I am in seek of some feedback on how to proceed.
My car has been at the dealership for 10 days now for TSB #PI0564D. I just discovered that it has been sitting this entire time while the dealership I purchased it at has been internally fighting with the dealership that is doing the actual repair (the one with the body shop) over how the cost was to be handled. I was foolishly assuming they were doing a really thorough job. I further discovered the body shop rejected the vehicle saying it was too large to be handled and they sent it back to the main service shop where they just spot hit the rust areas with some spray undercoating.
Clearly the TSB was thrown out the window.
It also turns out the two dealerships are owned by the same person. Why would they be fighting with each other and why put me in the middle and inconvenience me?
I plan not to accept the way it was repaired, but what else should I do?
I started a case, directly with GM, but they said I had to get the repair paper work back before they could assign a specialist.