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thorneb

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  • Location
    New Jersey
  • Gender
    Male
  • Drives
    2014 Silverado

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  1. I am in seek of some feedback on how to proceed. My car has been at the dealership for 10 days now for TSB #PI0564D. I just discovered that it has been sitting this entire time while the dealership I purchased it at has been internally fighting with the dealership that is doing the actual repair (the one with the body shop) over how the cost was to be handled. I was foolishly assuming they were doing a really thorough job. I further discovered the body shop rejected the vehicle saying it was too large to be handled and they sent it back to the main service shop where they just spot hit the rust areas with some spray undercoating. Clearly the TSB was thrown out the window. It also turns out the two dealerships are owned by the same person. Why would they be fighting with each other and why put me in the middle and inconvenience me? I plan not to accept the way it was repaired, but what else should I do? I started a case, directly with GM, but they said I had to get the repair paper work back before they could assign a specialist.
  2. My truck has been in for the rust repair now for 9 days, if you count the weekend. I'm getting very worried that they don't know what they are doing. After repeated days of calling and getting no call back I finally got a return message saying it MIGHT be done by Thursday. So that makes it 8+ business days or about 10+ days total. I'm getting little to no information about what is being done or has been done. It almost at the point that the dealer has had the vehicle in the service department more than I've had it. I'm beginning to think "lemon law".
  3. Mine is going in tomorrow for the frame rust. They dealer said they need it for at least 3 days. Said they are taking the bed off. By the end of the week I should find out what the did or did not do. I'm worried they won't put it back together right and I'll be back again for another issue. The dealer pulled up the TSB and looked at it and plans to follow the directions which means pulling the bed...sounds like some dealers are not properly following the TSB but I wonder if they are then collecting the full cost from GM as if they did.
  4. I wish I saw this thread before purchasing my new 2014 Silverado. I haven't even picked up the registration yet and I see the rust issues on my frame and other parts. I don't even have 300 miles on it and there are sections of the frame that appear to have the wax coating completely peeling off and the rust showing underneath. When contacting the dealer, they said TSB #14002A did not apply but #PI0564D did apply. I am waiting to take it in when I pick up my registration. Now I'm wishing I kept my 2002 Tacoma which had less rust appearance than this, even though I live in an area that get snow and lots of salt on the road. I was fortunate to have a good frame on the Tacoma. Toyota had such an issue with frame rust that they were buying back vehicles at 1.5 times blue book cost or having to completely swap out frames.
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