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Jingle jingle underneath only in 2wd


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22 hours ago, lworley said:

I have the SU5 on my 2020 and it’s making the same sound. Was told there was no fix. Beyond ridiculous and embarrassing for GM. 

SU5 axle also, unreal. I have a 2019 RST SU 4 axle I purchased on 6/14/19 I had the axle noise at 400 miles. Also the no start issue.went through two dealerships and two GM advisors.  GM Customer service  advisors are unbelievably terrible. Wont even return calls. Ordered parts for axle in October 2019 after pip was updated several times. Dealer kept spinning me saying stub shaft on back order.finally April 2020 I filed with BBB with a claim and stated how can they make three attempts to repair when they don't provide parts. Two days later a stub shaft arrived at the dealer and GM is calling me everyday. Never would call be back before. I had the parts replaced on June 14 ,2020  1 year after purchase. I have 1000 miles on it in very hot temps and no noise as of yet but not confident it will remain quiet. I still am waiting on back ordered parts for my no start issue that is a whole other story. I am a diehard GM guy I have purchased 6 new silverado and 2 new impala in the last 20 years .GM treats you like garbage. Nobody should have to go through this.buying the wife a new SUV this summer no way in hell will I drive into a GM dealership to buy one. it appears with both SU 4 and SU 5 axles both making noise I will be not driving another new silverado in 2022 when I buy a new truck. Good luck to you I know what your going through.

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6 minutes ago, B.R.67 said:

SU5 axle also, unreal. I have a 2019 RST SU 4 axle I purchased on 6/14/19 I had the axle noise at 400 miles. Also the no start issue.went through two dealerships and two GM advisors.  GM Customer service  advisors are unbelievably terrible. Wont even return calls. Ordered parts for axle in October 2019 after pip was updated several times. Dealer kept spinning me saying stub shaft on back order.finally April 2020 I filed with BBB with a claim and stated how can they make three attempts to repair when they don't provide parts. Two days later a stub shaft arrived at the dealer and GM is calling me everyday. Never would call be back before. I had the parts replaced on June 14 ,2020  1 year after purchase. I have 1000 miles on it in very hot temps and no noise as of yet but not confident it will remain quiet. I still am waiting on back ordered parts for my no start issue that is a whole other story. I am a diehard GM guy I have purchased 6 new silverado and 2 new impala in the last 20 years .GM treats you like garbage. Nobody should have to go through this.buying the wife a new SUV this summer no way in hell will I drive into a GM dealership to buy one. it appears with both SU 4 and SU 5 axles both making noise I will be not driving another new silverado in 2022 when I buy a new truck. Good luck to you I know what your going through.

Do you have the part number for this stub shaft?

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36 minutes ago, RAYS B4U said:

Do you have the part number for this stub shaft?

Well funny you should ask that...when I received my truck back after repair the work order had stated they replaced a Ring,Seal,and Slinger and all had  part numbers.  I asked

What about the stub shaft that was back ordered for six months. The service manager told me we put that in the truck but we received it from a different supplier? So did they actually put a shaft in? I told you it's keeps getting better. Document everything I have 8 pages of documentation on everything that has happened with this truck in the last year. BBB did take my claim but said thay had to make 3 attempts to fix it .I think they tell you parts are on back order to avoid the attempts to fix it. Because they know they do not have the fix. A GM service advisor did tell me back in October they did not have a fix at that time. 

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Curious to know if this is a known issue for the 2500 and 3500 HD's.... considering a 2500 for my next truck if they don't get this crap fixed... or change brands (although I said I would never do)

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  • 2 weeks later...

I was at the dealership last week for this CV axle noise for the 2nd time since the dealership did not document this issue in their system the 1st time I brought it in.   The dealer told me they are still waiting for parts to fix this problem.  I have been in contact with GM customer care and still waiting on a response.

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Update, GM called me today and they are replacing my vehicle.... just have to figure out how they are going to do the loan and GAP piece... 2020 truck ordering is cut off and I have to wait till the beginning of August to order a 2021...

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13 minutes ago, Otherguy said:

Update, GM called me today and they are replacing my vehicle.... just have to figure out how they are going to do the loan and GAP piece... 2020 truck ordering is cut off and I have to wait till the beginning of August to order a 2021...

Did you have any other issues besides the Front Diff jingle?

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On 7/15/2020 at 9:14 PM, Aycock1987 said:

Everyone that is trying to get GM to buy back their trucks... is it solely because of this jingle issue or is it because of multiple issues.

Correction my buyback was solely for the jingle. And yes I was awarded a new truck or money back.

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On 7/29/2020 at 4:59 PM, Otherguy said:

Update, GM called me today and they are replacing my vehicle.... just have to figure out how they are going to do the loan and GAP piece... 2020 truck ordering is cut off and I have to wait till the beginning of August to order a 2021...

Consider getting the 3.0L Diesel I absolutely love mine. No jingle whatsoever.

Edited by ILSilverado
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