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    • By Jacob Broadbent
      Hello All,
       
      I just bought 2017 sierra with the 7 inch touchscreen that advertisted as compatible with apple Carplay and Android auto. For whatever reason myself, the dealer, and the GM infotainment support can't figure out why it isn't working with apple. We can get the radio to work with Android Auto and connects right away as it should so I think that confirms that the USB port is not faulty and is correctly transferring data. I am using an Iphone 8 IOS ver 12.4 with the factory cable in good condition(no fraying of the cable) and have confirmed that the phone cable combination works in my girlfriends 2017 Chevy Cruze. We have also tried it with different cable combinations and different IPhones.
       
      Occasionally when an Iphone is plugged into it a message will appear on the radio saying "Playback Source is not available" and I have attached a picture of the message.
       
      Just a quick rundown of things I have tried to help with troubleshooting:
      Made sure that the Apple Carplay is on in the settings of the radio. Double checked that "press home for Siri is enabled" Double checked that the screen time settings weren't preventing carplay from working forgot phone in bluetooth settings and re-paired it. factory reset of radio tried different Iphones (IPhone 6, IPhone 8, IPhone XR, IPhone XS) tried different cables (and confirmed they all worked in the 2017 Chevy Cruze) Made sure the phones worked with Apple Carplay in the 2017 Cruze. tried all USB ports in the truck.  
      Appreciate all the help
       
      Jacob

    • By th3magpi3
      Hey everybody,
       
      Just wanted to check in again and let you all know about another exciting service we're happy to be offering... The Denali Cluster Upgrade!
       
      Many of you have requested this upgrade and I'm happy to report we have successfully completed the mod.

      If you're interested in this, you'll need to know a few things.

      Acquire a new or used GMC Denali cluster. This can be a Sierra or a Yukon cluster. (Please note: If you buy your cluster 2nd hand, DO NOT plug it into your vehicle.)
       
      Diesel/Gas: The cluster will need to match some aspects of your current vehicle. For example, if you have a gas spec vehicle you'll need to find a cluster that has an RPM gauge that goes to 6000rpm. If you have a diesel spec vehicle (2500, 3500) you'll need to find a cluster that has an RPM gauge that goes to 5000rpm. Both shown below.
       


      MPH/KPH: We can do BOTH USA and Metric market clusters. If you live in the USA, you'll want to get a cluster that has a speedometer that goes up to 140. If you live in a metric country, you'll want a cluster that goes to 200. Both options shown below.
       

       
      COLOR: If you have a GMC and you want to keep your RED color theme, you'll want to find a 2016 GMC Denali cluster. If you have a Silverado, have done a blue conversion, or have upgraded your HMI to the newer blue theme and you're looking for a BLUE gauge theme, you'll want a 2017-2018 Denali cluster.
       
      Android Auto/Carplay: For all of you Android Auto users wanting the use of your volume and track selection flippers back, this fixes it!!! once installed you'll once again have access to your flippers. This also allows for the long press of the voice button on the steering wheel to activate Google Assistant as well as Siri for Apple Carplay.
       
      Year Matching: There has been a lot of talk that all modules that are installed into the vehicle need to be of the same year. After extensive testing we have found this to be mainly false. As long as the modules are of the same generation you should be A-OK for the install. That means if you have a 2.0 HMI vehicle (2014-2015) you can use a 2014-2015 Denali cluster. If you have a vehicle with a 2.5 HMI (Carplay Enabled, 2016-2018) you can use any 2016-2018 cluster so long as it matches your vehicle specs as mentioned above. And if you have a 2014-2015 and would like to upgrade to a blue themed cluster while adding Android Auto / Carplay, we are more than happy to facilitate the upgrade all at once.

      Please reach out to me if you have any questions or are interested in getting this mod done to your own vehicle. Thanks for watching and enjoy the demo.
       
       
    • By ejdziurka
      Has anyone recently had issues with AndroidAuto not connected to their phone?  I've tried three different USB cables (all which charge the phone), reinstalled AA and removed all Bluetooth connections and reconnected the phone.  I suspect AA recently updated and now we are waiting on GM to update the infotainment system. When I touch AA on the screen it says, please connect a phone with AA app installed.  2019 Silverado RST with 8 inch infotainment, connecting a Samsung S8 with AA version 4.4.592344.  Yes, it had been working before, and one of the cables I tried was the one it previously functioned on.  
    • By pschne1
      First time poster. Have a 19 Trail Boss LT and when connected to CarPlay get a notice that says “access to contacts limited” but I can see my contacts behind the notice.  Then randomly it will work and I have access to my contacts.  I have attached a picture of what I see. Anyone else experienced this?  I have used multiple cables and it occurs on different phones. 

    • By 14AllTerrainSC
      See a lot of questions asked about this and not a lot of set info on the upgrade.  Hope this helps even anyone trying to set it up.
       
