Power open & close tailgate latches closed, but doesn't pull tight to the second latched position

[jessebkr87]

Hey everyone.  I picked up my 2021 Trail Boss two weeks ago.  It's equipped with the power open & close tailgate (not just the power release).  This weekend I noticed the tailgate was loose when it was closed, so I cycled it open and closed, and it fully latched like it should.  I tried it again, and it latched, but it failed to pull in to the second latched (tight) position.  You can hear and see it try, but it fails.  It has continued to fail since, even if I close the tailgate manually.

 

With the tailgate open, I can use my finger to press the latch into the first and second latched positions, it just won't completely do it when actually closing the tailgate.

 

Has anyone else experienced this?  I'm calling the dealer later, but figured I'd ask here as well.

 

 

 

 

Edited December 21, 2020 by jessebkr87

[AbMtz]

Hey man I have the same issue with my truck tailgate exactly the same, did u fix it? and how did u fix it?