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Black Bear Performance Live Tune Done!


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#1 mark2

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Posted 25 February 2008 - 10:16 AM

Many of you read my previous post detailing my dissatisfaction with Nelson Performance customer service.


Nelson Performance -- odd interaction

Well, this morning I had my 2007 NBS Silverado tuned live by Justin of "Black Bear Performance", and all I can say is WOW! I'll tell you more about the tune in a moment. First I want to tell you guys well I was treated by Justin of Black Bear Performance. The link above details my frustration with another tuner and gives some back story about what lead up to my contact with Black Bear Performance. Before anyone gets bent out of shape, I am not bashing that competitor's product. I was just disappointed with his customer service. On the other hand, Justin of Black Bear Performance went out of his way to help me out. After my dealings with Nelson fell apart I contacted Wheatly, and Black Bear Performance. Both owners responded to my emails quickly and where very helpful. Justin of Black Bear Performance definitely went above and beyond. He told me that he was going to be out of town on business, and would be in Dallas (where I live) for a day and a half. He also offered to meet with me and tune my truck while he was in town. Unfortunately, I work 24hr shifts and would be unavailable (due to work) all day Saturday. I did not think we were going to be able to meet. Justin told me not to worry about it; he was willing to meet me first thing Sunday morning.



Sure enough at 7:30am Sunday morning Justin was waiting at our designated meeting place. The live tune took approximately 1 and hrs. During this time we made several test drives allowing Justin to make minor corrections. He also allowed me to suggest changes based on personal "feel" and driving preference. Justin was patient with my questions, even though many of them were undoubtedly inane, due to my lack of knowledge concerning the subject. I found out several things about Justin that made me feel confident in his abilities. His reputation is well deserved. Justin is an EFI Live instructor, and has a close relationship to the owners of EFI Live University. He is also like us an automotive enthusiast. He has owned a slew of hot rods and tricked out vehicles and understands the value we place on our rides. Justin is a real stand up guy, and I have nothing but positive feedback based on our interaction.



Another thing that I am excited about is Justin's current project. Presently Justin employs a system where he sends you data recording equipment for your truck and once returned he makes a tune for you vehicle based on that data. Then he either sells you a new PCM or does an exchange. Well, soon we will have the option of keeping our PCM and purchasing a handheld with that same tune installed. We all know the advantages of being able to back out our tune before dealer visits, but we would also be able to update our tune via email with Justin. Granted, this is not available right now, but it seems to a high priority for Justin.



Now, the tune - Man what a difference. If I did not know better I would think I got in the wrong truck. I have a 2007 nbs with NO mods prior to the tune. This is a whole new truck. The acceleration is quick, with smooth crisp up-shifts. No bogging or lag anywhere. It feels great from a dead stop and even better at 40mph roll-ons. Finally, technology is my friend!



Again, we all know that there are some accomplished tuners out there. No doubt I could have gotten similar results from a competitors tune. But, with Black Bear Performance I also got: timely email response, quick answers to all my questions, a reasonable time invested in making my tune "just right", and no doubt an extra effort to gain a new customer and make them happy.



I have encouraged Justin to spend more time on gm-trucks.com. I hope he does, he would make a great addition to the site.



-Mark

Edited by mark2, 25 February 2008 - 10:18 AM.


#2 Bish

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Posted 25 February 2008 - 10:26 AM

I will also recommend Justin!

I bought EFILive from him the beginning of the year along with a tune for my Denali and I will also have him tune my wife's Enclave. I agree his service is great. I am on my third mod of my tune so far. He sends me a tune, I load it, I drive around logging data and send it to him, he sends me another tune. Since my drivetrain is pretty new, we are taking small steps along the way. He was LIVE tuning another Denali and voila, another tune shows up in my email. Seems to put a lot of effort into the tunes. I am very happy with performance so far and we haven't really gotten into Abuse mode or Torque Management yet.

