I also had (and still have) an occasional clunk on deceleration, hard downshifts, and indecisive shifting. After mentioning it several times to my dealer they decided to look into it. After several weeks (and 600 miles they put on it) they had replaced the TCM with no change, and then the whole 1-2-3-4 clutch housing. I would say it improved the issue(s) 70-80% at first. After a 1,000 miles it's back to the hard downshifting and clunking. I'm starting to think it's just GM's POS trans tuning as well. I don't really know where to go, sell it back and loose my ass on it, just drive it and deal with it, or go for an aftermarket tune and hope I have no catastrophic failures in the future. I've starting running it in m5 all the time except on the highways. That seems to help the shifting a good bit, taking AFM out of the equation, however the hard downshifts/clunks are still there.