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#16 Darkanion

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Posted 06 February 2008 - 09:15 PM

I just looked this up on the GMC website :

"Courtesy Transportation is also included for 5-years/100,000 miles* (whichever comes first) on all 2007 and 2008 passenger cars and light duty trucks. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers/retailers."

What exactly does "Courtesy Transportation" entail, if it's not a loaner and/or they don't provide a shuttle service..?? I thought I saw an ad recently, talking about either OnStar or GM's Warranty that mentioned free loaners. I haven't found that specifically spelled-out on either of those websites, though.

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#17 M. Cueva

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Posted 06 February 2008 - 09:16 PM

shuttle, or rental/loaner

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#18 Darkanion

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Posted 06 February 2008 - 09:19 PM

shuttle, or rental/loaner

So, dealers flat-out refusing one or the other aren't upholding GM's stated warranty on the '07 and '08 cars & trucks?

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#19 sillyazz

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Posted 06 February 2008 - 09:29 PM

Not sure if the dealer where I bought mine gives out loaners or not. Im pretty sure that I would get a loaner if my truck needed repairs. It also helps my wifes dad works there. :sigh:
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#20 Bostonsfavson

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Posted 06 February 2008 - 10:14 PM

I just looked this up on the GMC website :

"Courtesy Transportation is also included for 5-years/100,000 miles* (whichever comes first) on all 2007 and 2008 passenger cars and light duty trucks. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers/retailers."

What exactly does "Courtesy Transportation" entail, if it's not a loaner and/or they don't provide a shuttle service..?? I thought I saw an ad recently, talking about either OnStar or GM's Warranty that mentioned free loaners. I haven't found that specifically spelled-out on either of those websites, though.



You know, I thought I read somewhere that buying a GMC Denali entitled you to a free loaner vehicle when you took your vehicle in for warranty repairs. I can't remember where, but I thought it was on a GM site because it was supposed to be an ownership perk.
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#21 70CopperZ28

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Posted 06 February 2008 - 10:35 PM

My dealer gave me an 06 Impala for 1 week while warranty work was being done. They had 6 Impalas and a couple of Malibus. Sounds like I should be fortunate! The dealer will even send a driver to your house to pick up your truck and will leave the loaner car if you want. I guess this is why the dealer gets customer satisfaction awards year after year.

#22 Wingnut

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Posted 06 February 2008 - 10:43 PM

The dealership I go thru gives a loaner thru Enterprise. My choice in the vehicle too, as long as it is a GM. this is nice as I can test a car/truck I'm interested in. All I pay is the fuel.


That's what mine does...IF they're going to keep it overnight. They'll shuttle me down the street about a mile to Enterprise where I can pretty much pick any GM product on the lot.

They've taken me home and picked me up with a shuttle on same-day service too.

I've never had a problem getting either, they've always provided it with a smile. This goes both ways too though...They've had my TBSS since Monday morning and since I really didn't have a need for it, I declined the loaner. My service adviser knows me well enough to remember this and some day that I'm in a bind, I know she'd get me a rental for a same-day service call.
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#23 Darkanion

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Posted 06 February 2008 - 11:05 PM

You know, I thought I read somewhere that buying a GMC Denali entitled you to a free loaner vehicle when you took your vehicle in for warranty repairs. I can't remember where, but I thought it was on a GM site because it was supposed to be an ownership perk.

Y'know, I thought I had read that or seen it on an TV ad.

I found a little more info on the GMC website. It seems they give the dealers quite a bit of flexibility on what "Courtesy Transportation" can be.

"During the warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses will be available under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owners Manual for details, including reservation of rights, or consult your dealer/retailer."

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#24 SilveradoLAX7

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Posted 06 February 2008 - 11:05 PM

"Courtesy Transportation is also included for 5-years/100,000 miles* (whichever comes first) on all 2007 and 2008 passenger cars and light duty trucks. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers/retailers."

The "Participating "clause probably gets them out of any real obligation. It just comes down to car-dealers, being car-dealers. For some the goodwill of a free loaner will yield future business down the road, for others, the savings on the bottom line of not offering those options make more business sense.

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#25 Darkanion

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Posted 06 February 2008 - 11:33 PM

The "Participating "clause probably gets them out of any real obligation. It just comes down to car-dealers, being car-dealers. For some the goodwill of a free loaner will yield future business down the road, for others, the savings on the bottom line of not offering those options make more business sense.

-Jay

Seems pointless to list that as part of the warranty, if all the dealer has to say is "we're not participating."

