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New to GM Trucks and my journey so far has been a nightmare


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Hello, I am new to this board and new to Chevy Pickup's. I owned a Ford F150 for years and on Saturday August 16th I took the plunge into all things Chevy. I purchased a 2013 Chevy Silverado 1500 extended cab. She is beautiful, I bought her on Saturday and elected to have the rustproofing on the underside taken care of. So I picked her up on Monday evening, drove her home, took her to a local farm supply company here in town to pick up some dog kennels, they managed to slice a hole in the bed liner, dent the wheel well and crack the undercoating I had just put on. Then I went to drive home and the truck started making a terrible noise. Called my husband, he came and drove it home, less than 100 miles total put on the truck and the rear end is gone... I called the dealer, this is the worst dealership ever, but the point of this post is that I ended up filing a better business bureau complaint, I still don't have the truck back, parts were ordered a week after it was sent back to the dealer to be fixed, and they wont answer phone calls, return calls, nothing. We have received 4 voluntary calls from this dealer, see the truck was owned by one of there service guys and traded in on a new purchase. He is the only one that has called and it is to let us know that he is not paying for the parts. Then tonight he called, see the better business bureau involved GM and now GM is on this dealerships behind, so the service guy calls tonight to tell my husband that I better be careful what I tell GM because the aftermarket parts may have voided the warranty. The warranty they just sold me with the truck. So my question is, if a truck has a new rear end put in, it is a 456, has a 7.5 lift put in and I don't even know what else, if these are GM parts is the warranty in jeopardy? My husband and I honestly do not know and all we get from the General Manager on down to the service department is attitude. Thanks so much

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Help me understand your problems, did you buy the truck from the dealer or the service man? Was it lifted when you bought it? Had someone already changed the gearing on the truck? How did the farm store damage the underside of the truck putting stuff in the bed? I don't know everything about this but it seems you got the BBB involved pretty quick, just wanting to get the facts so we can answer some questions. :jester:

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The OP has indicated it was a used truck traded in by one of the dealers service guys. It sounds like the gear change and lift was done at the dealer prior to the purchase. So the truck should still be covered on warranty.

If not then its up to the dealer to make it right - IMO.

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Reading between the lines I think that the service tech that pre-owned the truck put the lift and the rear end gears in the truck and technically I think it does void the warranty because it did not come on the truck I've asked this question before and get vague answers about it but out of curiosity how many miles are on the truck and did you by chance purchase an extended warranty and did you get the gm customer service reps on here involved, they might can help not saying they can but they might be able to. Good luck.

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If it did not come from the factory with the 456 gears then GM is not obligated to do anything about the rear end failure. Why would they provide you a warranty for something they did not produce? Used vehicles are sold as is unless the dealer specified something else in writing. Powertrain coverage is most likely voided because of the lift and gear changes, better check the front gears they might not be any better.

What's that saying, let the buyer beware?

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I think we are missing some details here. As others have said:

 

Who: sold you the truck?

Who: put these aftermarket parts on?

What: does this warranty they sold you cover?

What: was the damages exactly?

 

I really can't say "there" fault or "your" fault as I think there are some more to this story before that can be decided by anyone here.

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Congratulations on your new Silverado, longkim6200! I understand that you are experiencing some noises coming from your truck and that you also had a terrible dealership experience. Is there anything we can do to try and help with this issue? We can certainly imagine how this must be frustrating and we want to apologize for this inconvenience. Please private message us your VIN, mileage and contact information if we can look further into this matter for you.

 

Kristen A.

Chevrolet Customer Care

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Hello, I am new to this board and new to Chevy Pickup's. I owned a Ford F150 for years and on Saturday August 16th I took the plunge into all things Chevy. I purchased a 2013 Chevy Silverado 1500 extended cab. She is beautiful, I bought her on Saturday and elected to have the rustproofing on the underside taken care of. So I picked her up on Monday evening, drove her home, took her to a local farm supply company here in town to pick up some dog kennels, they managed to slice a hole in the bed liner, dent the wheel well and crack the undercoating I had just put on. Then I went to drive home and the truck started making a terrible noise. Called my husband, he came and drove it home, less than 100 miles total put on the truck and the rear end is gone... I called the dealer, this is the worst dealership ever, but the point of this post is that I ended up filing a better business bureau complaint, I still don't have the truck back, parts were ordered a week after it was sent back to the dealer to be fixed, and they wont answer phone calls, return calls, nothing. We have received 4 voluntary calls from this dealer, see the truck was owned by one of there service guys and traded in on a new purchase. He is the only one that has called and it is to let us know that he is not paying for the parts. Then tonight he called, see the better business bureau involved GM and now GM is on this dealerships behind, so the service guy calls tonight to tell my husband that I better be careful what I tell GM because the aftermarket parts may have voided the warranty. The warranty they just sold me with the truck. So my question is, if a truck has a new rear end put in, it is a 456, has a 7.5 lift put in and I don't even know what else, if these are GM parts is the warranty in jeopardy? My husband and I honestly do not know and all we get from the General Manager on down to the service department is attitude. Thanks so much

 

