Infotainment has failed to install factory apps

[dutch724]

2017 Silverado LTZ Z71 6.2 ltr.

I have tried to install other apps that are within the infotainment data base. Every time I start my truck it says fail to install. I'm trying to figure out why does it fail.

All I'm trying to add is the weather app and 1 other one. Onstar is not any help on this. Anyone else have this issue and how did you overcome it?

[PAPER]

8 hours ago, dutch724 said:

2017 Silverado LTZ Z71 6.2 ltr.

I have tried to install other apps that are within the infotainment data base. Every time I start my truck it says fail to install. I'm trying to figure out why does it fail.

All I'm trying to add is the weather app and 1 other one. Onstar is not any help on this. Anyone else have this issue and how did you overcome it?

THIS might sound dumb , but is your truck connected to the internet when your trying to install Apps ???

[BigBadSierra]

There were so may updates for that system. I had a 2014,2016 and 2018 and had updates done to all of them for various reasons. You may simply need to get it updated to the latest version to correct this issue. of course probably would have to pay for it now at the age of your truck.  My 2022 with the new system has been updated three times to correct issues.

[dutch724]

Yes, truck has unlimited internet. I have even tried it when I was connected to the house internet.

The dealer says Onstar has to fix it on their end. Onstar just chases their tail. This has been going on for at least a year.

Dealer even told me to make sure the was sync'd exactly right.