Cancelled my '14 Denali Order

ASW · December 17, 2013

Hey guys,

So after putting much thought into it, I decided to cancel my '14 Denali order.

I was really excited and eager to get it and it was due any day now, but looking at the recent threads and seeing how many people are having issues - everything from the sliding seats, warping dashes, vibrating hoods, uneven tailgates, vibrating back seats, etc...I just don't want to risk putting in $60k into this and then having to "live with the issues".

Now, I know some of you will say "you only see the negatives" and that may be true, but I don't feel right dropping that kinda coin and having to "live with it" or having a dealer try to fix something that shouldn't have to be fixed in the first place.

GMC's profit is about $12,000 per truck...they could have put a little more effort to ensure these things don't happen or hell...raise the price up and i'll gladly pay for it...I just don't want to live with the bullshit.

All in all, after much research...I'm most likely going to grab a '14 Ram Limited or wait a year and get a '15 Denali once they iron out the kinks.

Rangerrichz520 · December 17, 2013

Best of luck on which ever vehicle you purchase.

fgator22 · December 17, 2013

I am also strongly considering cancelling my order as the build completion to delivery dates is hard to justify for me.

Green 1364 · December 17, 2013

Hey guys,

So after putting much thought into it, I decided to cancel my '14 Denali order.

I was really excited and eager to get it and it was due any day now, but looking at the recent threads and seeing how many people are having issues - everything from the sliding seats, warping dashes, vibrating hoods, uneven tailgates, vibrating back seats, etc...I just don't want to risk putting in $60k into this and then having to "live with the issues".

Now, I know some of you will say "you only see the negatives" and that may be true, but I don't feel right dropping that kinda coin and having to "live with it" or having a dealer try to fix something that shouldn't have to be fixed in the first place.

GMC's profit is about $12,000 per truck...they could have put a little more effort to ensure these things don't happen or hell...raise the price up and i'll gladly pay for it...I just don't want to live with the bullshit.

All in all, after much research...I'm most likely going to grab a '14 Ram Limited or wait a year and get a '15 Denali once they iron out the kinks.

I am about to do the same. Did your dealer give you any problems getting your deposit back?

sh00ter · December 17, 2013

I think the 2015s will be out the end of the third quarter of 2014...but don't know if that includes the Denali or not. Anyone have info on that?

redwngr · December 17, 2013

Probably just the HD's, to get them into the new sheet metal.

mike94silverado · December 17, 2013

#1 That's what warranty is for.

#2 RAM is better than they used to be but still has issues. I noticed trim, fit and finish issues on every one I looked at and again, Warranty is there.

ASW · December 17, 2013

I told the dealer today that I'm considering canceling and he went nuts trying to get me to keep the order. As much as i love the truck and I truly do...I know deep down once these issues happen to me, it would drive my OCD through the roof.

From what I gather, the dealers will refund the deposit without any issues.

I know this is a GM forum and I totally respect that but if you hop over to the Ram Forums, they don't really have that many issues and I can tell you from my research that the Ram trucks are the best bang for the buck.

Their 8 speed transmission is the same used on a Rolls Royce and the leather used in the Limited models is the same used by Ferrari. I think Ram did it smart, just outsourced to the best. The navigation / screen is done by Garmin.

Anyhow, I'll still keep participating here and enjoying the forum as I think it's really great.

ASW · December 17, 2013

#1 That's what warranty is for.

#2 RAM is better than they used to be but still has issues. I noticed trim, fit and finish issues on every one I looked at and again, Warranty is there.

I agree with #1 here, but to me warranty is there for major issues that take place. Engine breaking down, electrical system going out, etc...I don't want to go back to the dealer and haggle with them for things that shouldn't be issues - and then HOPING that they'll fix it or that the warranty will cover it.

To your #2 - depends on which Ram you looked at? If you compare their sport model to the all terrain sierra...they're on par, although I do find the sierra transmission to shift a little hard and the 5.3 not to have the same kick as the 5.7 Hemi.

