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09 Tahoe Nav Radio frozen


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Hey guys, I know its the truck forum but its built on the same frame and most of the same parts. I have an 09 Tahoe hybrid with the nav and I tried a new nav disk the other day because the dealer I bought my tahoe from decided not to give me the nav disk with it. It started out loading ok got a quarter of the way through the process and failed and gave me an error "Caution cannot load system software disk type incorrect please insert correct system disk" Problem is I cannot get anything to respond to open the face and insert the disk again. Any idea on opening the face. There has to be a sequence of buttons to push and make it open. Ive tried holding the eject button to no avail. I attached a pic of the screen and buttons so you see what im working with. Thanks for the help.

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