      **READ ALL INSTRUCTIONS AND WATCH ALL VIDEOS PRIOR TO ATTEMPTING PURCHASING OR INSTALLATION**
       
      Apple CarPlay / Android Auto functionality is not supported in any 2014-2015 (Many 2016) Silverado/Sierra’s. This is due to neither application being available from Google or Apple when these vehicles being built, therefore not an available option during these model years. The following instructions are designed to simplify the process as much as possible.
       
      Three things are required for this upgrade (ONE) Radio Module, (ONE) HMI Module, and (ONE) USB Hub 2016+.
       
      Search around for the modules, they are available for purchase from many different locations. EBay, totaled vehicles, junkyards, or other various websites to find them. AGAIN, if the part numbers are not listed below DO NOT purchase them.
       
       It is highly encouraged to not try and cut corners with purchasing part numbers of modules not listed as they cannot be flashed to work properly.
       
      **DISCONNECT THE BATTERY PRIOR TO INSTALLING FRESHLY UPDATED MODULES**
       
      TOOLS REQUIRED:
      Trim Removal tool
      10 mm Socket
      7 mm Socket
       
      PARTS REQUIRED
      USB HUB P/N 13519224 (BLACK) P/N 13509943 (WHITE)
       
      HMI Module
      USE ONE OF THE BELOW P/N’S IF YOUR TRUCK CAME FROM THE FACTORY WITH NAVIGATION. ONLY REQUIRED TO PURCHASE ONE P/N.
       
      84006103
      84048396
      84096817
      84156701
      81431943
      84296482
       
      USE ONE OF THE BELOW P/N’S IF YOUR TRUCK CAME FROM THE FACTORY WITHOUT NAVIGATION. ONLY REQUIRED TO PURCHASE ONE P/N.
       
      84096815
      84156699
      84131941
      84296480
      84004948
      84048398
      84131941
      84296480
       
      RADIO MODULE
       
      USE ONE OF THE BELOW P/N’S IF YOUR TRUCK CAME FROM THE FACTORY WITH BOSE. ONLY REQUIRED TO PURCHASE ONE P/N.
       
      84062073
      84293226
      13506371
      23402903
       
      USE ONE OF THE BELOW P/N’S IF YOUR TRUCK CAME FROM THE FACTORY WITHOUT BOSE. ONLY REQUIRED TO PURCHASE ONE P/N.
       
      13506387
      23402909
      84062056
      84293243
       
      Once acquiring the parts you can now send them to be flashed. These modules will be flashed to your VIN and will then be plug and play. Copy the link and follow the prompts.  
       
      http://www.whiteautoandmedia.com/index.php?page=shop.product_details&flypage=flypage.tpl&product_id=98&category_id=44&option=com_virtuemart&Itemid=54
       
      If you have followed all the directions up and to this point, select yes for hardware match. You can chose if you would like the maps updated on your NAV if you so choose. You will be emailed your order number from WAMS, this is EXTREMELY IMPORTANT. You will be required to ship your parts either FedEx or UPS, they will not accept packages from USPS. You will need to write your order number on the box to ensure your order is properly handled. Turn around is approximately one week from shipment to return. ONLY ship your (ONE) Radio Module and (ONE) HMI Module. Maintain your USB Hub.
       
      Once you have received your parts from WAMS you can begin installation. Disconnect your battery prior to installation.
       
      To install the radio module watch https://www.youtube.com/watch?v=I2MYuuyqLrs. For the purpose of this install start the video at 1:00. Stop the video at 2:04, the radio module is visible with a green connector on the far left. Simply begin disconnecting all of the connectors plugged into the module, once all are removed you can slide the module out of the dash. It is retained only by the tension of the cables plugged into it. Replace with your new module, you can now continue the video and finish putting the dash back together. Stop the video at 4:10.
       
      To install the HMI Module watch https://www.youtube.com/watch?v=sFe2gwlOsD4. Stop the video at 2:00. The module being described behind the crossbar is what you are replacing. Remove all connectors, the module is retained with a plastic clip on top. Installing the module along with the glove box, is self explanatory.
       
      Take note of the plastic tabs on the sides of the USB Hub you are preparing to install. Those tabs can be depressed with a dental pick and gradually removed out of place. Once removed, disconnect the harness and reconnect. Installation is now complete. You can now reconnect your battery and start your vehicle. Initial start up might take a few seconds to initialize, and temperature defaulting to 32 degrees is normal. Android Auto and Apple CarPlay require hardwire connection, so to test functionality it needs to be connected to the newly installed USB hub.    
       
      MVI Inc (https://www.gm-navigation.com/) offers kits and other customization options if the above is not something you feel comfortable acquiring on your own.
       
      Hope this helps, should be pretty cut and dry. There might be other methods, but this was the cheapest I discovered. If you have any questions don’t hesitate to ask.


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