Andreas Raphael

Guys, I wanted to update you on my case status with GM. Anybody that his this issue is SOL. Coming directly from GM, they stated this is HOW THE CAR IS DESIGNED and they understand that I may have more sensitivity in my ears than other but they have COMPLETELY REFUSED to buy back the vehicle, let alone attempt any further repair. I was told that if I am not happy with the ride quality or issues, that I could go back to my dealer and trade it in. Laughable!! In GM's mind, building a faulty car is considered normal and the blame is on the customer for buying the car in the first place. It may be "normal" in the fact that it's present in every car, but it's still a fault. GM has lost a customer forever. So for anybody else out there experiencing this issue, it pains me to say that you are stuck with it. GM has officially taken a stance, and it's not on the customer's side. Shame! Best of luck with your Tahoes, I am off to another dealership today to trade it in...

Hi all. This is my first post here, but I've been reading this threat for a while now. I purchased a 2015 Tahoe LTZ in the beginning of September and pretty much immediately noticed the buffering issues. I am not sure why I didn't feel it during the test drive, but I guess you get caught up in the excitement, speaking to the sales guy, and I also had no idea about this issue. I bought the truck the week before the labor day holiday and went to the service first thing on Tuesday after. Of course none of the service staff had any idea and claim to never have heard of this issue. The service manager thought it may be the type of tires or the wheels were not aligned. They gave me an appointment for Thursday, but then called me to reschedule for the following Monday. The buffering is really bothering me, to the point that I couldn't even drive the truck. So finally on Monday I dropped off the truck at the dealer and they called me on Wednesday to let me know they had to remove the headliner and perform the service. Today it's been 8 days without a truck and they just called to tell me they need one more day. Once I get it back I will update to see if it's resolved and what sort of difference it has made. I also called GM last week and opened a case. They told me a buy back would have to be initiated through the dealer and they forwarded my case to them. When I called the dealer to ask about it, they did get the email, but told me it's nothing they could do, but it would have to be done through a local GM rep. They assured me that my info was passed along. Well, that was last week Thursday, so it's been 5 days and I haven't heard a thing. Not surprising, but very frustrating to say the least. I do want to point out that my dealer has been very nice and trying to do a good job fixing this issue. But I am VERY DISAPPOINTED in the complete lack of any sort of communication from GM. I guess they are too big to care. If any GM rep should happen to read this post I'd be very happy to talk to them further.