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Robert Tuma:10:19:09 AM
GMC - Service on a vehicle I own
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Scott:10:20:23 AM
Thank you for contacting GMC Customer Assistance, Robert my name is Scott. Your Safety is very important to us at GMC, so please remember to not use any hand held device whenever you're driving.How can I assist you today?
Robert Tuma:10:23:51 AM
I have a 2014 GMC Sierra truck. I have 42,000 miles and am no longer under warranty. Last week my AC stopped working, I called the dealership where I have always had all maintenance done and asked when I could bring it in... I was told that I would have to wait until Nov. 7th... I live in Texas; even in October AC is a must... So I decided to try and figure it out myself with Google... I got online and found out that since 2014 there has been an 8 dollar bracket that could have prevented this, yet was never installed on my truck even after have only dealing with the dealer.
Robert Tuma:10:24:48 AM
I couldn't wait, so I bought the parts myself and had an local mechanic test and verify the fix...
Robert Tuma:10:25:58 AM
$231.11 cost for repair, $64.09 cost for GM Original Equipment Air Conditioning Hose Assembly, $8.66 GM Bracket Part#23264893
Robert Tuma:10:26:47 AM
The $8.66 bracket could have prevented this issue from the very beginning... #PIT5331
Scott:10:27:05 AM
I apologize that your AC stopped working,Robert.
Robert Tuma:10:29:29 AM
I believe that I should be reimbursed for my cost; it seems that fixing known issues should be a benefit of using the dealer for maintenance.
Scott:10:30:39 AM
To clarify did you have the repair done at a GM Certified Dealership, a Certified technician or a independent mechanic?
Robert Tuma:10:32:54 AM
I can call and ask if they're certified, the GM Dealership had a waiting period that was to long for 90+ degree weather... I took the truck to a place called Lorentz Motors in Lewisville, TX. They fixed the issue in just a few hours.
Robert Tuma:10:35:22 AM
My dealer in Carrollton, Classic Buick GMC of Carrollton has had ample opportunity to add the bracket, as all other maintenance has always been performed there.
Scott:10:36:12 AM
Lorentz Motors did all the repairs?
Robert Tuma:10:36:41 AM
http://www.lorentzautoinc.com/
Robert Tuma:10:36:50 AM
Yes, they did all repairs
Robert Tuma:10:39:45 AM
They're ASE
Scott:10:41:52 AM
Since the repairs where done at a third party shop and not done at a GM Certified Dealership, there will be not reimbursement from GM.
Robert Tuma:10:45:22 AM
Okay, I'm sharing this conversation in every forum I can... The fact that there has been ample opportunity for GM to fix an issue they knew about, but ignored, is something people should know about. This will also weigh heavily on future vehicle purchases.