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Onstar Remotelink


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My app works fine with my Enclave. I have purchased a 2015 Silverado and it does NOT work with that vehicle. The vehicle is listed in the app but no information is exchanged. Technical support says senior technical is working on it and I should here something in 3-5 days. That time is just about up. Please keep us posted.

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Mine stopped working two weeks ago. Called in and the onstar dude on the phone was very rude. Told me my account number was wrong and from one of my older onstar vehicles. I told him numerous times this was my first. He wouldn't listen, wouldn't help, and said I'd receive a call within 10 days by a tech support guy. I thought I was on the phone with tech! He said I was. It was very aggravating. I called back 10 mins later to speak with someone else and they passed me around and the 4th person finally took the time to help out. She discovered that my account had been closed for no reason what so ever and that my vehicle info and my name had been moved to a brand new account but with someone else's billing address in a state id never lived in. It was basically like day one setting up an account. Over an hour of phone frustration but it finally started working again.

 

Not sure what they're doing over there, if it was a software glitch or human error, but I wish I'd gotten the the first guys name. I'd love to leave negative feedback.

 

 

Sent from my iPhone using Tapatalk

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