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Every Full Sized GM Truck & SUV Model Recalled- Driver Killed


Gorehamj

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... to have workers available for 16 hours a day for 5 or even 6 days a week. What if you were one of the techs? The money might be good, but then they probably have a family and won't take long to get burnt out. And what if someone is burnt out trying to work on your truck, or work on a mechanical safety part like brakes...

 

Sometimes it's necessary to grow a pair and get the job done.

16 hr days for 6 days straight? Kindergarten!

Still want to deliver a quality job? Establish a work procedure for maintaining safety and quality!

Geez...

 

Nothing personal, just generally spoken.

 

so long

j-ten-ner

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Great #@!! - In March Takata notified GM that they had issued a recall on the airbag inflators in my 2011 2500HD and 6 months later the folks at GM customer assistance center cannot tell me when I will be able to get my truck fixed. Defective Takata inflators sill send metal shrapnel flying through the cab even if you are in a fender bender but GM is taking the common approach of hoping this will all die down before they have to spend the money to have the defective inflator fixed. I am avoiding driving my truck until the defective inflators are replaced.

 

My next truck is going to be a Toyota.

 

Seriously? You're going to blame GM on a problem caused by Takata? Might as well blame all the other car manufacturers (as well as Toyota). None of them can say for sure when they are going to get the new inflators, as Takata can't inform them, simply because of the sheer number of vehicles recalled, 34 MILLION at last count. And GM will not be paying for the recall at the end of the day - Takata will. And it just may drive them out of business. Will GM get egg on their face? Sure, because of Takata's inability of making enough inflators quickly enough to replace the defective ones. MANY cars involved in the whole Takata thing:

 

AFFECTED VEHICLES (total U.S.-market number in parentheses, if known):

Acura: 2002–2003, 2009–2014 TL; 2003 CL; 2003–2006 MDX; 2005–2012 RL; 2007–2016 RDX; 2009–2011 TSX; 2010–2013 ZDX; 2013–2016 ILX

Audi (approximately 387,000): 2004–2008 A4; 2005–2011 A6; 2006–2013 A3; 2006–2009 A4 cabriolet; 2009–2012 Q5; 2010–2011 A5 cabriolet; 2015 Q5

BMW (1,968,283): 2000–2011 3-series sedan; 2000–2012 3-series wagon; 2002–2013 3-series coupe and convertible; 2001–2013 M3 coupe and convertible; 2002–2003 5-series and M5; 2003–2004, 2007–2013 X5; 2007–2010 X3; 2008–2013 1-series coupe and convertible; 2008–2011 M3 sedan; 2008–2014 X6; 2013–2015 X1

Buick: 2015 LaCrosse

Cadillac: 2007–2011 Escalade, Escalade EXT, and Escalade ESV; 2015 XTS

Chevrolet (approximately 1.91 million, including Buick, Cadillac, GMC, Saab, and Saturn): 2007–2011 Silverado 1500, Avalanche, Tahoe, and Suburban; 2007–2011 Silverado HD; 2015 Camaro, Equinox, and Malibu

Chrysler: 2005–2012 300; 2006–2007 Crossfire; 2007–2009 Aspen

Daimler: 2006–2009 Dodge Sprinter 2500 and 3500; 2007–2014 Freightliner Sprinter 2500 and 3500

Dodge/Ram (more than 5.64 million, including Chrysler, not including Daimler-built Sprinter): 2003–2008 Ram 1500; 2003–2010 Ram 3500; 2005–2012 Charger; 2005–2010 Magnum; 2005–2011 Dakota; 2004–2009 Durango; 2003–2009 Ram 2500; 2008–2012 Challenger; 2008–2010 Ram 4500 and Ram 5500; 2008–2009 Sterling Bullet 4500 and 5500

Ferrari (2820): 2009–2011 California; 2010–2011 458 Italia

Ford (2,799,546, including Lincoln and Mercury): 2004–2011 Ranger; 2005–2006 GT; 2005–2014 Mustang; 2006–2011 Fusion; 2007–2010 Edge

GMC: 2007–2011 Sierra HD; 2015 Terrain

Honda (approximately 10.7 million, including Acura): 2001–2007 Accord (four-cylinder), 2001–2002 Accord (V-6), 2008–2011 Accord; 2001–2011 Civic; 2002–2011, 2016 CR-V; 2002–2004 Odyssey; 2003–2005 Civic Hybrid; 2003–2011 Element; 2003–2011 Pilot; 2006–2010 Gold Wing motorcycle; 2006–2014 Ridgeline; 2007–2014 Fit; 2010–2011 Accord Crosstour; 2010–2014 FCX Clarity; 2010–2014 Insight; 2011–2015 CR-Z

