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Infotainment Screen Black When Using Remote Start


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Any update on this from any of you about the solution? My 2020 Silverado under 4K miles just started doing this today. If I remote start the screen will stay black but if I just use regular push to start it comes on.... calling dealer tomorrow to see if they know of it. Also mine says no update 

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25 minutes ago, Smsafety1 said:

I just bought my truck last week and I am having the same issue.  Did you get yours fixed?  What was the solution?  I am also having a dead battery if I let it sit for 2 days did you have that issue?

Let me know what you hear from your dealer I’m afraid to even let mine sit over night now it just started for me today after a trip to the store

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18 hours ago, Smsafety1 said:

Will do.  I see several people saying it’s a battery issue. Hope that’s all it is 

Thinking that’s what it is noticed on star is disabled too and auto stop works less. I have app Saturday morning let’s see what they say 

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On 2/12/2020 at 12:21 PM, smiles said:

I have to park the vehicle, turn it off, and then re-start using the vehicles start button to bring the display back on. Anybody else having this issue?

About 1100 some odd miles on mine now and have not had this issue when remote starting.(knock on wood)  I am having almost every time I get in though where it is asking me to confirm which user profile.  

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My 2020 2500HD with 500 miles is in the shop today with the blank screen on remote start, dead batteries yesterday and several other wired things. Like gauge clusters bouncing and info screen behind steering wheel coming on after truck was turned off. Will let y’all know what this shop says.

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6 hours ago, MJK said:

My 2020 2500HD with 500 miles is in the shop today with the blank screen on remote start, dead batteries yesterday and several other wired things. Like gauge clusters bouncing and info screen behind steering wheel coming on after truck was turned off. Will let y’all know what this shop says.

Let me know what they say because All of the above is what mine is doing plus auto stop has stopped working too 

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Having read these complaints all summer, though not really experiencing anything myself yet, I just thought of an issue we went through with a ford. I just went out an looked and it looks like both the engine ground and battery ground attached at the firewall, may be attached to a painted surface. We had a new 2011 fiesta and after a couple months at start up, the gauges would go nuts and it wouldn't start. Left her stranded a few times. Having dealt with with weird guage activity with an earlier grand cherokee, I figured it would probably be battery related. I went online and found ignition switch recalls and tech bulletins on the fiesta line for the instrument panel acting up and potential dash fires. The tech bulletin that seemed to cure everything, said to scrape away the excessive paint at the engine bay ground attachment points. I took a look and ours were almost completely painted over. Scraped them off and never had another tissue. Taking a look at mine, without disconnecting yet, the actual screws don't look to be painted, but obviously the surface of the firewall they but against is. I have a custom, so fewer electronics to boot up at start up, so maybe that's why I haven't seen a problem yet. I do plan on adding upfitter switches and some other stuff soon and plan to disconnect the ground straps and clean off the surfaces to prevent problems. I also have a short cmutr, so I'm careful about letting it run a little longer after starting to keep the battery topped off. All the control modules new vehicles have, use a lot of juice when booting up, aside from the starter. And then there's the weird, hit the locks again, then hold the remote start button for 5 seconds for the vehicle to fire and fan blowing full blast, using up additional juice at start up.

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