle replaced.  So we need to ensure we all are operating off the same sheet of music, if the vehicles need to be replaced, then so be it. 

 

Subedriver made a good point "are they telling you what has been fixed to ensure that newer ones won't do this".  We all don't want to recreate the wheel and redo this all over again.  This is costing folks time and money upfront.   With saying that, any action involved with this fix should be compensable, ensure to claim this with your new truck.



#34 Luvgmc

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Posted 06 September 2014 - 05:51 PM

I was able to bring it back i only had it for 48 hrs. There is a three day law. I heard it and found this site and didn't want to deal with it. And yes they told me gm knows about the problem and the new ones wont have this problem so i ordered a new one. We will see if it makes the noise i wont leave with it!!! I would like to know if anyone has success with fixing the problem.

#35 The Zip

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Posted 08 September 2014 - 08:12 PM

Like Maxwell Smart would say, the old 48hr trick.  GM changed the drive shaft in 4 Knucks vehicle and that didn’t work.  Jasondenali15 finds a bulletin about the issue being related to sheet metal.  GM then breaks out a miraculous tool and told 4 Knucks everything is fixed and the truck sounds “normal” transitioning from V8 to V4 mode.  Well my truck never make a sound going from 8 to 4, so normal has to be no sound at all.  I still don’t know how GM will mitigate the sheet metal issue in 4 Knucks vehicle when that was the initial rabbit hole chase, duh.  So to sum all this up, your new truck will have a useless drive shaft change, sheet metal will be reinforced, and your vehicle will sound normal transitioning from V8 to V4.  How else could GM fix the issue?  

 

Print these post and take them with you when you pick-up your new truck, then take your time and have the dealer explain why and how the new truck was fixed. 

 

48hr trick, good on you man, hope your truck is the break through.  Make sure you keep us up to speed.  BTW, I'm not experiencing any of this, yet (knock on wood).    



#36 Westandover

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Posted 10 September 2014 - 09:26 PM

Has anyone asked any questions about the "active noise canceling" system these vehicles are using?  As the vehicle attempts to put other sounds into the vehicle to offset tire, road, and wind noise, it can sound like an open window effect.  I've heard that noise before when trying out active noise canceling headphones and when I saw this thread, the first thing I thought of was whether there was a way to shut off the active noise canceling system and see what that does to this sound.   Just a thought.   



#37 jasondenali15

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Posted 11 September 2014 - 08:48 AM

UPDATE:  My 2015 Denali has been with the dealer going on its second week.  They removed the liner and did find the bars/bows not attached to sheet metal as per the service bulletin. They secured it properly, I am told.  After more than 20 hours of time into the vehicle, the Denali STILL has the same problem.  A GM "specialist" will be evaluating the vehicle next week.  Moreover, the 2015 Tahoe I am driving has the SAME issue...just at a higher speed. The issue is a big one...and it's not going away. 

 

GM needs to do the right thing by those of us literally getting sick driving this vehicle.  I look forward updating you with positive news from GM as they work through this process.  I will continue to be patient. I am confident they will do the right thing.  Will keep you posted. 



#38 subedriver

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Posted 11 September 2014 - 09:27 AM

We got ours back yesterday from them doing the roof.  Wife picked it up last night and said that it didn't hurt her ears on the way home.  I drove it some this morning and at highway speeds I think its still present but not as bad as it was.  I will say that both of our ears are off since we are both suffering from bad head colds.  Will be reevaluating this when our sinuses clear up.



#39 FOURKNUCKLES

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Posted 11 September 2014 - 02:43 PM

I have the YUKON XL back from an extended stay at the dealership.  The GM engineer said it is fixed, so I am relieved that the dealership does NOT agree with that.  The sound is still there, and at times, worse.  My dealership went to bat for me, and that's why GM is now buying the vehicle back.  We are told that the "new" ones are fixed, so we will wait a few months in hopes that really is the case.  Best car I have ever had, except for the noise. 



#40 subedriver

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Posted 12 September 2014 - 02:48 PM

I can still hear it. Called the dealership and its going back in on Monday morning.

#41 Txsweettea3

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Posted 16 September 2014 - 02:23 AM

My husband and I have been searching since May for a 2015 Suburban or Yukon XL . I thought I was going crazy because every time we test drove these guys, I was having terrible ear pain, and head pressure. I even thought at one point lately it must be congestion. All of them gave the very same reaction, from the LS, SLE-LTZ, Denali. My husband said he thought it was a window not completely up, nope wasn't it. I decided to just throw it out their on the web to see if there was something going on, I stumbled onto this forum. It's confirmed, I'm not crazy, however very, very disappointed as I've been waiting for these vehicles to come out for a year now. The Tahoe's, and Yukon's have been a hit a miss, never one completely without it the noise. Now I read and viewed the report of them catching on fire. What the heck, seems like I'm going to need to wait another year, for GM to get it together or revisit the 2014. Dang, the 2015 such a better ride and nicer, not much good if it burns up or has to sit in driveway.

