2022 GMC Sierra 1500 Refresh HUD Optical Issues

matt99199 · December 17, 2022

Just wondering if anyone else has bought a recent GMC Sierra platform with a HUD and if they have seen these "reflections" from inside the HUD.

I worked at a different company that made HUDs and IPCs for GM, Ford, and others and know a bit of why this is happening.

It's a surface somewhere on the inner mirror assemblies that isn't perfectly matte and is reflecting some light in an unintended path back onto the windshield. It's not the bezel at the top on the dash.

Not super obvious but enough to annoy me. I find if I adjust the height just to the top where it starts to cut off, the anomaly gets cutout and removed but any head shift vertically will start to impact HUD image appearance.

Maybe I just got a COVID unit....? Don't really want a dealership ripping my brand new truck apart but wondering if all HUDs have this (imo very low quality) issue.

J

matt99199 · December 17, 2022

Trying to find where/who I can contact on the GM side to discuss all issues I've seen with my truck so far.

My list includes:

1) The above.

2)Bluetooth/Android Auto cutting out once or twice per boot shortly after start - GM is aware of this and working to fix it (I know through connections).

3)Sometimes cellular connection to the truck glitches out and won't get data through (google assistant wont be able to do anything). And then it will complain about not having offline maps even though it has them downloaded. Might be a separate issue of google account loading improperly.

4) Some seldom laggy/freezing apps like navigation shortly after boot.

5) Multipro lockout feature doesn't activate/work. Maybe bad software in the module that controls it?

6) Forward collision assistance stopped working entirely once for me (pulled battery and rebooted, hasnt happened since).

Edited December 17, 2022 by matt99199

GMCustomerService · December 23, 2022

On 12/17/2022 at 2:54 PM, matt99199 said:

Trying to find where/who I can contact on the GM side to discuss all issues I've seen with my truck so far.

My list includes:

1) The above.

2)Bluetooth/Android Auto cutting out once or twice per boot shortly after start - GM is aware of this and working to fix it (I know through connections).

3)Sometimes cellular connection to the truck glitches out and won't get data through (google assistant wont be able to do anything). And then it will complain about not having offline maps even though it has them downloaded. Might be a separate issue of google account loading improperly.

4) Some seldom laggy/freezing apps like navigation shortly after boot.

5) Multipro lockout feature doesn't activate/work. Maybe bad software in the module that controls it?

6) Forward collision assistance stopped working entirely once for me (pulled battery and rebooted, hasnt happened since).

This is certainly not what we like to hear, matt99199. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 GMC Sierra 1500 Denali. To do so, please send an email to [email protected] with ATTN: matt99199/GM Trucks in the subject line.

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