Nelson Performance -- odd interaction
Well, this morning I had my 2007 NBS Silverado tuned live by Justin of "Black Bear Performance", and all I can say is WOW! I'll tell you more about the tune in a moment. First I want to tell you guys well I was treated by Justin of Black Bear Performance. The link above details my frustration with another tuner and gives some back story about what lead up to my contact with Black Bear Performance. Before anyone gets bent out of shape, I am not bashing that competitor's product. I was just disappointed with his customer service. On the other hand, Justin of Black Bear Performance went out of his way to help me out. After my dealings with Nelson fell apart I contacted Wheatly, and Black Bear Performance. Both owners responded to my emails quickly and where very helpful. Justin of Black Bear Performance definitely went above and beyond. He told me that he was going to be out of town on business, and would be in Dallas (where I live) for a day and a half. He also offered to meet with me and tune my truck while he was in town. Unfortunately, I work 24hr shifts and would be unavailable (due to work) all day Saturday. I did not think we were going to be able to meet. Justin told me not to worry about it; he was willing to meet me first thing Sunday morning.
Sure enough at 7:30am Sunday morning Justin was waiting at our designated meeting place. The live tune took approximately 1 and ½ hrs. During this time we made several test drives allowing Justin to make minor corrections. He also allowed me to suggest changes based on personal "feel" and driving preference. Justin was patient with my questions, even though many of them were undoubtedly inane, due to my lack of knowledge concerning the subject. I found out several things about Justin that made me feel confident in his abilities. His reputation is well deserved. Justin is an EFI Live instructor, and has a close relationship to the owners of EFI Live University. He is also like us – an automotive enthusiast. He has owned a slew of hot rods and tricked out vehicles and understands the value we place on our rides. Justin is a real stand up guy, and I have nothing but positive feedback based on our interaction.
Another thing that I am excited about is Justin's current project. Presently Justin employs a system where he sends you data recording equipment for your truck and once returned he makes a tune for you vehicle based on that data. Then he either sells you a new PCM or does an exchange. Well, soon we will have the option of keeping our PCM and purchasing a handheld with that same tune installed. We all know the advantages of being able to back out our tune before dealer visits, but we would also be able to update our tune via email with Justin. Granted, this is not available right now, but it seems to a high priority for Justin.
Now, the tune - Man what a difference. If I did not know better I would think I got in the wrong truck. I have a 2007 nbs with NO mods prior to the tune. This is a whole new truck. The acceleration is quick, with smooth crisp up-shifts. No bogging or lag anywhere. It feels great from a dead stop and even better at 40mph roll-ons. Finally, technology is my friend!
Again, we all know that there are some accomplished tuners out there. No doubt I could have gotten similar results from a competitors tune. But, with Black Bear Performance I also got: timely email response, quick answers to all my questions, a reasonable time invested in making my tune "just right", and no doubt an extra effort to gain a new customer and make them happy.
I have encouraged Justin to spend more time on gm-trucks.com. I hope he does, he would make a great addition to the site.
Edited by mark2, 25 February 2008 - 10:18 AM.