Glad to hear your great story! I took a flier on BlackBearPerformance based upon some positive reviews and I have not been disappointed!

I also had a great tune on my old Tahoe from Jesse at wait4me.
2008 Yukon Denali AWD Red Jewel
6.2L, 6L80E EFILive and a BlackBearPerformance tune. GMPP CAI, Hotchkis Front/Rear Sway Bars
2008 Buick Enclave - All GM for us now!

#3 DarrenWS6

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Posted 25 February 2008 - 10:28 AM

Very very good review. Sounds like Justin is a very good seller. Glad to hear theres still people out there willing to go the extra mile to help
previously owned.
2005 Chevy Silverado 2500HD Crewcab LS 4x4 Sport Red Metallic
Vortec 6000 series V8 LQ4 with 4L80e trans, G80 Locking diff with 4.10s, 10.5" rear 14 bolt, 12.1mpg, Sold 4/11/08.
Performance Mods: Magnaflow Hi-Flow Cats, 3" dual pipes with H pipe, Flowmaster Super 44 mufflers, 3" tailpipes 45 degree exit after tires with 4"x12" Magnaflow rolled edge SS tips. 265/75/R16 Bridgestone Dueler A/Ts.
Appearance Mods: Smoked taillights and brake light, Black painted bow tie emblems, HyperWhite LED 4114 DRL bulbs, 20% tint.
Exhaust Video, outside
Exhaust Video, inside

currently own.
2004 Ford F-150 Supercab XLT 4x4 Dark Toreador Red Pearl
Triton 5.4L 24v V8, 4R75E trans, 3.73 LSD, Line-X bed liner
Performance Mods: Rear cats deleted, 2.5" true duals X piped, dual Magnaflow 11" mufflers, 4x18 rolled Magnaflow tips 45 degree exit after tires, PHP Custom Tune with 93 Octane.
Appearance Mods: Black Painted Roush Grill, 20% Tint, Black Painted headlamps & fog lamps, numerous LEDs.
Suspension Mods: Bilstein 5100 leveling struts & shocks, 20" XD Monsters, 33" Toyo M/Ts.
Exhaust Video
Burnout Video,

click sig for garage: my myspace my cardomain my youtube
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#4 S-Ten

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Posted 25 February 2008 - 10:38 AM

Nice review, good to hear you had a good experience and result.
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1998 GMC K1500
5.7/4A, 3.73, 180K
Magnaflow 3.5" rear side exit exhaust (15602), AR Wheels, 275/70/16 Michelin LTX M/S, Decranked w/ shackles (2/2).

1994 BMW 318ic
1.8/5M, 100K, 29MPG

#5 VMax2007

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Posted 25 February 2008 - 10:59 AM

Congrats on the tune, glad your happy!!!! Nothing beats a Custom Tune!!! Enjoy!

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2007 GMC Sierra SLT


#6 Diabs

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Posted 25 February 2008 - 11:05 AM

Nice to hear that customer service is the new way of business...considering thats the way its suppose to be!( Justin will be a very busy man!)

Its a shame some people/companies just don't get it.....especially with all thats going on in the retail busniess.

Its always nice to hear of a place/person/company you can do busniess with and know your expereince will be comfortable.

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#7 T o Double D

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Posted 25 February 2008 - 11:07 AM

Wow thats a satisfied customer! Congrats on your tune. Your in dallas, ware is Black Bear based out of?
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2007 GMC Sierra Crew-Cab SL 4.8l V8 GMT900. 20" Chrome Fierro Titan Rims, DIC Upgrade, Single In Dual Out Flowmaster 40 Siers, With Polished Stainless Tips, GMPP Air Intake, 5% Tint On Rear Windows, 25% On Front Two, Raptor 4" Oval Side Steps, Clifford 50.5X Remote Start/Security System, Genuine GM Painted Mirror Covers, Genuine GMC Seat Covers, Genuine GM Chrome Door Handles, 2" Rough Country Leveling Kit, Interior LED Doam Lights & LED Licence Plat Lights, Carriage Works Billet Grill, And Royal Purple Synthetic Oils 5W30. signature courtesy of Daddy

#8 Bish

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Posted 25 February 2008 - 01:33 PM

Wow thats a satisfied customer! Congrats on your tune. Your in dallas, ware is Black Bear based out of?


