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Emy Cosper

New Owners of an 08 Silverado..Need some feedback on Dealership issue

Question

I'm posting this in a few different Chevy forums in the hopes of getting our story heard and getting some kind of useful advice or even just feedback. So I apologize if you have already seen this somewhere else.

So I'll TRY and keep this to somewhat of a minimum, but no promises. Thanks for reading all the way through if you do. I just need some feedback and/or advice.

My husband and I went down to our local Chevy Dealership and traded in our old worn out 03' Dodge Ram on 12/20/16 for a 1 owner 2008 Chevy Silverado 1500 and paid a little over $16k. LOVE this truck. It's gorgeous, all the fancy bells and whistles, (On-Star, XM, remote start, tonneau cover, etc.), seems very well taken care of, and doesn't have super low miles but seems about average for an 08'. The previous owner had bought the truck brand new in 2008 from this Chevy Dealership and had brought his truck for ANY service to this dealership. So they had all the service records. So we felt good about that.

When we bought the truck, we were obviously aware of the current recall on the Takata airbag inflaters and it hasn't been fixed yet, obviously. The truck did have a light on for the airbag and the Chevy Dealership told us it was for the SDM Airbag Module. They said they would not be fixing that because there is no current recall for the SDM module in this truck. And he's right, there isn't. I searched the VIN on GM and no recall for the SDM module. So with that being the only issue (besides the Takata inflators) we decided to buy the truck.

Here is what has happened since the night of 12/20/16. When my husband was signing all the paperwork for the truck, it also included signing up for On-Star which was done right in the office. As my husband started his drive home with his new truck, he got an email from On-Star for his new account about 5 minutes or so after he left the dealership. As most of you probably know, On-Star does diagnostics on any vehicle they have in their system and will send the account holder a report of their diagnostic check. So he read his diagnostics report and it indicated that there was an issue with the trucks emissions. That was all it said. Something we were not told about by the dealership and at this point in time there was NO check engine light on the truck. Our salesman was out of the office the following day, Wed. 12/21, so we couldn't get a hold of him until Thursday. Late Wednesday night I tried to remote start the truck and it wouldn't start with the FOB (remote start will not work with the CEL active). We started the truck with the key and that's when we noticed the check engine light. Not even 48 hours after we purchased the truck. We called On-Star and they told us the code is P0430 which is Catalyst System Low Efficiency Bank 2. Which is an O2 sensor or the cat. When we called the dealership and told them what was going on, it took them at least a week to get the service manager to call us back and get the truck in to test the code.

OK so took the truck down to the dealership, service manager tested the code and came back out and told us it read as the EVAP Vent Solenoid and that the valve flap was stuck open and causing a vacuum leak. Told us that we should have been smelling gas fumes. No we have not. At all. Never had a problem with ANY fuel issues at all. Of course we thought that sounded a little odd. My husband is not an idiot when it comes to vehicles and from what we've researched online, P0430 is a VERY specific code to the catalyst system. But of course we TRUSTED the dealership and their service manager. Maybe they knew something that we didn't about Chevy codes. So they said they would call us to schedule an appointment to have it fixed. About a week later (this past Thursday 1/5/17), we took it in to get fixed and we drove away with our loaner. Next day, we pick up the truck, service manager said they replaced the solenoid and the check engine light was off. He also told us that the problematic EVAP Vent Solenoid they replaced had no power to it and that when they took it off, the wires were crossed. How the hell does that happen..? Obviously wires don't just cross on their own. So it must have been replaced in the past by some dingle berry that couldn't figure out where the wires go and the dealership didn't have any service records on the truck for replacing the EVAP vent sol. OR that was just a flat out lie.

We were past thinking this was odd. At this point, everything that had happened since we traded in our Dodge for this truck and they only gave us $100 for our Dodge to refusing to replace the SDM module to the back door locks working intermittently after a couple days to giving us the run around about getting it in to get fixed to shotty service records about not knowing if the SDM module had or had not been replaced even though they had records that the previous owner had brought it in at least 3 separate time because of the SDM module light..honestly, I never felt good about this deal when they only offered us $100 for our Dodge. It was a worn out work truck but it was worth way more than that. I didn't want to do it. I never felt good about it and always felt like we were being played. But it was my husbands truck, I wasn't there when he bought the Chevy so it wasn't my choice. I trust my husbands judgment 100%.

