I had the same thing happen, first they said it was normal. I had to call gm and log a complaint. They kept the truck a whole week and had it idling trying to replicate for gm techs. They finally asked me to come in and get it to blow hot. I replicated it within 8 minutes. They had the truck connected to the computer while I replicated the issue. They concluded it was the compressor and expansion valve. Replaced both and been working great since.
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The thing is, they have to show the compressor fully open at 100% while the air is blowing warm.
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