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03/06 Gm Instrument Cluster Free Off Warranty Repair


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#1 sonjaab

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Posted 04 October 2007 - 03:43 PM

Hey Guys.........GM finally stepped up to the plate with free off warranty
repairs for those troublesome 03/04 intrument clusters:

03-04 GMT800 07187 - Special Coverage Adjustment/Instrument Cluster

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GM PARTS BULLETINS & INFORMATION - TO CADILLAC, CHEVROLET AND GMC DEALERS

Subject:Bulletin GMP07-174 - Special Coverage Adjustment #07187 Instrument Panel Cluster Gauge Needle FunctionMessage #:VSU20071575
DESCRIPTION:
SPECIAL COVERAGE Adjustment #07187 SEPTEMBER 28, 2007

DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.

CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.
Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.
This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Refer to Special Coverage Adjustment #07187 for further information

EFFECTIVE DATE:
Initial owner mailing is scheduled to begin: Phase 1 9-28-07


GENERAL INFORMATION:
Instrument panel clusters (IPC) required to complete this special coverage are to be obtained from the Electronic Service Centers. Refer to GM Service Policies and Procedures Manual, section 1.5.9, for specific procedures. To eliminate keeping the customer's vehicle overnight, customers are being told to contact the dealership to arrange a service appointment and to supply their VIN. Dealers are to pre-order the IPC identifying the part from the Electronic Parts Catalog using the VIN filter so it will be at the dealership on the day of the scheduled appointment.
1. The customer will contact the dealership to arrange an appointment and provide their VIN.
2. Contact a GM Authorized Electronic Service Center to order an exchange and arrange for delivery of the pre-exchange product.
3. All units will be shipped FedEx Ground.
4. After removal of the defective unit, return the defective core to the Electronic Service Center using the supplied pre-paid Automatic Return shipping (ARS) label.
5. Failure to return the product within 30 days to the Electronic Service Center will result in a charge to the Dealer's Open Parts Account.
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#2 jwhjr

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Posted 05 October 2007 - 09:24 PM

Hey Guys.........GM finally stepped up to the plate with free off warranty
repairs for those troublesome 03/04 intrument clusters:

03-04 GMT800 07187 - Special Coverage Adjustment/Instrument Cluster

--------------------------------------------------------------------------------




GM PARTS BULLETINS & INFORMATION - TO CADILLAC, CHEVROLET AND GMC DEALERS

Subject:Bulletin GMP07-174 - Special Coverage Adjustment #07187 Instrument Panel Cluster Gauge Needle FunctionMessage #:VSU20071575
DESCRIPTION:
SPECIAL COVERAGE Adjustment #07187 SEPTEMBER 28, 2007

DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.

CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.
Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.
This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Refer to Special Coverage Adjustment #07187 for further information

EFFECTIVE DATE:
Initial owner mailing is scheduled to begin: Phase 1 9-28-07


GENERAL INFORMATION:
Instrument panel clusters (IPC) required to complete this special coverage are to be obtained from the Electronic Service Centers. Refer to GM Service Policies and Procedures Manual, section 1.5.9, for specific procedures. To eliminate keeping the customer's vehicle overnight, customers are being told to contact the dealership to arrange a service appointment and to supply their VIN. Dealers are to pre-order the IPC identifying the part from the Electronic Parts Catalog using the VIN filter so it will be at the dealership on the day of the scheduled appointment.
1. The customer will contact the dealership to arrange an appointment and provide their VIN.
2. Contact a GM Authorized Electronic Service Center to order an exchange and arrange for delivery of the pre-exchange product.
3. All units will be shipped FedEx Ground.
4. After removal of the defective unit, return the defective core to the Electronic Service Center using the supplied pre-paid Automatic Return shipping (ARS) label.
5. Failure to return the product within 30 days to the Electronic Service Center will result in a charge to the Dealer's Open Parts Account.

