Hey, everyone! New to the forums here -- my name is Chris and I just picked up my 1st Suburban yesterday; a CPO 2016 LT w/Luxury package, Sun & Entertainment, wheel upgrade, etc. Loving the truck so far, just one minor issue. I am unable to get the car to recognize my Pixel 3 XL and launch Android Auto. Before anyone asks, yes -- I have the AA app installed. I've done my due diligence before posting, scouring the web for hours now, to no avail. The USB works in charging my phone, but the car just won't launch AA. I was able to connect my wife's iPhone and CarPlay launched immediately. I tried a couple different cables and even tried all the "developer options" tweaks that I read about online. I ordered a couple of different USB-A to USB-C cables built to 3.0 spec just to be sure cables aren't the issue, but other than that not sure what I can do other than waste 1/2 at the dealer to see if they can figure it out. I really don't want to have to do that. Help, GM-TRUCKS.com, you're my only hope!
Alright... let me take a deep breath...
I just bought a 2019 Chevy Silverado Custom Trail Boss.
I am having an issue with my 2019 Chevy MyLink infotainment system and its integration with my Note 9 since the Android Pie update.
The issue: When I receive a phone call through Bluetooth OR Android auto, I am able to answer the phone call but... The ringer will NOT stop ringing on my infotainment system. The only way I can talk to the person on the other line is by picking up my phone and disabling it from the infotainment system (this did not happen at all on the previous software version and it was glorious). The ringer will also never turn off even after the phone call is ended. The only way I can turn the ringer off while driving is by turning it down (cannot switch back to radio to continue listening to music, which is very aggravating), so I am sitting in silence for the remainder of my trip... unless... I pull over on the side of the road, shut my vehicle down for 2 minutes to let the computer reset and start it back up. This issue does not occur on my work iPhone either... I thought that it might be an issue that chevy's infotainment support team could solve... It seems that it is not their issue because it only happens to android Pie software version phones and not any others. I call Samsung... do everything you could think of to troubleshoot this issue (finally factory reset my phone completely only to NOT resolve the issue). Samsung seems to believe that I need to send my phone in for a repair (even though it wasn't happening with the previous software version). Chevy thinks I need to just wait for a new software update for Android Pie... but I hate waiting because it is a very aggravating issue and love my music! Is ANYONE else having these same issues? Is there a solution that anyone can think of? I would like to just revert back to the previous software version and forget about it, but I am not sure of the problems that may cause...
I've been meaning to post my experiences with Android Auto in my 19 trail boss. I have a Pixel 2 XL phone running the latest version of Android OS (v.9 with Dec. security patch) along with the latest version of Android Auto (v.3.8.584564). I also have the latest version of Chevy Mylink installed on my truck.
So I have been experiencing random android auto app closes while listing to Spotify or using Google Maps for navigation. I have tried troubleshooting the problem by switching usb cables, which I am using type c, wiping my "managed cars" from within android auto, I also have tried factory resetting my phone completely without restoring from a backup. Some days are better then others for how long the app will display without randomly closing. When this problem does occur I can usually just select "Android Auto" on Mylink and the app will launch again, sometimes. I wasn't sure if there are any other daily Android Auto users out there having the same trouble as me on their trail boss?
*Edit: I also experience audio issues in AA every now and again. I will plug my phone in and play a song through Spotify using AA and the audio's volume will be lower then the FM radio. I've tried making the adjustments using my phone's volume buttons but it doesn't result in a change through Mylink. I unplug the USB cable and plug it back in and like magic the audio is much louder.
**Edit2: The audio issue I mentioned in my previous edit is no longer happening to me. I suspect a recent Chevy MyLink update resolved that. I ordered a factory USB type-c cable from Google Store and I am awaiting it's arrival. I'll post back with my results.
I'll update my post with additional info when I get the chance. I appreciate any thoughts or solutions.
By Shane Davison
Having issues with booth the Carplay function and Buetooth software in 2016 Silverado Z71. Started with the Carplay function no longer connecting. The carplay app no longer shows on the MyLink display screen nor does the vehicle mylink connection show on the iphone 8 plus device. The phone does an endless search for a vehicle with carplay.. Have tried new IOS USB cable and still no connection. The voice activation feature works when connected but only for phone calls. No other media or apps within the iphone show on the Mylink display screen.
Then the automatic bluetooth concection stopped. Once the bluetooth automatic connection stopped all music and other media source from the iphone stopped.. I can manually delete the bluetooth connection and manually connect each time i enter and start the vehicle.There is on iphone option as a media choice on the menu with in the MyLink system. I have been to the dealer twice and they tell me its my iphone with out checking the mylink softwared or checking of updates.
I have reset and disconnected all mylink features and bluetooth connections in the Iphone. i have done a network reset on the iphone. I have reset or rebooted everything I can with in the iphon except for a hard reset which will completely reset the iphone back to original settings. I have been to the Apple store and had them double check if there is any issues with the Iphone. All software is up to date there are no restrictions set on the iphone side.
I have searched the internet for nay issues with Iphone and MyLink software. There have been some connectioning issues since the last IOS 12 update, I have done everything suggested to resolve these issues to no avial. It has to be an issue with the MyLink software.
Was hoping someone has a solution or suggestion before returning to the dealership.
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