Jump to content
  • Sign up for FREE! Become a GM-Trucks.com Member Today!

    In 20 seconds you can become part of the worlds largest and oldest community discussing General Motors, Chevrolet and GMC branded pickups, crossovers, and SUVs. From buying research to owner support, join 1.5 MILLION GM Truck Enthusiasts every month who use GM-Trucks.com as a daily part of their ownership experience. 

Sign in to follow this  
kcrue

Damaged radiator from inside engine compartment at 4,700 miles

Recommended Posts

I have a 2016 Duramax High Country I took to the dealership because engine light was on. It was discovered that a mouse had chewed up one of my wires and repair would not be covered under warranty.

 

That's fine replace the wire harness and let me know when I can pick it up.

 

Now they called me and said wire harness is replaced but there is a hole in the radiator saying I must have picked up a rock while driving and damaged it, this will cost 1,400 and its not covered under warranty.

 

This seems shady to me how I have multiple areas on the inside of the engine compartment of the radiator that are damaged and one being a pin hole

 

Service guy is telling me maybe ice from the road got in there but there was no radiator problem when I dropped off my truck

Share this post


Link to post
Share on other sites

I think you need to go look at the truck if it was caused by them making the "repair" you should be able to see I would think

Share this post


Link to post
Share on other sites

i would go drive it. If there is a leak, it might spray everywhere and create steam and whatnot.

 

If it's very noticeable from outside the vehicle, then it would be obvious that it wasn't like that when you dropped it off.

 

Also did you see it yet? I mean it should be obvious if something hit it because there will be a dent right in the front. You'd think if it was a tool slip from a tech it would not be in the front.

 

Also isn't the tranny cooler in front of the radiator?

Share this post


Link to post
Share on other sites

Ford pulled this crap with the Intercoolers on their 3.5 Ecoboost F-150s. How can they prove a rock punched a hole in the radiator. It would seem for the rock to do that, it would have ot be decent size, the fins on your radiator would be bent and that you would of heard a very audible thunk and your grill damaged. I'd check out another dealer.

Edited by Silverado Steve

Share this post


Link to post
Share on other sites

Yea, something seems off about that. Was it the actual radiator? As the engine radiator is blocked by, in grille to engine layered order, the trans cooler, PS cooler, AC condenser, and the intercooler. Plus the whole back side of the radiator is fan shrouded to heck.

 

Where was the wiring repair?

Edited by 15HDriver

Share this post


Link to post
Share on other sites

Seems suspicious to me too. I would request to inspect the radiator before authorizing any repairs.

Share this post


Link to post
Share on other sites

The wire was the harness going to the radiator temp sensor.

The radiator was damaged on the inside engine side NOT the grill side facing the outside elements. The damage to the radiator was inside the fan shroud. So how would a rock get past the skid plates under the truck into the engine compartment, into the shrouded area between fan and radiator and damage the radiator in 3 spots putting a pin hole in one spot. I went out took photos of it at the dealership and told them I'm keeping the old radiator. Anyway 1,400 bucks later I got my truck back but still no idea how the radiator was damaged in the first place.

Share this post


Link to post
Share on other sites

WOW

You just ponied up the $1400 to fix the rad.

Dealers love you. :happysad:

Share this post


Link to post
Share on other sites

I think you are entitled to the return of the old parts if they don't need to be returned for warranty. Whatever tore up the harness also damaged the radiator, such is life.

ETA: Radiator dealer list is $320.00 btw.

Edited by It's Tim

Share this post


Link to post
Share on other sites

Is the hole on the engine side or the grill side? If its the former I would be suspicious it was a rock thats one magic rock to get in behind the radiator

Share this post


Link to post
Share on other sites

Yeah I ponied up the $1400 to fix the rad, I mean I cant prove they did something wrong. I could have bought a radiator online for 238.00 bucks but risk losing my seven year warranty on a truck I bought only four months ago. Hole was on engine side makes no sense but dealership wont admit wrong doing

Share this post


Link to post
Share on other sites

I think you are entitled to the return of the old parts if they don't need to be returned for warranty. Whatever tore up the harness also damaged the radiator, such is life.

ETA: Radiator dealer list is $320.00 btw.

 

Going of off list price at $491.67...plus 4.8 hours customer pay, at lets assume 100/hr., that's $971.67. Now I will say, I'm not sure where the other $400 comes into play for that.

Share this post


Link to post
Share on other sites

If the dealer ruled it was road debris can you file a claim with your auto insurance?

Share this post


Link to post
Share on other sites

from the internet no-one can say what happened. Nor can anyone reasonably infer you are getting ripped off on the fact the radiator may need replacement from unrelated damage related to the wiring repair. The engine compartment is not a sealed unit. I would have wanted to see the radiator first hand before agreeing to the repair but likely its a $&^%$ happens kind of thing.

 

Likely you could have saved a good bit of money swapping out the radiator yourself but sometimes that may not be an option.

 

Radiators do get damaged on the rear side at times but thats unusual, most are caused by the fan or fan clutch coming apart and then getting into the radiator. I would not install an aftermarket radiator in a new truck, you can find places on the web that sale new for reasoanble...but thats after the fact at this point.

 

** if the radiator or related parts had to be removed to fix the wiring issue you noted, then different story....

Edited by Elbert

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  



×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.