Okay so I guess I did not explain this very well, I apologize, I was upset. We bought the truck from a local Chevrolet dealer, the farm supply company was just another issue that happened with the truck, as I am sure you all can understand after spending that kind of money on a vehicle, to take it to pick up merchandise and have the hilo driver slice through your bed liner, dent your wheel well and crack your undercoating on the first day of ownership was, well not what anyone wants to see happen. Anyway, we bought the truck from the dealer, the lift and the rear end change had already taken place. The dealership told me as well as put it in writing that the manufacturers warranty still applied, it is a 3 year/36000 mile warranty and the truck has 23000 miles on it. However the dealer encouraged us to use his service department, his reasoning was that one of their service advisors had owned the truck and had in fact used it as a trade in on a duramax diesel purchase. We thought, cool, the service guy Jeff knows this truck inside and out and we will always bring it here for service. Then the rear end went out, we had put less than 100 miles on the truck at this point. That is where the trouble started, we called to inform the dealer that the rear end was out and it needed to be repaired. The next phone call we received was from the service advisor Jeff, yelling at my husband telling him that the dealership was trying to make him, Jeff, cover the cost of the repair and he wanted my husband to know that he was not paying for the repairs. It took 24 hours for the dealership to contact us again and come with a wrecker to pick up the truck. Then we heard nothing for 3 days, so I called the dealership to find out what was going on. I was told that Jeff, was at guard for the weekend and the truck was just sitting in their lot. I asked why was Jeff the only technician that was scheduled to work on the truck. I was told to check with the General Manager on that. Long story short, we have received 4 voluntary phone calls from this dealership, 2 were to yell at my husband about who was paying for the parts, 1 was to talk us into putting a stock rear end back on the truck instead of the 456 and one was to chastise us and warn us that we should not be talking to GM about the truck because they may void the warranty. The warranty that we were told was still good, that we have on our paperwork as being still good, now they are warning us not to talk. They don't return phone calls, they don't answer questions, the sales man we purchased this truck from has been terminated. Its all really fishy and that is why I called the BBB, because I did not know what else to do. Thanks for all the input.
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Hello, I am new to this board and new to Chevy Pickup's. I owned a Ford F150 for years and on Saturday August 16th I took the plunge into all things Chevy. I purchased a 2013 Chevy Silverado 1500 extended cab. She is beautiful, I bought her on Saturday and elected to have the rustproofing on the underside taken care of. So I picked her up on Monday evening, drove her home, took her to a local farm supply company here in town to pick up some dog kennels, they managed to slice a hole in the bed liner, dent the wheel well and crack the undercoating I had just put on. Then I went to drive home and the truck started making a terrible noise. Called my husband, he came and drove it home, less than 100 miles total put on the truck and the rear end is gone... I called the dealer, this is the worst dealership ever, but the point of this post is that I ended up filing a better business bureau complaint, I still don't have the truck back, parts were ordered a week after it was sent back to the dealer to be fixed, and they wont answer phone calls, return calls, nothing. We have received 4 voluntary calls from this dealer, see the truck was owned by one of there service guys and traded in on a new purchase. He is the only one that has called and it is to let us know that he is not paying for the parts. Then tonight he called, see the better business bureau involved GM and now GM is on this dealerships behind, so the service guy calls tonight to tell my husband that I better be careful what I tell GM because the aftermarket parts may have voided the warranty. The warranty they just sold me with the truck. So my question is, if a truck has a new rear end put in, it is a 456, has a 7.5 lift put in and I don't even know what else, if these are GM parts is the warranty in jeopardy? My husband and I honestly do not know and all we get from the General Manager on down to the service department is attitude. Thanks so much

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If the written warranty you have, has on it all the modifications that were on the truck at purchase, spelled out, gears, lift, etc. then there shouldn't be an issue, I would think. Is it all written out on the warranty? How is it all worded?

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Sounds like the dealer, or at least the service department bozos, need a lesson or two. I bet GM would like to know that they are, in effect, bullying you to not make a claim.

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Sounds like the dealer sold you a modified truck and may be trying to get GM or Jeff to pay for repairs rather than honor the warranty they told you it had. The original warranty should still cover some items on the vehicle but probably not the drivetrain at this point. If they tuned the ECM then the drivetrain is completely voided. GM did not make the modifications the dealer did, it will not matter where the parts came from, Very few items are covered by GM like this. They do have some items for Camaros for example that they will cover, but the parts must be listed as covered.

I place the blame on the dealer and would seek legal council. GM is pressuring them to protect its reputation and the dealer stands to loose money from GM because you are not completely satisfied.

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<-- work at a GM dealer in Texas. Any aftermarket parts, installed by us or not, void it. Infact here, we do the courtesy of voiding the warranty for you. All of those lifted truck with massive A/T tires and such you see on the lot for sale? Already voided the suspension warranty, even if we did it. Great to know isn't it? Now if they sold you like an extended warranty when you bought it (other than factory warranty), they should NOT have sold it or even offered it if it was modified in any way. Also know, the warranty is entirely up to the -service managers- choice. If his techs complain about working on it too much, he very well may void it and not want to deal with it. See what you can dig up.

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I'd have called the BBB, too, and possibly took it even further if due to the nature of the calls from the dealer. As for the warranty and aftermarket parts, read up on he Magnuson-Moss Warranty Act. The OP from the dealership in Texas is incorrect when stating that any aftermarket parts void it. Any more lip out of that dealer, get an attorney and take them to court. That's BS.

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