Jump to content

Robert Sutton

Member
  • Posts

    65
  • Joined

  • Last visited

Profile Information

  • Drives
    2017 GMC Soerra 1500 Elevation edition

Recent Profile Visitors

2,582 profile views

Robert Sutton's Achievements

Enthusiast

Enthusiast (3/11)

12

Reputation

  1. Ok everyone here is the update. It has been a while since I have posted here about my issue. The dealership got a new fuse block in, they replaced it and still the issue occurred. They then blamed my HVAC Module, put a new on of those in. Still no dice. Just this last week they noticed my headlights going dim then bright just like my instrument cluster. They told me they believe it to be my Alternator. Which I had told them on January 25th I tested the alternator and gave them my results. I was not very happy. If you look back to page 2 you see my alternator test results, IN JANUARY!!!! Well the new alternator is installed now. It only took them 3 months to diagnose what I had already done months ago. I have not seen any symptoms since getting the truck back Friday. Lets hope that was it and the problem does not return. I would like to share my experience of this as well in hopes someone from GM reads my post. The dealership did everything right, except not listening about the alternator. I understand they are not allowed to fix something unless proven broke by error codes or GM tells them to. GM on the other hand was absolutely awful. I worked with 4 different advisors and was told they'd call me back on several different occasions and they missed the ball every time. They would call several days late with less details than I had. My shop was on top of it calling me and letting me know the progress every step of the way. Multiple times I had to tell the GM advisor what the shop was doing because they had no idea. I left about 7 voicemails throughout this adventure and my advisor responded to 1. GM, if you are reading this, please work on your customer service.
  2. I have found the 110V plug to be pretty useless. I charger my drill battery with it once and a laptop once. But it cuts off for my Air Pump. I wish you could easily upgrade the inverter to a 400w. Competitor trucks have 400w inverters.
  3. Another update. I have a 4th GM advisor working on my case now. Meaning another new person, not by my choice either. Every time GM calls me they tell me they will call back on a certain day, which they never do. I leave them voicemails that they never return. Awful customer experience, worst I have seen ever. Even worse than Comcast!!!! Anyways, the shop has had my truck for quite some time now. 5th time in. 2 updates, 1 blame on the camera, a screen replacement, then a radio replacement. Now they are saying they found moisture in the fuse box under the hood and there is corrosion on some terminals. So they are now going to replace the whole fuse box component. We will see if this resolves my issues. Will report back when I am certain it is fixed or not.
  4. What steps are those? I have been looking for something just like them.
  5. Before After My truck did not come with rear wheel well liners It had the white bed showing through. I bought these plastic ones here and they snapped right in. Just what I needed. https://www.realtruck.com/pendaform-rear-wheel-well-liners/R183846P2017Y856MA.html
  6. I have dealt with electrical issues for the past 3 months with GM. Truck is in for the 5th time now for them. Not necessarily related because mine is Radio and Instrument cluster, but I have gotten a Service Stabiltrek warning before because of it. My dads brand new Canyon was in the other week for electrical issues as well. Take it into the shop and let them troubleshoot it. Not all their trucks do this, you just got unlucky. I would not imagine the front level is causing this as every other person on this forum has a leveling kit without issues.
  7. https://imgur.com/EGwRnjF https://imgur.com/M6IqKMP https://imgur.com/zySzMAA
  8. I will. The rack a front runner slim line ii. Lets just say my tax return went away real quick this year. I love the combo and will get some good shots of it all in action once I take it out. Currently snowing here in Oregon.
  9. Your steps. Rock sliders. Nerf Bars. They look like they’d offer good rock protection and go wheel to wheel. That’s what I’ve been looking for mine.
  10. This gave a me a good chuckle. I have many women in my life. Fiancé, daughter, dog, cat. Why not the truck too?
  11. Update. So the shop told me the high voltage spikes are normal. I took it into the shop and my tech I was working with was out on vacation so I got someone else. 2 days later I get a phone call telling me to come pick my truck up, they found the issue and parts were on their way. The tech told me there were two modules having issues. I asked how he came to this conclusion and he said they pulled the whole dash apart and tested everything and found the modules shorting out. I picked the truck up and they said they expected the parts Tuesday. Well it is Wednesday now and I decided to call them because no one ever called me. I got my old tech back and he was all disorganized. Well he tells me its 1 part and its just a replacement radio. Then tells me Saturday to bring it in and its going to be an hour to an hour and a half to switch everything out. Extremely annoyed still but am hoping this fixes my problems and I can wash my hands of the situation. GM Customer service has been absolute trash this whole time too. It has been months now dealing with this problem and I have had 3 different GM reps and talked to them a total of 3 times. I left tons of voicemails during this time. Hoping my next post will be saying it is fixed and this thread can die.
  12. I have found a few Rock Sliders for the crew cab but they only cover the cab length, leaving the bed of the truck to the wheel unprotected. I also have a double cab so am not sure if the mounting points would be the same. I will probably end up getting the GM skid plates as all I have now is plastics. Then maybe fab my own for the rest of the truck. Start small with what I've got and work up from there. I know this truck will never be as versatile off road as a jeep wrangler, but protection is important and saves costly repair costs down the road. I will continue to look and will eventually end up sharing my results in the end. I have seen a few trucks out there with what I am looking for, I just haven't been able to ask them about it. I love my truck, I want to show her the love she deserves and take her new places.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.