#42 galliher_nc

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Posted 16 September 2014 - 04:13 PM

My husband and I have been searching since May for a 2015 Suburban or Yukon XL . I thought I was going crazy because every time we test drove these guys, I was having terrible ear pain, and head pressure. I even thought at one point lately it must be congestion. All of them gave the very same reaction, from the LS, SLE-LTZ, Denali. My husband said he thought it was a window not completely up, nope wasn't it. I decided to just throw it out their on the web to see if there was something going on, I stumbled onto this forum. It's confirmed, I'm not crazy, however very, very disappointed as I've been waiting for these vehicles to come out for a year now. The Tahoe's, and Yukon's have been a hit a miss, never one completely without it the noise. Now I read and viewed the report of them catching on fire. What the heck, seems like I'm going to need to wait another year, for GM to get it together or revisit the 2014. Dang, the 2015 such a better ride and nicer, not much good if it burns up or has to sit in driveway.

I wouldn't worry about them catching fire, that was very isolated. My 2014 Silverado was included in that recall and it hasn't spontaneously combusted. The cabin noise I'd be more worried about. We rented a 2015 Suburban and I did notice it, although it was very faint.


2015 Sonoma Red Metallic Sierra Denali 6.2L Crew Standard Box 4x4

 

Previous: 2014 White Diamond Silverado High Country 6.2L


#43 The Zip

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Posted 16 September 2014 - 10:25 PM

Txsweettea3 - One would hope that all the gremlins were sorted out when a new model hit the streets, but most times that's not the case.  There is a lot of good things to say about the '15 Tahoe; bigger, stonger, faster, and smarter when compared to previous versions.  The same could probably be said for the Yukon versions.  Usually next years models are ready to go now, evident on this thread by couple of folks getting new trucks and GM claiming the issue has been fixed.  So don't wait a year before you get your new truck, '16s are hitting the street.  

 

When in the market for a new vehicle and the decision is made to purchase, a buyer has to ensure they get the insurance (extended warranty).  I have done everything in my Tahoe to replicate the issue experienced by others on this thread, but currently, my Tahoe is not having it.  Even though I am not experiencing the issue, had I known then what I know now (even being bigger, stonger, faster, and smarter), I would "not" have purchased until GM ensured me the issue was resolved.

 

I am not confident the issue won't rear it's head in my Tahoe, but I have the 5yr/100K GM warranty to sort it out.  



#44 subedriver

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Posted 19 September 2014 - 06:57 AM

So here's an update on mine. Went to the dealer yesterday after talking to the service manager. He said he had drove it home the night before and didn't hear anything or feel anything wrong. So when I went up there my new car manager brother in law that sold me the tahoe drove it again and took one of his sales guys with him. Met them in service to talk. My brother in law couldn't feel it either, but thankfully the sales guy did. Service manger acknowledged there was still a problem but wasn't sure what to do about it. Said they would talk to gm tech line and see if they had any other answers and get back with me. Yesterday afternoon I talked to him again and he said he talked to the tech line and that they asked him if he had compared it to another tahoe and if it was doing it also. He said yes he had and that it was doing the same thing. They told him that if both were doing it to consider it normal operation. He told me that even though they said that he knew it wasn't right. He said he'd know more tomorrow (which is today) and that if a gm engineer was going to come look at it or if they were going to start buy back paper work. Hoping i just get bought out so tired of this.

#45 The Zip

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Posted 19 September 2014 - 08:55 PM

subedriver -  for the GM tech to say "...that if both were doing it to consider it normal operation".  That's just flat out STUPID. Two new vehicles with sheet metal separation causing hearing problems is normal?  GM tech, engineer, that's just lip service.  There is only two options for your new vehicle, fix it or replace it, no more lip service wondering what to do.

 

I was watching the world news last night and they talked about the Suburban being the longest vehicle name ever, 80 years with the Suburban name and brand.  Well there used to be a saying, "The Quality goes in before the name goes on" which is an indication that unless the product meets the company's quality standard, the product does not warrant the name of the company.   GM, your name is starting to be associated with substandard work.  It appears your Research, Development, and Quality Control is lacking.  Without this, the techs and engineers are left out to dry and is just blowing smoke when they speak to customers.

 

subedriver, stick with it, there is bound to be a breakthrough






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