Infotainment Display Problem

ColoRetiree · November 13, 2016

I believe I have a problem with the Infotainment system display in my 2017 Silverado. Basically, the display "Mode" remains in "Auto" with "Day" and "Night" modes either doing nothing or not available. Below are the steps I used to demonstrated this problem. I kind of think it might be a software problem caused by the 2016 to 2017 change over. If possible, could some of you with and without Navigation try these steps and tell me what you found.

Infotainment manual shows two different ways the set display mode. Page numbers refer to the 2017 Infotainment manual. I tested in bright sunlight and just covered the dash light sensor to simulate night time. Thanks for any help you can provide.

1. Press “Home” hard button

2. Select “Settings” app

3. Select “Display” (page 100)

4. Available selections are “Calibrate Touchscreen” and “Turn Display Off”. Both work correctly.

5. The third choice of “Mode” as stated on page 100 is not present on my truck and therefor “Day”, “Night”, “Auto” are not selectable.

1. Press “Home” hard button

2. Select “Navigation” app

3. Select “menu” button (page 53)

4. Select “Map View” (page 55)

5. Select “Day/Night Mode”

6. Select “Auto”

7. Display correctly dims or brightens depending on ambient light level.

8. Select “Day Mode”

9. Display incorrectly dims or brightens depending on ambient light level. Display should always be bright.

10. Select “Night Mode”

11. Display incorrectly dims or brightens depending on ambient light level. Display should always be dim.

Edit: I did not word this correctly. Changing the "Day/Night Mode" under the Navigation Menu did in fact change the Map brightness. The real problem is the it does nothing for the other screens (Audio, etc.).

Bottom line: No way to control Display Mode on screens other than the Map screen.

Edited November 14, 2016 by ColoRetiree

GMCustomerService · November 14, 2016

Hello ColoRetiree,

I apologize for the infotainment display concerns you've had thus far. If you haven’t addressed this issue with your dealer, we would be happy to provide an additional layer of support. Feel free to send us your VIN, contact information and preferred dealer via private message. We’re looking forward to your response.

Best,

Anthony J.

GM Customer Care

I believe I have a problem with the Infotainment system display in my 2017 Silverado. Basically, the display "Mode" remains in "Auto" with "Day" and "Night" modes either doing nothing or not available. Below are the steps I used to demonstrated this problem. I kind of think it might be a software problem caused by the 2016 to 2017 change over. If possible, could some of you with and without Navigation try these steps and tell me what you found.

Infotainment manual shows two different ways the set display mode. Page numbers refer to the 2017 Infotainment manual. I tested in bright sunlight and just covered the dash light sensor to simulate night time. Thanks for any help you can provide.

1. Press “Home” hard button

2. Select “Settings” app

3. Select “Display” (page 100)

4. Available selections are “Calibrate Touchscreen” and “Turn Display Off”. Both work correctly.

5. The third choice of “Mode” as stated on page 100 is not present on my truck and therefor “Day”, “Night”, “Auto” are not selectable.

1. Press “Home” hard button

2. Select “Navigation” app

3. Select “menu” button (page 53)

4. Select “Map View” (page 55)

5. Select “Day/Night Mode”

6. Select “Auto”

7. Display correctly dims or brightens depending on ambient light level.

8. Select “Day Mode”

9. Display incorrectly dims or brightens depending on ambient light level. Display should always be bright.

10. Select “Night Mode”

11. Display incorrectly dims or brightens depending on ambient light level. Display should always be dim.

ColoRetiree · November 14, 2016

GM Customer Service,

Thank you for your response. I am currently working with my dealer on the problem. I was just trying to get a sample of other vehicles to see if it was a systemic problem or unique to my truck before I go back to the dealer again.

I did edit my original post to make the situation a little more clear.

GMCustomerService · November 17, 2016

Hello ColoRetiree,

We are glad to hear you are working with your dealership on this, and respect your decisions to seek feedback from other forum members. If you do find you need any assistance in the future, do not hesitate to send us a private message.

Take care,

Julianne M.

GM Customer Care

GM Customer Service,

Thank you for your response. I am currently working with my dealer on the problem. I was just trying to get a sample of other vehicles to see if it was a systemic problem or unique to my truck before I go back to the dealer again.

I did edit my original post to make the situation a little more clear.