I haven't seen a 14' Denali in person so I can't judge how it compares to the Limited.

Stex · December 17, 2013

Just because they order a truck does not mean you must buy it when it arrives. Deposit or no deposit. Drive it, look it over etc..., and if any issues walk.

Also, I would not deal with a dealer that required a deposit. I did hear Dealers had issues with GM if truck did not sell if it was placed as a sold order. Because if ordered as sold it goes to the front. So just have them order out of their allotment. No deposit.

A dodge? Really? definition of dodge in Webster: to avoid.

ASW · December 17, 2013

Just because they order a truck does not mean you must buy it when it arrives. Deposit or no deposit. Drive it, look it over etc..., and if any issues walk.

Also, I would not deal with a dealer that required a deposit. I did hear Dealers had issues with GM if truck did not sell if it was placed as a sold order. Because if ordered as sold it goes to the front. So just have them order out of their allotment. No deposit.

A dodge? Really?

I know, I know...the Ram wasn't even on the consideration list, but while waiting for my truck to come in...I stopped by the Ram dealer and test drove one. Funny you I say that because on the ram forums that's the majority consensus how people decided to purchase a Ram...stopped by to check it out and they got hooked.

OkieDavid · December 17, 2013

Well I had a RAM and bought a GMC. And as far as the forums go, I don't know which one you hit up but the two I was a member on listed lots and lots of problems. I didn't have any major issues with my RAM and I'm not having any major troubles with my GMC (radio receptions sucks but meh) so I don't really think the forums are a true representation of the overall experience.

AW22 · December 17, 2013

Have a loaded SLT 6.2 Z71 on order since late October, with minimum refundable deposit, and despite really wanting this truck, I'm also having second thoughts. I don't need the truck, and the extended wait has allowed me to read what I agree seems like a lot of unresolved issues from new owners on this chat. Ie vibration which does not appear to be isolated to tires/balance, the seat movement, the noise from the rear when cold which may or may not be Rancho shock defect, the remote start not including push button starter. The last one seems ridiculous but I have a vehicle which has the push button starter and its really nice keeping keys in my duffle bag I commute with every day to work. My plan is whenever the truck arrives at the dealer (I was told 3 weeks ago it was on a train from Mexico, and still don't have a dealer arrival date) I plan on taking it for a very extended test drive, and make sure the vibration, seat, and rear end noise are not present, and then make my decision afterwards if I still want to take delivery. Thanks for the free education on this vehicle on this chat. Will keep u posted.

ASW · December 17, 2013

Have a loaded SLT 6.2 Z71 on order since late October, with minimum refundable deposit, and despite really wanting this truck, I'm also having second thoughts. I don't need the truck, and the extended wait has allowed me to read what I agree seems like a lot of unresolved issues from new owners on this chat. Ie vibration which does not appear to be isolated to tires/balance, the seat movement, the noise from the rear when cold which may or may not be Rancho shock defect, the remote start not including push button starter. The last one seems ridiculous but I have a vehicle which has the push button starter and its really nice keeping keys in my duffle bag I commute with every day to work. My plan is whenever the truck arrives at the dealer (I was told 3 weeks ago it was on a train from Mexico, and still don't have a dealer arrival date) I plan on taking it for a very extended test drive, and make sure the vibration, seat, and rear end noise are not present, and then make my decision afterwards if I still want to take delivery. Thanks for the free education on this vehicle on this chat. Will keep u posted.

Tell them the issues that are bothering you and ask them to let you hold the car for a two day test drive. I'm sure they'll be ok with this. That way, you can really feel it out. You can't have a real test drive while the salesman is breathing down your neck.

New2GMC · December 17, 2013

I have bought 6 new Rams over the years, Its been about 20 years that they have made a really nice truck. It is just takin this long for the old timers to get over the old buck board reputation. I'd get a 1500 if they had a snow plow option and didn't sit so high. I'll be comparing my GMC big time!