I think he is out of Virginia. I know on the east coast somewhere. I also know he is in Cali quite often.
2008 Yukon Denali AWD Red Jewel
6.2L, 6L80E EFILive and a BlackBearPerformance tune. GMPP CAI, Hotchkis Front/Rear Sway Bars
2008 Buick Enclave - All GM for us now!

#9 mark2

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Posted 25 February 2008 - 01:58 PM

Wow thats a satisfied customer! Congrats on your tune. Your in dallas, ware is Black Bear based out of?


I think he is out of Virginia. I know on the east coast somewhere. I also know he is in Cali quite often.




Alexandria, VA.

#10 BOSS302

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Posted 25 February 2008 - 02:56 PM

Many of you read my previous post detailing my dissatisfaction with Nelson Performance customer service.


Nelson Performance -- odd interaction

Well, this morning I had my 2007 NBS Silverado tuned live by Justin of "Black Bear Performance", and all I can say is WOW! I'll tell you more about the tune in a moment. First I want to tell you guys well I was treated by Justin of Black Bear Performance. The link above details my frustration with another tuner and gives some back story about what lead up to my contact with Black Bear Performance. Before anyone gets bent out of shape, I am not bashing that competitor's product. I was just disappointed with his customer service. On the other hand, Justin of Black Bear Performance went out of his way to help me out. After my dealings with Nelson fell apart I contacted Wheatly, and Black Bear Performance. Both owners responded to my emails quickly and where very helpful. Justin of Black Bear Performance definitely went above and beyond. He told me that he was going to be out of town on business, and would be in Dallas (where I live) for a day and a half. He also offered to meet with me and tune my truck while he was in town. Unfortunately, I work 24hr shifts and would be unavailable (due to work) all day Saturday. I did not think we were going to be able to meet. Justin told me not to worry about it; he was willing to meet me first thing Sunday morning.



Sure enough at 7:30am Sunday morning Justin was waiting at our designated meeting place. The live tune took approximately 1 and hrs. During this time we made several test drives allowing Justin to make minor corrections. He also allowed me to suggest changes based on personal "feel" and driving preference. Justin was patient with my questions, even though many of them were undoubtedly inane, due to my lack of knowledge concerning the subject. I found out several things about Justin that made me feel confident in his abilities. His reputation is well deserved. Justin is an EFI Live instructor, and has a close relationship to the owners of EFI Live University. He is also like us an automotive enthusiast. He has owned a slew of hot rods and tricked out vehicles and understands the value we place on our rides. Justin is a real stand up guy, and I have nothing but positive feedback based on our interaction.



Another thing that I am excited about is Justin's current project. Presently Justin employs a system where he sends you data recording equipment for your truck and once returned he makes a tune for you vehicle based on that data. Then he either sells you a new PCM or does an exchange. Well, soon we will have the option of keeping our PCM and purchasing a handheld with that same tune installed. We all know the advantages of being able to back out our tune before dealer visits, but we would also be able to update our tune via email with Justin. Granted, this is not available right now, but it seems to a high priority for Justin.



Now, the tune - Man what a difference. If I did not know better I would think I got in the wrong truck. I have a 2007 nbs with NO mods prior to the tune. This is a whole new truck. The acceleration is quick, with smooth crisp up-shifts. No bogging or lag anywhere. It feels great from a dead stop and even better at 40mph roll-ons. Finally, technology is my friend!