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#26 M. Cueva

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Posted 06 February 2008 - 11:42 PM

well if you want the LEGAL standpoint of GM:


COURTESY TRANSPORTATION PROGRAMS (All Divisions)
Courtesy Transportation is a program that offers the following benefits:
• Customer relationship building
• Product familiarization of GM vehicles
• Dealer reimbursement up to a designated dollar per day
a. Program Coverage and Eligibility
Courtesy Transportation can be made available for:
• All GM vehicle purchase and lease customers within the bumper to bumper
period of the New Vehicle Limited Warranty and the 5 year/100,000 mile
terms of the Duramax Diesel Engine Warranty.
• GM Company Owned Vehicles
• May be used in conjunction with adjustments outside the warranty on a case
by case basis.
• For 2007 vehicles, Courtesy Transportation is available for warranty repairs
within the bumper to bumper and 5 year/100,000 powertrain coverage.
Note: Eligibility for Courtesy Transportation related to product recalls and
special policies will be addressed in the applicable bulletin.

Courtesy Transportation should not be provided for:
• Vehicles in daily and long-term rental service
• Dealer owned vehicles
• Vehicles in dealer demonstrator service
b. Courtesy Transportation Options
NOTE: Cadillac / HUMMER 2 and 3 customers may be offered
reimbursement for fuel, public transportation or provided with a
rental vehicle for same day repairs.
• Shuttle Service – Providing shuttle service for customers is the preferred
transportation alternative and should be considered anytime a warranty service
appointment is scheduled or an eligible vehicle is brought in for a warranty
repair. Dealer may claim $5 on a one-way trip using Z7910 (Saab dealers use
object code 11705) or the dealer can claim $10 for a round trip shuttle
expense using Z7911 (Saab dealers use object code 11706). If the dealer does
not operate a shuttle vehicle, then the customer may utilize public
transportation (taxi, bus, train, etc.) up to $5
• Reimbursement for Fuel Provided
When an eligible vehicle is unavailable due to overnight warranty repairs,
customers who elect to utilize rides from another person (i.e. friend, neighbor,
etc.) in lieu of a rental vehicle may receive reimbursement for their actual cost
(based on paid receipts) of fuel purchased up to $10 per day, $50 maximum.
Z7909 (Saab Dealers use object code 11707)
• Reimbursement for the Use of Public Transportation
When an eligible vehicle is unavailable due to overnight warranty repairs,
customers who use any form of public transportation in lieu of a rental vehicle
may receive reimbursement for their actual cost (based on paid receipts,
understanding that receipts may not always be available) up to $37 per day,
$111 maximum. (Z7908) (Saab Dealers use 11708)
• Reimbursement for a Rental Vehicle (except Cadillac/Hummer)
When an eligible vehicle is unavailable due to overnight warranty repairs, a
rental vehicle up to a maximum of $42 (for most GM vehicles) per day may
be provided ($45.00 for a Saab 9-5).
• $42 only applies when a vehicle is rented from Enterprise Rent-A-Car
or when a dealer owned daily rental is used
• $37 applies if the dealer rents an Enterprise unit or dealer owned daily
rental that is from the category listed below under d. Vehicle Rental
Fulfillment Guidelines
• If the dealer supplies a rental GM vehicle from another rental agency
the daily rate is also $37, regardless of make or model
• If the dealer does not rent a GM vehicle, there will be no
reimbursement (extenuating circumstances should be reviewed with
your Area Service Manager if a GM vehicle cannot be found)
• The maximum vehicle rental reimbursement period is 3 days.Wholesale
authorization is required on any rental 4 or more days.

