2 weeks with my new truck and this

[Emarc]

2 weeks with my new Denali and this...

 

 

I don't think it's a scratch but it's not coming off. I'm pretty sure it happened when the dealer installed the tonneau cover but I have no proof.

 

Looks like it could be buffed out but I'm not sure what I would need.

[RyanbabZ71]

http://www.autogeek.net/how-to-remove-scratches.html

[GMCustomerService]

2 weeks with my new Denali and this...

 

image.jpeg

 

I don't think it's a scratch but it's not coming off. I'm pretty sure it happened when the dealer installed the tonneau cover but I have no proof.

 

Looks like it could be buffed out but I'm not sure what I would need.

 

Good Afternoon Emarc,

 

We are sorry to learn of the recent concern that you have experienced and we certainly recognize any displeasure that is present. Our team would be more than happy to discuss this matter in further detail. To do so, please send us a private message with a summary of your concern so that we may get started. Thank you and we look forward to hearing from you.

 

Best,

Philip J.

GM Customer Care

[diyer2]

^^^^^

[RyanbabZ71]

^^^^^

Why do you say this? This is not spam

 

 

Ryan B.

[Boardmember]

I've posted multiple complementary/constructive and occasional laments about my truck as a GM owner for the first time since my Olds Cutlass in 1982.

 

Why has a GM Rep not contacted me to say, "PM me, we'll help."?

[diyer2]

^^^^^

It's useless IMO, a joke as he states. So maybe spam isn't the right term.

[Colossus]

I would take it down to the dealership and ask them if this could have been a possibility during the install. Don't be accusing or rude or mean in anyway, see what they do. In April of last year about a month after purchasing my 2012, I had the truck in for the DEF tank replacement. After I got the truck back, I noticed 2 or 3 small dents on the top of the hood. Thing is, I could not remember if they had been there before or not. The truck was used, it had a few very small dents throughout the body when I purchased it, but I could not remember if it was on top of the hood or not. Thinking that it was a possibility that it could have happened at the dealer while the truck was up on the lift, the hood might have banged into something. Not being sure, I did take it to my service advisor and he said without any questions to bring it back in a few days when their Paintless Dent Repair guy would be here and he would have them fixed. All he was concerned about was ensuring I was completely satisfied and in retaining me as a customer to them. That was good enough for me.