Again, we all know that there are some accomplished tuners out there. No doubt I could have gotten similar results from a competitors tune. But, with Black Bear Performance I also got: timely email response, quick answers to all my questions, a reasonable time invested in making my tune "just right", and no doubt an extra effort to gain a new customer and make them happy.



I have encouraged Justin to spend more time on gm-trucks.com. I hope he does, he would make a great addition to the site.



-Mark



:sick: :D

+1 for Justin.
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2004 GMC Sierra SLE Ext. Cab - 5.3L - 4l60E - 3.73s - LineX - Volant CAI - Blackbear Performance Tune

#11 Smitty00Z71

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Posted 25 February 2008 - 03:10 PM

2 questions...

1. How do I get this tune, how much $$$

2. Will is affect my warranty?

I have a 2007 NBS, 5.3
2002, Z71 x cab

#12 overlord1

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Posted 25 February 2008 - 03:18 PM

I'm getting a tune done by Justin as well. I'll be driving up to VA to meet him in person as I have friends in the area I plan to visit. So far Justin has answered every email I've sent him very promptly. He doesn't respond with one word or sentence either, but instead gives detailed responses to all of my questions. You can tell that he knows what he is doing and is very friendly on top of that. I have a Predator programmer running their 93 octane performance tune and am very much looking forward to seeing how much more performance I get with a custom tune. I will definitely be posting the results.

#13 mark2

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Posted 25 February 2008 - 03:28 PM

2 questions...

1. How do I get this tune, how much $$

2. Will is affect my warranty?

I have a 2007 NBS, 5.3


1. Blackbear web page

2. loaded question. no one can promise you it won't. in all likely hood it won't, but... you should really do a search on warranty questions and tunes. several threads about this subject already.

good luck

#14 DarrenWS6

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Posted 25 February 2008 - 03:30 PM

2. Will is affect my warranty?


Not if they never know about the tune
previously owned.
2005 Chevy Silverado 2500HD Crewcab LS 4x4 Sport Red Metallic
Vortec 6000 series V8 LQ4 with 4L80e trans, G80 Locking diff with 4.10s, 10.5" rear 14 bolt, 12.1mpg, Sold 4/11/08.
Performance Mods: Magnaflow Hi-Flow Cats, 3" dual pipes with H pipe, Flowmaster Super 44 mufflers, 3" tailpipes 45 degree exit after tires with 4"x12" Magnaflow rolled edge SS tips. 265/75/R16 Bridgestone Dueler A/Ts.
Appearance Mods: Smoked taillights and brake light, Black painted bow tie emblems, HyperWhite LED 4114 DRL bulbs, 20% tint.
Exhaust Video, outside
Exhaust Video, inside

currently own.
2004 Ford F-150 Supercab XLT 4x4 Dark Toreador Red Pearl
Triton 5.4L 24v V8, 4R75E trans, 3.73 LSD, Line-X bed liner
Performance Mods: Rear cats deleted, 2.5" true duals X piped, dual Magnaflow 11" mufflers, 4x18 rolled Magnaflow tips 45 degree exit after tires, PHP Custom Tune with 93 Octane.
Appearance Mods: Black Painted Roush Grill, 20% Tint, Black Painted headlamps & fog lamps, numerous LEDs.
Suspension Mods: Bilstein 5100 leveling struts & shocks, 20" XD Monsters, 33" Toyo M/Ts.
Exhaust Video
Burnout Video,

click sig for garage: my myspace my cardomain my youtube
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#15 2011silveradoNBS

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Posted 25 February 2008 - 05:27 PM

I have been talking to Justin about ordering EFILive from him and getting a tune from him. He is always on top of his emails. That is for sure.
11 Silverado LT White w/ Ebony INT, All Star Edition, 4x4, 5.3L, 6sp, Both Z71 packages.
Westin 4" Nerf Bars, BushWacker Rail Caps, BedRug BedTred Pro Bedliner, 3.42 gears.




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