Who's Chapped? Me, that's who.

deminimis · March 22, 2019

Just venting. Nothing really to see here. Bought a new '19 3500 LTZ Z71 towards the end of Feb (or mid-Feb). It was raining. We have had a hell of a late Winter. Finally got a chance to wash off the pickup last night, and started waxing today (in preparation for installing factory flares). Had a WTF moment followed by several more. Front right fender, on this new pickup, without any disclosures, had been repainted, and repainted poorly. Tape line and paint on leading door seal was but one obvious clue. The real beauty of this is a substantial area that was wet sanded and never painted. Now when wet from rain, you can't tell. Also can't tell once the road film covered everything on the way home with it from the dealer (and snow, ice etc). However, I find it hard to believe no one at that dealership noticed this on a clear day. Its quit noticable on a clear day when clean. Paid for a new pickup, not a "new other" pickup that comes with a needed, second, re-paint job (which is rarely as good as orig). Hope that dealership/GM makes it right. Took the day off to install the factory flares and a set of Gatorback mud flaps in prep for a trip tomorrow. Not touching it now. I'm one chapped dude.

Mikebtte · March 22, 2019

I think we need to calm down and breath. Now that your calmed down WTF. I would be pissed. I once got rear ended by a brand new F-150, in my 96 Escort. Dealer was using it to go to lunch. All the side windows and the rear windows shattered, front bumper came off and the fender bend. My escort did not have a scratch. The dealer fixed the truck and sold it, No clue if they ever told the guy, but it was obviously repainted. Point being, Dealers just need to sell and they wont disclose if the repair was done without insurance being informed. I would contact them for sure.

djv1951 · March 22, 2019

Take lots of pictures with some date documentation before you make the trip. It would be better if the truck was clean. I had the same thing happen a few years back but I noticed it the next day. The dealership ordered me another truck. Good luck

deminimis · March 22, 2019

All doc'd up. Thanks.

Wiggums · March 22, 2019

I went through the same thing with a Ford truck I bought in 2016.

I didn't even know until I took it to CarMax to estimate the value of the truck. They said the two doors didn't have original paint. I don't know how the hell it happened, it had only 12 miles when I bought it.

A little curious here, how many miles did it have when you bought it?

deminimis · March 22, 2019

Can't recall. 15 miles maybe. Wasn't enough to be concerned. Wonder if GM actually pulls completed vehicles back in to re-paint an isolated area. I kinda doubt it. My guess is damaged during transport, and the dealer repaired (poorly), despite claiming lack of knowledge. Suspect they are done talking to me. I'll start the process when we get back from vacation. What a hassle.

[email protected] · March 22, 2019

If it's local I would definitely talk to them before you go on your trip at least to make an appearance there so you can document that you went back before your trip so they don't claim something happened during your trip. Dealers sell but they are professional Liars. So document everything very clearly and definitely stop by the dealer and just show the sales manager what you got and you'll be in touch with them when you get back from your trip. Good luck and have a good trip

deminimis · March 23, 2019

Not local. Made problems know via email, with pics, so there is a record (responses so receipt). Taking wife's car (miserable seats). Anyway, I'd better get packing. Thanks.

Cosmic Charlie · March 23, 2019

at the assembly plant as the truck moves along some things don't go well BUT the line continues ...

some trucks get low or no fluids

some trucks end up with parts missing

some trucks have dents scratches rips ...

the dealer is supposed to check over the vehicle COMPLETELY, and he's getting paid for it by the Dealer Prep BS Fee

BUT

the buyer is really the only one to care about the truck and it's condition

even the motor itself is really unknown with not even 1 hour run on it

so start it up and let it run for awhile, rev it a bit, let it idle, drive it, let it idle, take a ride ... check the trans as well - drive, park, back up, park, drive (repeat many times) use the 4 WD and even the 4 LO WD

so when YOU buy ... REALLY CHECK IT OUT BEFORE, and AFTER you buy take it to a private shop and PAY to have all the Fluids checked among other things (or do it yourself) -

because the dealer is their to SELL more than make friends andor fix the manufactures issues

Do you really think the dealer checks ALL FLUID LEVELS before he gives you your NEW Truck ?

I've had new trucks with a dented front fender, No Freon, Low Diff Fluid, no fog lamp bulb, not operating passenger electric window, broken radio amp, an auto trans stuck in 2nd after 50 miles, acid stained aluminum mags &chrome running board steps from the Dealer Prep solution ...

Buyer Beware LOL

Because once you drive way with your plates on it "IT"S YOURS" (unless you hire a lawyer)

deminimis · March 25, 2019

" (unless you hire a lawyer)". Just so happens...

Also, OR law requires a dealer disclose repairs of $1k and up. Getting estimates now. If estimates come back as expected, then I'll hand it over the the state AG's office. They do good work.

deminimis · April 5, 2019

Here's where this is at: Some emails (including one from the new car sales mgr admitting there was damage and it was repaired, and that they did not disclose the damage/repair to me and should have). So, that put me in a pretty good place to be. However, two weeks have passed and nothing. So, I spoke with the atty in charge at the AG's office. They were happy to take this one (I already did all the heavy lifting). As I was gathering my docs this AM, I received an email from the sale mgr. They are locating a new replacement pickup for me. Still a crazy amount of hassle, but I'll be content with a new, undamaged, ride (so long as they can find the same model, color, options). It's a 6hr round trip to the dealer and there are other things I'd rather be doing this weekend, but whatever. I'll follow up here if/when resolved.

Cosmic Charlie · April 5, 2019

I hope this works out for you

I'd say the AG's office made ALL the difference - I would guess the AG made a phone call (?)

They may be trying to do you right at this point ... BUT at this point you are the enemy !

Never underestimate the limits of the enemy !

The delay was standard practice hoping you just would go away or have an accident or something LOL

If the new truck is not exactly the same --- I'd just compare MSRP to MSRP - and accept it if you like it BUT refuse to cough up ANY MORE MONEY if it's of higher cost (because of the inconvenience factor) ! or insist on Money Back if it's MSRP is less ! They will always try to beat you some way ! That's what THEY DO LOL !

Good Luck

deminimis · April 5, 2019

AG hadn't called yet. They knew what I do for a living and knew I was not going to go quietly into the night. But yea, not as far as I could throw them. This one is $1k more (sticker). Same exact rig. I won't be opening my wallet. Checked vin and it is a considerable later production. In stock. Think I'll make the drive today. Thanks.

gearheadesw · April 6, 2019

Crappy story, but I always like the long ride home from some far away dealership that had a smoking deal on a new truck.

You're already used to this one, but a new truck is always different. Same color?

deminimis · April 6, 2019

Hasn't happened yet and I'm starting to think it may not. The pickup is a twin, however. My patience is spent. If not resolved today, then I'm filing Monday and that's that.