Infiniti: 2001–2004 I30/I35; 2002–2003 QX4; 2003–2008 FX35/FX45; 2006–2010 M35/M45

Jaguar (approximately 40,000): 2009–2011 XF

Jeep: 2007–2012 Wrangler

Land Rover (approximately 68,000): 2007–2011 Range Rover

Lexus: 2002–2010 SC430; 2006–2011 IS; 2007–2011 ES; 2010–2011 GX

Lincoln: 2006–2011 Lincoln Zephyr and MKZ; 2007–2010 Lincoln MKX

Mazda (more than 733,000): 2003–2011 Mazda 6; 2006–2007 Mazdaspeed 6; 2004–2011 RX-8; 2004–2006 MPV; 2004–2009 B-series; 2007–2011 CX-7 and CX-9

Mercedes-Benz (1,044,602, including Daimler): 2005–2014 C-class (excluding C55 AMG but including 2009–2011 C63 AMG); 2007–2008 SLK-class; 2007–2014 Sprinter; 2009–2012 GL-class; 2009–2011 M-class, 2009–2012 R-class; 2010–2017 E-class sedan, wagon, coupe, and convertible; 2010–2015 GLK-class; 2011–2015 SLS AMG coupe and roadster

Mercury: 2006–2011 Milan

Mitsubishi (more than 105,000): 2004–2007 Lancer and Lancer Evolution; 2006–2009 Raider

Nissan (more than 1,091,000, including Infiniti): 2001–2003 Maxima; 2002–2004 Pathfinder; 2002–2006 Sentra; 2007–2011 Versa

Pontiac (approximately 300,000): 2003–2007 Vibe

Saab: 2003–2011 9-3; 2005–2006 9-2X; 2010–2011 9-5

Saturn: 2008–2009 Astra

Scion: 2008–2011 xB

Subaru (more than 380,000): 2003–2005, 2009–2011 Legacy and Outback; 2004–2011 Impreza; 2005–2006 Baja; 2006–2011 Tribeca; 2009–2011 Forester

Toyota (approximately 4,697,000, including Lexus and Scion): 2002–2007 Sequoia; 2003–2011 Corolla and Corolla Matrix; 2003–2006 Tundra; 2004–2005 RAV4; 2006–2011 Yaris; 2010–2011 4Runner; 2011 Sienna

Volkswagen (680,000): 2006–2010, 2012–2014 Passat; 2009–2014 CC; 2010–2014 Jetta SportWagen and Golf; 2012–2014 Eos; 2015 Tiguan

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If they can figure out a faster way then fine. I'm just saying that you can't be selfish and think you're top priority. There are other customers having other things done and throughout the day some things may take longer than expected. All you can do is make an appointment and hope it doesn't take a long time. When I had the seatbelt recall done that's all I had done. He said it normally takes about 40 minutes I think he said, and I was out of there after about an hour of being there from the top I got out of the truck to the time I left. Normally for any place with appointments it's actually better to go as early int he day as you can because by the afternoon they start to get backed up which is what causes you to wait, like at the doctor's office. I'm not saying people shouldn't work hard, but just don't think about yourself. Most dealerships do the best that they can with what they have. Sure some get over on you and/or don't care about you, but some do care. That's why the last free oil change and tire rotation that I had done under the 2 year maintenance warranty and then the seatbelt recall I had done at a dealer 20 minutes from me. The dealer I bought my truck from that is in the town I live and I did work at for a short time seemed to not care as much and you had to wait a long time. The one 20 minutes away I hardly had to wait and they seemed to care more. Even the oil change and tire rotation only took maybe an hour and a half. But, I think that's when they also did the transfer case recall so that took an additional 40 minutes. So an hour and a half for an oil change, tire rotation and the transfer case recall wasn't too bad. Hell they even reset the tire TPMS when the one in my town didn't. I'm just say that I know every customer needs to be treated like they're important because they are. But, the customer also needs to realize that they're not the only customer so it's up to the company to deal with everybody equally. Any job that they do in service they know how long it should take so they make appointments accordingly so they don't put too much on the techs in a day. If you're saying that treating the customer is so important, yet you're not saying the same for the workers. Shouldn't it be the same for both? I would want to take care of both the workers AND the customers.

 

These dealerships may not be mom and pop stores, but they're still privately owned and aren't a fortune 500 company. Dealerships don't work for the manufacturers, they basically just sell product for a manufacturer.

 

But I guess I don't know shit according to some people on here.

I agree with all that you said however, you don't seem to understand what I said/mean.

First off for me, I'm NOT saying you don't know anything, nor am I saying that every customer has the right to feel that they are the only one that exist...well I guess they can feel that way however, it doesn't help when you feel you're so important that others need to wait on you hand and foot. I get what you're saying.