Reimbursement for a Rental Vehicle – Cadillac and HUMMER
Only. When an eligible vehicle is unavailable due to any warranty
repair, a rental vehicle up to a maximum of $45 per day may be
provided when a Cadillac or HUMMER, is rented.
• $45 only applies when a Cadillac / HUMMER/ Saab 9-5 vehicle is rented from
Enterprise Rent-A-Car or when a dealer owned daily Cadillac /Hummer/Saab 9-5
rental is used
• Any other GM vehicle (excluding Cadillac, HUMMER and Saab 9-5) can be
rented at a $42 daily reimbursement rate if they are rented through Enterprise
Rent-A-Car or part of the dealers own daily rental fleet, with the exception of
those vehicles listed below in d. Vehicle Rental Fulfillment Guidelines (non
Cadillac / HUMMER or Saab 9-5). These vehicles will be reimbursed at $37
a day.
• If the dealer rents a Cadillac / HUMMER/ Saab 9-5 vehicle from another rental
agency, the daily rate is $40
• If the dealer does not rent a GM vehicle, there will be no reimbursement.
(extenuating circumstances should be reviewed with your Area Service Manager
if a GM vehicle cannot be found)
• The maximum vehicle rental reimbursement period is 3 days. Wholesale
authorization is required on any rental 4 or more days (a PAC is required for Saab
vehicles).
• High Expense Geographic Areas
Some dealers have been designated as “high expense” because they operate in
higher cost of living areas. These dealers have been notified in writing if they
qualify for “high cost” and the maximum daily rate they can charge. High
expense dealers must use Enterprise Rent-A-Car to qualify for high expense
reimbursement.
• Enterprise Rent-A-Car has been designated GM’s preferred supplier of Courtesy
Transportation vehicles obtained from a source outside of the dealership. Through
a national agreement, Enterprise will maintain a fleet of GM vehicles for the
purpose of meeting our customer’s courtesy transportation needs. It is preferable
for dealers to contact Enterprise first when obtaining a rental vehicle from outside
the dealership.
• Enterprise will maintain a fleet of Cadillac vehicles for meeting Cadillac and
HUMMER customer needs.
• Enterprise will maintain a fleet of GM vehicles for meeting all other GM
customer needs.
In the event that a concern arises between the dealer and the local Enterprise
Rent-A-Car agency on GM vehicle availability or daily rental charges, the dealer
should review it with their Area Service Manager. Contact will be made with the
Corporate Enterprise Rent-A-Car headquarters for resolution.
c. Overnight Warranty Repairs
The following list describes reasons for which a vehicle would be kept overnight at
the dealership and courtesy transportation options could be offered:
• Vehicle could be unsafe to operate. (e.g. stalling, brakes or steering inoperative)
• vehicle inoperable when received at the dealership
• multiple warranty concerns collectively requiring more than one day to repair
• inability to complete repair due to delayed availability of parts
 Efforts to expedite the availability of the part(s) should be taken
immediately to minimize the length of the repair period. This includes
initiation of a CSO-3 and upgrades to a SPAC case, if necessary, within
the first 24 hours (VOR for Saab Dealers)
• If there is an excessive part delay and the customer will be in a rental vehicle for
over 3 days, the dealer should submit Z7907 (11717 for Saab Dealers) in place of
Z7904 through Z7906 (11714 through 11716 for Saab Dealers). The following
guidelines must be followed when using Z7907 (11717):
 The dealer has contacted SPAC (Saab Dealer’s are to contact their PDC
and initiate a VOR)
 The vehicle must be within the bumper to bumper warranty
 All claims will require wholesale authorization and must be H routed
(DVM PAC and Rental Car Number from PDC required for Saab Dealers)
 GM Dealers must include the following information in the comments
section – SPAC case number, date the SPAC case was opened, part
number and number of rental days (excludes Saab).
 Saab Dealers must include the following information in the comments
section – Rental Car Number given to them from the PDC, date the VOR
was initiated, part number and number of rental days
 Z7907 should not be used for GMPP, continue to use Z904-6 for GMPP
rental reimbursement claims
 GM Dealers should still use Z7901-03 for one, two and three day rentals
even if it is due to a part delay (excludes Saab)
 Saab Dealers should still use 11700, 11712, 11713 for one, two and three
day rentals even if it is due to a part delay
The following list describes reasons that vehicles would not qualify for overnight
repairs or consideration of courtesy transportation:
• If the vehicle cannot be scheduled into the service department but is still
operative and safe to drive
• Scheduling service visits late in the afternoon or immediately prior to a
weekend or holiday, unless the vehicle is inoperative or unsafe to drive.
d. Vehicle Rental Fulfillment Guidelines (non Cadillac or H2 / H3 or Saab 9-5)
If the same model or make is not available it is recommended that the customers
needs be filled by the same class of vehicle (i.e. and SUV for an SUV)
All vehicles listed below will be reimbursed at $37 a day from Enterprise Rent-ACar,
dealer owned daily rental, or any other rental agency.
Chevrolet Aveo Chevrolet Cobalt
Pontiac Grand Am Chevrolet HHR
Chevrolet Malibu (including Maxx)
Pontiac Vibe Saturn Ion
Pontiac G5
Any other GM vehicle (excluding Cadillac, HUMMER, and Saab 9-5) can be rented
at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or
part of the dealers own daily rental fleet. If Enterprise or the dealers own rental fleet
is not used, the reimbursement for a GM vehicle remains at $37 a day.
Examples:
Vehicle being serviced Rental Agency Vehicle Rented Allowance
Chevrolet Cobalt Enterprise Pontiac Vibe $37
Buick Rendezvous Enterprise Chevrolet Avalanche $42
Chevrolet Impala Enterprise Chevrolet HHR $37
GMC Yukon Alamo GMC Yukon $37
GMC Envoy Dealer owned Chevrolet Trailblazer $42
Pontiac Vibe Enterprise Ford Focus $0
e. Vehicle Rental Fulfillment Guidelines Cadillac, H2 / H3 and Saab 9-5
Rental reimbursement rate will be $45 a day only if a Cadillac / HUMMER/ Saab 9-5
is provided through Enterprise or a dealer owned daily rental.
Examples:
Vehicle being serviced Rental Agency Vehicle Rented Allowance
Cadillac CTS Enterprise Cadillac Deville $45
H2 Enterprise Chevrolet Suburban $42
Cadillac Escalade Avis Cadillac CTS $40
Cadillac XLR Dealer Owned Cadillac Deville $45
Cadillac Seville Enterprise Lincoln LS $0
f. Additional Guidlines
• When a rental company offers insurance at an additional cost, customers
should check their personal auto insurance policies that often provide
coverage for rental vehicles.
• GM is not responsible for state and local taxes, levies, fees and insurance.
• Any agreement between dealers and vehicle rental companies that result in a
rebate, discount, or other allowance that reduces vehicle rental expense,
should be applied to claims for reimbursement
• Vehicles utilized for customer rentals are to be current or within the past two
model years old.
g. Rental Reimbursement Period
Dealers requesting reimbursement for rental vehicle expense must adhere to the
following policies:

