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OnStar & Hands free whisper HELP


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Hey guys and gals, i did a couple of searches but found nothing on the topic but here goes. I just bought me a beauty of a truck 2014 Silverado. Stereo and all works fine, except the system sounds like the signal clicks etc.... the OnStar and the handsfree phone when pressed and I have the volume all the way up is very faint and I can barely hear it almost like a faint whisper. There is a Clarion EQ installed which I think may have something to do with it because there is absolutely no sound coming from the upper dash speakers at all, even when the radio is playing. I contacted Chevrolet and they confirmed that the Handsfree and the OnStar radiate from the top dash speakers. Again this is a new truck and I haven't had a lot of time to tinker with it. If it is with the Clarion EQ ive noticed that its hooked up to the door speakers. I guess Im hoping there is a quick and easy answer vs. take everything apart to see whats wrong kindof approach, but that may be just wishful thinking on my part.

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