Jump to content
  • Sign up for FREE! Become a GM-Trucks.com Member Today!

    In 20 seconds you can become part of the worlds largest and oldest community discussing General Motors, Chevrolet and GMC branded pickups, crossovers, and SUVs. From buying research to owner support, join 1.5 MILLION GM Truck Enthusiasts every month who use GM-Trucks.com as a daily part of their ownership experience. 

Sign in to follow this  
Gcrew

2019 Trail Boss Phone/microphone issues

Recommended Posts

It’s been 3 month since I took delivery of my new 2019 Chevy Trail Boss and really hate that when I use the phone to call out the person on the other end can’t hear me.  This is the same whether the Apple iPhone is connected to car play or via Bluetooth. Also same problem when I initially called on star to set up service. They couldn’t hear me. First thought it was cell phone reception but was not the case. First time the dealer replaced the mic over the  drivers side but this didn’t fix the problem. Updated latest software updates and this too didn’t fix the problem. Took it back to Chevy dealer Monday they called today and said they can’t replicat the problem. So drove up from work in the loaner and replicated the problem. 

 

Same problem on iPhone or Android. 

 

Has as anyone else had this issue or has any tips to resolving the issue?

 

thanks 

Share this post


Link to post
Share on other sites

I have a 2019 Silverado LTZ and I've experienced the same situation with the phone where the person on the other end can't hear me. I brought it to the dealer and they determined it was the microphone and replaced it......they said it was fixed but it's not and still has the same issue.

Has anyone found a fix to this issue?

Share this post


Link to post
Share on other sites

I had someone call me and I couldn't hear them.

They could hear me, but there was no incoming call sound.

Turns out I needed to turn up the radio volume when it was first used. Then I could hear them.

Apparently when the phone connects a call the phone volume is independent of the music volume. 

Now it works as it should.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  



×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.