Jump to content

Search the Community

Showing results for tags 'j.d. power'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • GM-Trucks.com Original News & Product Reviews
    • General Motors Product and Industry News
    • The GM-Trucks.com Garage - Vehicle Testing & Product Reviews
    • The Newsroom Archive
    • The Garage Archive
  • Next-Generation Full Size Speculation - 2026+
    • 2026 Chevrolet Silverado & GMC Sierra
  • Battery Electric Vehicles - 2022-2026 Ultium Platform
    • 2022-2024 GMC HUMMER EV Pickup & SUV
    • 2024 Silverado EV & Sierra EV
  • Fullsize Truck & SUV - 2019-2025 T1XX Platform
    • 2019-2025 Silverado & Sierra
    • 2020-2024 Silverado HD & Sierra HD
    • 2021-2023 Tahoe, Suburban, Yukon, Yukon XL & Escalade
  • Fullsize Truck & SUV - 2014-2019 K2XX Platform
    • 2014 - 2019 Silverado & Sierra
    • 2015-2020 Suburban/Tahoe & Yukon/Yukon Denali
    • 2015-2019 Silverado HD & Sierra HD
  • Fullsize Truck & SUV - 1999-2006 GMT800 & 2007-2013 GMT900 Platforms
    • 1999-2013 Silverado & Sierra 1500
    • 2000-2014 Silverado & Sierra HD
  • Chevy Colorado & GMC Canyon
    • 2023-2024 Chevy Colorado & GMC Canyon
    • 2015-2022 Colorado & Canyon
    • 2005-2012 Chevy Colorado & GMC Canyon
  • Midsize Crossover & SUV
    • 2024 Chevrolet Traverse, GMC Acadia & 2025 Buick Enclave
    • 2017-2023 Traverse, Acadia, Enclave & XT5
    • 2019 - 2024 Blazer
  • Classic Chevrolet / GMC Pickup Trucks
    • 1988-1999 Chevrolet & GMC C/K GMT400 Platform
    • 1973-1987 Chevrolet & GMC Square Body / Rounded Line Pickups
    • 1967-1972 Chevrolet & GMC Glamour / Action Line Pickups
    • 1960-1966 Chevrolet C/K/Apache & GMC 1000-3000 Pickups
    • 1982-2005 Chevrolet S-10/Blazer & GMC S15/Sonoma/Jimmy
    • 1969-1994 Chevrolet K5 Blazer & GMC Fullsize Jimmy
  • Marketplace
    • For Sale/Wanted
    • Member & Vendor Rating Forum
    • Member Product Reviews
  • The Lounge
    • Off-Topic
    • Future Vehicle Speculation & Spy Shots
    • Automotive Industry & Market Discussion
    • New Member Introductions
    • Meetups, Events, & Gatherings
    • GM-Trucks.com Comment Box
  • Hobbies & Lifestyle
    • Photography
    • Major League Sports, Outdoor Recreation, Firearms, Hunting, OHRV
    • Racing, Strip, & Track
    • Trailers, Hitches, & Towing
    • Garage & Home, Snow Plowing, Landscaping, & Lawn Care
    • Technology, Devices, & Gaming
    • Vehicle Buying, Financing, Incentives, & GM Card
    • Vehicle Builds
  • Technical & Advanced
    • Vehicle Appearance, Care, & Maintenance
    • Ask the GM Technician
    • Performance Engine Tuning
    • Transmission, Suspension, Transfer Case, & Axles
    • Wheels, Tires, & TPMS
    • Audio, Electronics, OnStar, MyLink, Intellilink & SiriusXM
    • How-To
  • Commercial Vehicles
    • 1980-2009 Chevrolet Kodiak and GMC Topkick
    • Chevrolet Express & GMC Savana
    • Chevrolet Silverado Chassis Cab 4500HD/5500HD/6500HD
  • Black Truck Club's Topics
  • Texas Owner's Group's Topics
  • California Owner's Group's Topics
  • New England Owner's Group's Topics
  • Midwest Owner's Group's Topics
  • South Carolina Silverado Owners's Topics
  • Canadian Owners Club's Topics
  • SCUBA divers of GM-Trucks's Scuba Talk
  • Red Truck Club's Topics
  • Idaho Sierra & Silverado Owners Club's Idaho
  • Colorado Trucks's Exhaust Setups
  • Colorado Trucks's Pics of trucks
  • SEO Paint's seo color ordered
  • NorthSky Blue Club's NorthSky Blue Metallic
  • NorthSky Blue Club's Pics
  • diesel 3.0's Topics
  • MIAMI TRUCK LOVERS's YOUR FAVORITE CHERVROLET MOD?