FAST FORWARD TO TODAY 1/10/17. The truck had been in the shop this past Thursday and Friday. It is now Tuesday and my husband was out in the truck and called me to tell me THE CHECK ENGINE LIGHT CAME BACK ON! He called On-Star and SURE ENOUGH, it's P0430. Same. Exact. Code. Hence the title I wanna drive the damn truck through the front of the effing dealership. He has called the Dealership about 5 times already and of course, no one is available. Not our salesman or anyone in the service department. Go figure.

Only thing to keep in mind is we bought this truck USED and was classified as AS-IS sale. We knew that and were fully aware. BUT we are 100% certain that the definition of AS-IS does not include them make us FALSELY believe that the truck did not have an emissions problem, or ANY problem other than the SDM module. They specifically told us the only issue the truck has is the SDM module. The way this has worked out (On-Star emailing the diagnostic report literally 5 minutes after leaving the dealership, the code was already in their system) they HAD to have reset the check engine light on the truck probably when they brought it around for my husband to test drive it. They did not disclose that to us. They led us to believe the truck was in GREAT working condition and had we known about the emissions problem, we could have better a BETTER more ACCURATE decision on buying this truck. Or we could have negotiated the price and getting it fixed before deciding if we still wanted to buy it. They disclosed everything except for this emissions problem and the back door locks. And NOW even after they said they "fixed" it, the check engine light is back on which makes me think they just fed us a bunch of BS and they just reset the CEL light again to shut us up and stall us until we can no longer return the truck, imho. Buying AS-IS means you know EXACTLY what you are getting. We were deceived. Hands down 100% I believe they were completely deceptive and knew exactly what they were doing when they sold us this truck.

So I'm not really sure if I actually have a question. At this point, my husband is already getting the phone numbers for Wells Fargo, our financier, for GM Corporate offices or complaint department who ever we need to call there, for the Attorney General of PA, and whoever else we need to contact. Unfortunately, they aren't BBB accredited so that's not an option.

Any ideas, Thoughts, advice, similar stories, feedback for me?? Anything would help us figure out what we are going to do. Sorry it's SO long but THANK YOU so much for anyone that actually read the whole thing and is willing to give me some kind of feedback. Much appreciated!!

Edited by Emy

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Glad you got a laugh.

I thought of you, your situation and remembered this problem that I was party too being a retired construction worker, so I fired up the PC and typed away.

 

​This was quite a few years ago here in Colorado. We have a soil type that is called bentonite. I swells/expands with moisture, shrinks when dry similar to a sponge. I was working at the time for a company that worked on insurance claims.

 

Couple bought a $550k house in a new sub division. A few years later the houses foundation was moving so bad that there was a crack in the basement concrete wall that you could put your fist through and see the dirt on the other side. The front of the house where the garage meets the house, the garage was pulling away from the house. Big cracks in the drywall from foundation movement.

 

The builder was bankrupt by then, the county said it was built to code and the insurance company was fighting the repairs blaming the builder. This subdivision made the local news.

​Now a truck with a possibly bad catalytic converter would be a walk in the park. :happysad:

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It sounds like given the prior history of the vehicle when the catalytic converter bit the dust the previous owner cleared the code and went new truck shopping. Without absolute proof it's not fair to slam a car dealership.

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^

I read the whole thread and that's what I think too. I seriously doubt a car dealer would clear a valid trouble code without performing a repair on an emission control. It's probably a violation of Federal law as well. The person that owned that truck before saw this as an ominous harbinger of things to come so they traded it off before throwing any more money at it. Myself I've done my very best deals on off lease vehicles. I buy a 2 year old vehicle and drive it for a couple of years then rinse and repeat.

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Sounds like you haven't dealt with Northeastern car dealers. It's a running joke around here that they're all run by the mob, due to their business practices.

 

The lesson here is, in the 21st century, every potential used (or even new) car buyer should be bringing their own scan tool with them to plug in on the test drive. You have to know what you're buying, because the dealer sure as hell isn't going to go out of his way to let you know ...

Edited by Jsdirt
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The lesson here is, in the 21st century, every potential used (or even new) car buyer should be bringing their own scan tool with them to plug in on the test drive. You have to know what you're buying, because the dealer sure as hell isn't going to go out of his way to let you know ...

Absolutely, $20 for a scanner that will interface with either an Android or Apple phone it's a very sound investment.

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