Refresh Radio issues with Favorites

Mikepags · March 29

3 hours ago, msubullyfan said:

On my 2023, I had similar issues with favorites and changing channels with the steering wheel. I noticed when I switched to the Guest profile that everything was working correctly. So I deleted my profile and created a new one and everything works fine now. Seems like it’s an issue with the user profile getting corrupted. Thankfully, you don’t really lose much when deleting a profile since it loads all your Google data back when you connect the new profile to your Google account.

Interesting fix, I hope these stay that way.

Dirk13 · March 29

14 hours ago, Mikepags said:

So I went to Settings/ System/ Reset Options/ Erase Infotainment Data. It took a while to come back to life (Black Screen), and you'll have to put in all your info/ phone/ personal settings etc. BUT now I can set my favorites, and change channels with steering wheel. Not sure if my emergency braking was working correctly before did reset, we'll see if that changed anything.

This seemed to fox my issue as well. XM favorites look to work ok now, at least the channel name sets to the tab which is further than I’ve been so far. I didn’t have a chance to give it a full look but I’ll report back in a few weeks. Thanks again for the recommendation.

5 hours ago, msubullyfan said:

On my 2023, I had similar issues with favorites and changing channels with the steering wheel. I noticed when I switched to the Guest profile that everything was working correctly. So I deleted my profile and created a new one and everything works fine now. Seems like it’s an issue with the user profile getting corrupted. Thankfully, you don’t really lose much when deleting a profile since it loads all your Google data back when you connect the new profile to your Google account.

Interesting observation. “Reset all infotainment data” seemed to work for me and that clears out the profiles so maybe deleting and creating a new profile is all it takes.

msubullyfan · March 29

2 hours ago, Dirk13 said:

This seemed to fox my issue as well. XM favorites look to work ok now, at least the channel name sets to the tab which is further than I’ve been so far. I didn’t have a chance to give it a full look but I’ll report back in a few weeks. Thanks again for the recommendation.

Interesting observation. “Reset all infotainment data” seemed to work for me and that clears out the profiles so maybe deleting and creating a new profile is all it takes.

Yeah, the key for me was that I noticed that the guest profile didn’t have the same issue. Seems like something must corrupt the user profile. Hope it doesn’t happen again, but at least I know what to do.

sgr · June 18

Yes, same issues with my 2022 RST, presets blank and loading audio issue. My spouse and I each have profiles entered and his was not having the preset issues that my profile was. I created a new profile for myself and deleted the old one. Now SiriusXM presets are working correctly. I'm not sure if that fixed the loading audio issue also. Time will tell on that one.

Dirk13 · June 22

On 6/18/2023 at 3:08 PM, sgr said:

Yes, same issues with my 2022 RST, presets blank and loading audio issue. My spouse and I each have profiles entered and his was not having the preset issues that my profile was. I created a new profile for myself and deleted the old one. Now SiriusXM presets are working correctly. I'm not sure if that fixed the loading audio issue also. Time will tell on that one.

I still have the loading audio issue occasionally when I start the truck. Creating a new profile didn’t fix that for me.

Jus Cruisin · June 23

I received an OTA a few weeks ago and it apparently fixed the "loading" problem. Now Siriusxm fires up pretty much right away.

Darter2002 · July 26

My 2022 has the loading audio issue. The dealer did a software update but it didn’t help. The dealer has some GM engineers coming in in a few days and they will look at it. I’ll let you know what they say.