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2017 Sierra 7 Inch Radio Apple Carplay Won't Connect

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Hello All,


I just bought 2017 sierra with the 7 inch touchscreen that advertisted as compatible with apple Carplay and Android auto. For whatever reason myself, the dealer, and the GM infotainment support can't figure out why it isn't working with apple. We can get the radio to work with Android Auto and connects right away as it should so I think that confirms that the USB port is not faulty and is correctly transferring data. I am using an Iphone 8 IOS ver 12.4 with the factory cable in good condition(no fraying of the cable) and have confirmed that the phone cable combination works in my girlfriends 2017 Chevy Cruze. We have also tried it with different cable combinations and different IPhones.


Occasionally when an Iphone is plugged into it a message will appear on the radio saying "Playback Source is not available" and I have attached a picture of the message.


Just a quick rundown of things I have tried to help with troubleshooting:

  • Made sure that the Apple Carplay is on in the settings of the radio.
  • Double checked that "press home for Siri is enabled"
  • Double checked that the screen time settings weren't preventing carplay from working
  • forgot phone in bluetooth settings and re-paired it.
  • factory reset of radio
  • tried different Iphones (IPhone 6, IPhone 8, IPhone XR, IPhone XS)
  • tried different cables (and confirmed they all worked in the 2017 Chevy Cruze)
  • Made sure the phones worked with Apple Carplay in the 2017 Cruze.
  • tried all USB ports in the truck.


Appreciate all the help




Edited by Jacob Broadbent
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The universe is trying to send you a message. Go Android! Come to the dark side, we have less expensive phones that work great! [emoji1787]

That's a problem for the dealer. If they can't get it to work, they need to replace your radio.

Sent from my SAMSUNG-SM-J727A using Tapatalk

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  • 11 months later...

Any luck? Same problem with 2017 GMC. I heard that it needs an update so the screen goes from RED to BLUE then it should work, but IDK. I took it to the dealer but they did not really do anything and charged me for looking at it. 

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