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MultiPro Power Steps not retracting

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I bought a 2019 Sierra Denali with the GMC MultiPro Power Steps (retractable running boards) in June. Twice in the last month, the passenger side step has stayed in the extended position after the door was closed, and won’t retract. The first time, it retracted when I shifted into drive and started moving forward. This time, that’s not working. 


Anyone having similar issues or a fix?

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There used to be a relearn procedure on older power assist steps. If not too inconvenient, I’d call or stop by a GM dealer and see if they could give you the steps to use (if that method is still used). Could also be a faulty sensor of some sort.

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On 1/25/2023 at 5:26 PM, Louie Boccia said:

Side step not retracted when door is closed

This is certainly not what we like to hear, Louie Boccia.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: Louie Boccia/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
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I had the same issue with only the passenger side as I rarely have passengers, if I helped it the step would come in and out but it needed help, I lubed up all of the pivoting points and worked it back and fourth and now it works fine but I open and close the passenger door once in awhile to keep it moving,.

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