I'm glad, because the one I did have replaced under warranty is bad too :pimp:

#3 jlucas

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Posted 07 October 2007 - 05:18 AM

What is it they do when they go bad?
Jeremy
Delaware, OH
04 2500HD race car hauler

#4 GMTRUCKTECH

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Posted 07 October 2007 - 10:55 AM

d**n it I was making good money on those out of warranty clusters. Good for customers bad for techs wallets!
There is nothing like fresh diesel fumes in the morning!

#5 chevylover1965

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Posted 08 October 2007 - 02:43 PM

The OP said the recall applies to 03 thru 06. The recall notice says 03/04 only. Is that just the first phase or a typo?

Thanks for the current info.

#6 sonjaab

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Posted 09 October 2007 - 09:43 AM

06 is a typo that I was unable to edit! Should read 03/04.

ThaNKS TO A POSTER AT gmINSIDENEWS.COM for that TSB info.!
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#7 foghorn

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Posted 24 October 2007 - 10:30 PM

I have a pair of 2004 2500hd with this problem, went to my dealer today and they can't help me because they are both over the 110,000 kms. This is a bunch of bull, my white one has 121,000 kms and the problem first showed in july/07, 2 months after my warranty ran out. I quess I have to be a pain in there sides until this gets resolved.

#8 sonjaab

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Posted 25 October 2007 - 10:26 AM

FOG.........That dealer is jerking you off !
Call the Chevy customer number 1 800 222 1020

Have your VIN #s ready and explain your problem.
They may help you out with a "goodwill" repair !
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#9 droseK2500

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Posted 20 November 2007 - 04:51 PM

I have an 03 Tahoe that it first started going out in 7/05 had between and 50-60 miles on it then. Called the number and the dealership that my wife took it to said no to a goodwill repair. According to GM it is the dealerships call. I hind sight I should have taken it in then and had it documented that it wasn't working and then I would have had more to back up my claim.

Edited by droseK2500, 20 November 2007 - 05:21 PM.


#10 duke2a

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Posted 24 January 2008 - 02:23 PM

CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.

Refer to Special Coverage Adjustment #07187 for further information


I can tell you one thing, you can forget about the statement to call ahead!!! I've called 4 local dealerships and GMC Corporate and NOBODY will pre-order the IPC cluster without a diagnostic - and Corporate agrees!!! (despite what is says in the message!!!)

Mark.

#11 Justin Lee

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Posted 24 January 2008 - 03:59 PM

Anyone have any luck getting goodwill repairs. I called the dealership and with mine being out of warranty the parts and labor is $500 :lol: :seeya: . Anybody know of anyway of getting it done for cheaper if not for free?

#12 sonjaab

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Posted 24 January 2008 - 11:09 PM

There are several companies that advertise on e-bay they will repair
(they replace all the stepper motors) the GM truck cluster for less than
$100. Here is one:
http://cgi.ebay.com/...sspagenameZWDVW
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#13 Tires

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Posted 26 September 2008 - 06:56 PM

This web page gives alot of info on the recall and the maker of parts in the cluster, very helpful.


http://wiki.answers....rolet_silverado

#14 Fred Allen Burge

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Posted 15 September 2010 - 03:54 PM

If you're over the warranty range and need silverado cluster repair check out my site at www.DrSpeedometer.com, I've got free shipping and a 12 year guarantee on these.

#15 revrnd

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Posted 15 September 2010 - 07:53 PM

What is it they do when they go bad?


Speedo operation is very erratic.
Current vehicles:
1986 Chev Monte Carlo SS
2011 Chev K2500HD regular cab, 6 L/6 spd auto (Tekonsha P3 brake controller, Husky WD hitch)

Past trucks:
2004 Chev K2500HD regular cab, 6 L/4 spd auto
2000 GMC K2500 regular cab, 6 L/4 spd auto
1994 Chev K1500 regular cab longbox, 350/4 spd auto
1988 GMC T15 regular cab longbox, 4.3 L/4 spd auto
1982 GMC K15 regular cab shortbox, 305/4 spd auto

Retired from Oshawa Truck Assembly Plant Opened 1965, Closed 2009




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