 

I'm saying there's a crisis and it needs to be dealt with ASAP before it snowballs and it has started to roll.

The dealership cannot remain in SNAFU mode, they need to brainstorm and do what needs to be done, and GM should be leading this Brainstorm meeting to come up with the best process/practice. Because I'm sure this will not be the last recall happening, and at least they (Dealership & GM) would have a process foundation to quell the problems faced by all involved for a recall.

They knew what it was going to be like before the announcement, so where is the pro-active process to make this as smooth as possible for ALL involved including the Techs, Service Writers, Sales Person, Customer Service etc.? It's not just the Techs that will get burnt out, I'm sure other dept. will be affected by the effects of the recall.

 

True the Dealership does not work for the manufacturer however, they can make a claim for the additional cost involved due to defective modules/programs, and/or work with GM for a best practice solution that will ease the stress for all involved.

By the dealership NOT handling this crisis correctly (if they even see it as a crisis) to help the customer and their associates (not just the Techs) it will be a negative output for that dealership and eventually for GM...I know shit flows downhill, but sometimes there's a back flush and the shit will be sent back up.

As you mentioned, there are those dealerships that do better than others, they must have a process that is better to keep their customers coming back...which is the goal!

 

As mentioned by Debra in Cali above, a new truck has just been purchased, and now there's a recall before she even gets home!

The dealership should have taken care of this before the truck was sold...and maybe they did, I hope they did.

I'm sure she doesn't have a very positive out-look on the dealership and/or GM IF they didn't take care of the problem before selling her the new truck...I'm not speaking for Debra in Cali, but using her situation as an example of poor Customer Service IF they didn't take the 20 minutes to correct the module before selling her the truck.

 

They need to do the right thing, for the right reason, to the right person, with the right motive and not just say oh well if the customer doesn't like it too bad they just need to deal with it...there's always room for improvement.

Some may say don't fix it if it's not broken, but wouldn't it be better to say, let's improve what is not broken before it breaks?

 

Time to contact a dealer to get this taken care of.

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Man lots of freaking out and nutzos on this thread and taking this in the wrong directions...

 

Those of you worried about your ECM tunes, this is just a reprogram of the SDM (Sensing and Diagnostic Module) aka. the brains of the airbag/SRS system. That is all they are reprogramming.

 

 

Wonderful. So the brand new 2500 that I drove home tonight for the first time is on a recall. And my 1500.

 

I would check to make sure, but if you just picked it up yesterday, they most likely did the recall before you came for delivery. If you are interested, PM me your VIN number(s) and I can check,

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All four cars we own now have airbag recalls, VW and Acura need Takata inflators and they have no idea when they will become available.

 

'16 Sierra and Corvette need reprogramming. At least its just a simple programming as opposed to waiting for parts that will take months or even years.

 

I have seen a few C7 Corvettes that were were in minor accidents and the airbags deployed so its not a failure of 'all' of them, but at least they admitted it and are providing a fix.

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Local Chevy dealer (I didnt buy the truck or car from them) offered to pick up both of them and do the recall tomorrow. They arent far and the car needs some other software updates so I'll just bring them in myself tomorrow.

 

Thought that was pretty nice of them to offer..

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Yes it was very very considerate of them to offer. On another note- It's interesting to see that GM is doing a recall after only 1 person has been killed. Usually manufacturers will try to delay the recall process as long as they can. But with all the lawsuits and what not- it's a good thing they are being proactive here.

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Called a Service center on Saturday, where I did not purchase my truck from, and asked if I could bring the truck in...he said they were booked, which I expected.

However, he mentioned if I brought it in on Monday at 5:30 they could get it done...so I got it done today and it took 75min. from the time I stepped into the lounge to the time the Service Writer called me.

Wasn't all that bad even though I was told to use the "express" service lane, then again there were a lot of cars there too.

I was told they did 40 vehicles on Saturday.

 

What was kind of troubling, is when I told the SW I'm there for the recall he said which one? (wonder how many there are) I mentioned the airbag/pretensioner recall he then had to look it up, but he found it...whew!

 

Glad it's done and hopefully there won't be anymore after November, since that's when I plan on having BB massage my ECU.

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Looks like I'll be making two visits to my dealership, since i have a Corvette too.

 

Oh well, my dealership's great and I can pass the time drooling over all the neat stuff they have on their lot.

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Looks like I'll be making two visits to my dealership, since i have a Corvette too.

 

Oh well, my dealership's great and I can pass the time drooling over all the neat stuff they have on their lot.

Watch out the Mod Gods don't get you while you browse...LOL

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