• The number of vehicle rental reimbursement days claimed must be justified by
the warranty repair(s) performed
• Vehicle rental periods are to be based on actual time the vehicle is utilized and not
arbitrarily rounded to the next full day
• Excessive usage of a rental vehicle beyond completion of the warranty repair is
the customer’s responsibility
• Vehicle rental reimbursement periods prolonged by the dealership personnel,
and/or dealership scheduling practices are considered the responsibility of the
dealer
h. Courtesy Transportation Labor Operation Numbers and Allowances
Description GM Labor Op Saab Object Code Allowance per day/repair
One way shuttle Z7910 11705 $5
Two way shuttle Z7911 11706 $10
Fuel Reimbursement Z7909 11707 $10/50
(In lieu of rental)
Public transportation Z7908 11708 $37/111
Reimbursement
(In lieu of rental)
One day rental Z7901 11700 Up to $42
Two day rental Z7902 11712 Up to $84
Three day rental Z7903 11713 Up to $126
Four day rental Z7904 11714 Up to $168
Five day rental Z7905 11715 Up to $210
More than five Z7906 11716
Part delay Z7907 11717 H routed claim only
Part expediting labor operation Z5000 cannot be used with labor operations Z7902-
Z7906. Saab part expediting object code 10011 cannot be used with object codes
11712-11716.
Note: Rentals for more than 3 days require wholesale authorization (“H
Routed” claim for GM Dealer and ASVM PAC for Saab Dealers). Maximum
allowances do not include Cadillac / H2 / Saab 9-5
i. Repair Order Documentation
• Record on the repair order the reason for Courtesy Transportation, the type
provided, date, times and driver information. When providing reimbursement for
other approved expenses under the Courtesy Transportation guidelines, crossreference
the reimbursement check number, date and amount on the repair order.
• A copy of the rental agreement, dealer owned rental documentation, or other
applicable receipts should be attached to the warranty copy of the repair order for
an overnight courtesy transportation expense. Dealers using the Enterprise
Automated Rental Management System (ARMS) can utilize electronic invoicing.
• Dealers must record the rented vehicle VIN within the first 17 positions of the
comment field on the warranty claim. This will provide us the ability to track the
100% GM rented vehicle requirement.
• Dealers may be subject to chargeback action in the event that the VIN
information cannot be verified through the rental agency or if the dealer cannot
substantiate the reasoning for using a non-GM rental vehicle.
Note: Roadside Assistance and Courtesy Transportation programs are not part
of or included in the coverage provided by the New Vehicle Limited
Warranty. GM reserves the right to modify or discontinue Roadside
Assistance and Courtesy Transportation programs at any time.




Have fun yall

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#27 M. Cueva

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Posted 06 February 2008 - 11:42 PM

wonder who the hell wrote this up, as well as the other 389 pages of the GM P&P

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"Based on Intel's dramatic sales warning Wednesday, you might expect rival Advanced Micro Devices to just crawl into a hole and die."


#28 Wingnut

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Posted 07 February 2008 - 01:23 AM

wonder who the hell wrote this up, as well as the other 389 pages of the GM P&P


Lawyers suffering from hemroids wrote it while being forced to sit in a pool of Tabasco. I think the vinegar shows.
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#29 Woodcutter

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Posted 07 February 2008 - 05:50 AM

I, like many simply do not understand why there is a huge discrepency between dealers and what their take on "courtesy transportation" is. There's a Chevy dealer 9 miles up the road from me that does not offer free loaner cars, but can pick you up/take you to work. The dealer from which I bought my current truck does offer loaners (Malibus) when my Silvy needs warranty work, but is 30 miles from my house. So, I go the 30 miles because I need a vehicle!
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#30 MustGoFaster

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Posted 07 February 2008 - 12:13 PM

dealer's pretty good here, the loaner is always something fairly new from the lot, but they do have a courtesy vehicle and they really try to get you to use that first.

Edited by MustGoFaster, 07 February 2008 - 12:15 PM.