Calendars

  • Events
  • Birthdays
  • Texas Owner's Group's Events
  • California Owner's Group's Events
  • Midwest Owner's Group's Events
  • Red Truck Club's Events

Categories

  • Articles
  • News
  • Reviews
    • Project Sierra
  • Resources

Categories

  • RPO

Product Groups

  • Premium Memberships

Blogs

There are no results to display.

There are no results to display.


Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


MSN


Website URL


Yahoo


Skype


Facebook


Twitter


Name


Location


Interests


Drives

Found 4 results

  1. John Goreham Contributing Writer, GM-Trucks.com 3-15-2019 General Motors Brands rocked the 2019 JD Power Customer Service Index Study. JD Power breaks the industry into two groupings. In the mass-market segment, Buick led the industry for the third consecutive year. Chevy and GMC were fourth and fifth with scores very close to Toyota's. The 2019 U.S. CSI Study is based on responses from 57,286 owners and lessees of 2016 to 2018 model-year vehicles. In the luxury category, Cadillac finished behind Porsche and Lexus, but look closely and you will see that Cadillac's score is nearly identical to Lexus'. Key findings in the JD Power study included: - All generations of customers showing a preference for internet scheduling. - In-store engagement remains important. - A large percentage of owners are also promoters of their vehicle and brand (to friends and family). - The satisfaction gap between dealers and independent shops is closing. “This is an important area of opportunity for dealers,” Sutton said. “Seemingly simple things like completing service right the first time; returning settings to how they were when the customer brought the vehicle in for service; and washing the customer’s vehicle—all three of which are Key Performance Indicators (KPIs)—can affect their perception of service quality. While completing repairs right the first time is done 94% of the time, the other two KPIs are only being completed 81% and 45% of the time, respectively. These basics are really building blocks to cementing the customer’s relationship with their dealer.”
  2. John Goreham Contributing Writer, GM-Trucks.com 6-21-2018 General Motors brands and vehicles scored well on this year’s Initial Quality Survey done by J.D. Power (Hammer). Cadillac showed strong improvement as a brand. Chevrolet was the top-ranked GM brand and is now in sixth place just behind Ford. None of GM’s brands scored in the bottom quarter of brands. With regard to individual models, the Silverado earned the top spot in both the light truck and HD truck categories. In the midsized truck segment, GMC’s Canyon was the second highest-ranked truck after the Nissan Frontier. The Tacoma was the lowest-ranked truck. Buick’s Chinese-built Envision earned the top spot in its crossover segment and is also one of the top-ranked crossovers in any category. Although the news is good for GM, the interesting news is that all three of the top spots are now solidly in control of Korean brands. Genesis is a mile ahead of any other brand and Hyundai and Kia round out the podium. How impressive is Genesis’ lead? Owners of Genesis vehicles report almost 20% fewer problems than Lexus owners.
  3. John Goreham Contributing Writer, GM-Trucks.com 2/19/2015 GM Trucks top this year's J.D. Power Benchmark Dependability study for 2015. The GMC Sierra LD and Chevrolet Silverado LD finished one and two in the Large Light Duty Pickup segment. The Chevrolet Silverado HD and GMC Sierra HD took first and second in the Large Heavy Duty Pickup segment. In the large SUV segment the Chevrolet Tahoe and Suburban, and the GMC Yukon all finished in the top three spots. This 2015 study looks at model year 2012 vehicles after three years of ownership. The Camaro, Malibu, Lacrosse, Enclave and SRX also did well and GM finished in the top 10 as a manufacturer for the first time.
  4. This 2015 study looks at model year 2012 vehicles after three years of ownership. The Camaro, Malibu, Lacrosse, Enclave and SRX also did well and GM finished in the top 10 as a manufacturer for the first time.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.