Need advice from GM Specialists

[jwsZ71]

I am new to the forum so bear with me. My wife has a brand new 2015 GMC Canyon in which she was involved in a rear-ended collision in. The guy that hit her has USAA insurance and after taking the vehicle in, it was determined that the Frame is bent way beyond re-pair. The interesting part is that USAA is saying that since the vehicle is so new (3400 miles on it) that the cost to total would be too high. What they want to do is remove the existing frame and re-place it with a new frame from GM and then re-build it with all the existing parts. The Kicker is that GM hasn’t even started making replacement frames for the Canyon yet so it will be at least 6 months until one is available. So she will be in a rental until then.

Am I missing something? I have never heard of anyone doing a frame transplant before. Is this something that is normal? The value of the vehicle is said to be $34,000 but their cost analysis says that it would be more cost effective to fix it. They say that the cost will only be $12,000 to repair it. How is that right? A busted tail light cost over a grand, how are they going to do all that for $12,000? That vehicle will never be the same. Plus, will the full warranty that we bought for that vehicle even be worth the value of the paper it’s written on? The guy at the repair shop told my wife that they should total it out and the adjuster agreed, but now after the “cost analysis” everyone is changing their story.

Could someone please enlighten me on this process or give me some advice?

[RyanbabZ71]

No need for the same topic in multiple locations. Please see this thread

 

http://www.gm-trucks.com/forums/index.php?/topic/172437-Need-advice-from-GM-Specialists