Need some advice

Kevin King · June 2, 2017

So I just got my 2016 1500 serviced for the 2nd time yesterday. As I'm driving home I get a "Engine Oil low, please add oil" message. I'm like WTF!!!?!?!?! Thankfully I'm an exit away and I pull off and go to the dealership where they proceed to add 2.5qts to it.

So obviously I'm pissed. I went to dinner and also went home to check the level again to be sure and it was fine (it wasn't even registering before). I told the service tech to notate this on my file but I will be calling the Service Manager again tomorrow to verify this.

Beyond my possible pissed off move, what should my next step be? This is my first new vehicle and I haven't come across this before. I think I want a verification that the oil level was shorted 2.5qt AND a re-do of my service (minus the tire rotation).

Funny thing is, I just got a survey for them 20 min ago as well....

Doug Rosewood · June 2, 2017

Be honest on the survey, don't go crazy demanding a corvette and lifetime oil changes, I mean we are all human..we make mistakes. But you should voice your opinion and if its a good dealership they will make it right. or atleast restore your confidence.

bebop124563 · June 2, 2017

Be honest on the survey, don't go crazy demanding a corvette and lifetime oil changes, I mean we are all human..we make mistakes. But you should voice your opinion and if its a good dealership they will make it right. or atleast restore your confidence.

I agree on the be honest and reasonable.

I have found that usually a calm and collected response/complaint, with some professional wording, will get you father and the quickest help.

That's too bad about them messing up the oil change.

So, was it the fact that they didn't add enough? Or was the oil filter improperly installed and it was leaking oil?

- Preston

Kevin King · June 2, 2017

They just didn't add enough, there were no leaks thankfully.

bebop124563 · June 2, 2017

They just didn't add enough, there were no leaks thankfully.

Good to hear that they at least installed the filter correctly, and no leaks. A starved engine in these new trucks is never good.

diyer2 · June 2, 2017

My advice is always check the oil before starting when serviced.

Always check all work prior to leaving.

CYA is a must.

Edited June 2, 2017 by diyer2

bebop124563 · June 2, 2017

My advice is always check the oil before starting when serviced.

Always check all work prior to leaving.

CYA is a must.

Since the recent purchase of my truck, I have seen quite a few threads on the internet, in regards to the Colorado's and 1500's, that dealers miss something's when doing the oil changes. Such as, not enough oil, too much oil, and even not completely installing the oil filters.

So, I have made the decision, that after I get mine serviced from the dealer that I will be checking to ensure that the oil filter is installed properly and checking the oil level or whatever the service is that is being completed. I know we shouldn't have to do these extra steps, but I would rather, then have problems.

I have always performed all the work myself on all my diesels and gassers, so trusting someone else to do the work is too hard for me to accept. That's why I never took it in for any kind of work on my previous trucks. But I bought all the services and warranties so I won't have to work on it anymore (or at least for a long time). As this was the point of purchasing it new.

- Preston

Dnt · June 2, 2017

Just makes you sick in the pit of your stomach to think how careless a service department would have to be to allow this. I doubt that i would ever be back at that one again.(my gosh even the idiots at quick lubes verify the oil level on the stick before they consider the job finished!) I would probably move on and use a more competent dealership for future service.

bebop124563 · June 7, 2017

Just makes you sick in the pit of your stomach to think how careless a service department would have to be to allow this. I doubt that i would ever be back at that one again.(my gosh even the idiots at quick lubes verify the oil level on the stick before they consider the job finished!) I would probably move on and use a more competent dealership for future service.

The problem is that you usually just don't know who is competent until you experience them. Sucks.....

Sigwar · May 31, 2019

The problem is that the techs who change the oil are the bottom tier in the service department and are not allowed to do anything but remove the drain plug, change the filter, replace the drain plug and park the vehicle. Most probably have no mechanical experience beyond that and most likely no more knowledgeable than a person fresh off the street. Why did educators ever remove Automotive Mechanics from school curricula?

poconojoe · January 11, 2020

I too have always done my own work over the years. Many major jobs as well.

But getting older and for the low price of $50-$60 (depending on having a coupon) for oil, tire rotation and topping all fluids, it SEEMS like a no brainer.

I don't have to get out the tools, Jacks, wheel chocks, jack stands or collect and bring the oil for recycling.

BUT...i don't trust anyone! I inconspicuously mark my wheels to confirm rotation. Before leaving the dealership, I always check the oil dipstick for level and cleanliness before starting the engine.