2023 silverado 1500 RST duromax

byebye1500 · June 4

Shitty service, experience, and unknown problem:

We bought a brand new 2023 Chevy RST 3.0 duromax back on November 7th 2022. We have been driving it since then and while on vacation over 500 miles from home we were stranded due to this brand new truck with our 6 month old baby girl, all of our vacation gear, and no options from GM.

Our 2023 chevy dash read "reduced acceleration". When we took it to the dealer they said the truck would completely shut down at 200 miles due to emission regulations. Again we were well over 200 miles from home. We called two dealerships and corporate and were told they do not give loaner vehicles anymore. The best they could do to help fix the vehicle was for US to find our own rental and they would reimburse us for up to $40 a day. BUT we were on vacation in OBX with our new born, a fully packed truck, and a bike rack on the hitch. There were no rentals on OBX. The closest rental we could find was 2 hours away and a car. We would have to leave majority of our gear in our truck while it was being serviced and GM told us they would ship our vehicle home when fixed which they estimated would take 2 weeks but they were not sure what the problem was or how to fix it. The part they thought would fix the problem wouldnt come in for a minimum of 2 weeks alone. This was the third time we have had this problem! 2nd time we were stranded with a child, first time so stranded we couldn't go home.

I am beyond displeased with GM as I really loved this truck and this brand new vehicle failed us and GM offered no solutions other than to trade it in and buy a new one.

WITH NO OPTIONS! We traded in our vehicle for the only other available one on the lot that would hold all of our gear. We are beyond thankful for the wonder of Chevy OBX for buying our vehicle, but we still lost so much of our vacation thanks to this very shitty situation.

Pleas fix this problem as this is not okay! When you have customers dropping well over $50,000 for a shitbox your company is going down the drain.

I do not know what the problem was only that it was the third time with the same problem having to do with emissions and hiw the vehicle shuts down after 200 miles if not fixed. A brand new vehicle! We were stranded with a brand new vehicle!

These are the codes:

P2002 particulate filter low efficiency

U02A49 Lost communication with air coller coolant pump

Odds are it is not a part problem but a wiring problem which could take weeks to find.

KARNUT · June 4

9 minutes ago, byebye1500 said:

Shitty service, experience, and unknown problem:

We bought a brand new 2023 Chevy RST 3.0 duromax back on November 7th 2022. We have been driving it since then and while on vacation over 500 miles from home we were stranded due to this brand new truck with our 6 month old baby girl, all of our vacation gear, and no options from GM.

Our 2023 chevy dash read "reduced acceleration". When we took it to the dealer they said the truck would completely shut down at 200 miles due to emission regulations. Again we were well over 200 miles from home. We called two dealerships and corporate and were told they do not give loaner vehicles anymore. The best they could do to help fix the vehicle was for US to find our own rental and they would reimburse us for up to $40 a day. BUT we were on vacation in OBX with our new born, a fully packed truck, and a bike rack on the hitch. There were no rentals on OBX. The closest rental we could find was 2 hours away and a car. We would have to leave majority of our gear in our truck while it was being serviced and GM told us they would ship our vehicle home when fixed which they estimated would take 2 weeks but they were not sure what the problem was or how to fix it. The part they thought would fix the problem wouldnt come in for a minimum of 2 weeks alone. This was the third time we have had this problem! 2nd time we were stranded with a child, first time so stranded we couldn't go home.

I am beyond displeased with GM as I really loved this truck and this brand new vehicle failed us and GM offered no solutions other than to trade it in and buy a new one.

WITH NO OPTIONS! We traded in our vehicle for the only other available one on the lot that would hold all of our gear. We are beyond thankful for the wonder of Chevy OBX for buying our vehicle, but we still lost so much of our vacation thanks to this very shitty situation.

Pleas fix this problem as this is not okay! When you have customers dropping well over $50,000 for a shitbox your company is going down the drain.

I do not know what the problem was only that it was the third time with the same problem having to do with emissions and hiw the vehicle shuts down after 200 miles if not fixed. A brand new vehicle! We were stranded with a brand new vehicle!

These are the codes:

P2002 particulate filter low efficiency

U02A49 Lost communication with air coller coolant pump

Odds are it is not a part problem but a wiring problem which could take weeks to find.

It’s ridiculous they can’t put a temporary override for emissions devices that would get you home. I’ve already gave my opinion as far as the man made climate change scam. Unfortunately it’s probably made our vehicles less reliable and cost more.

Transient · June 4

Oh, boy! I can actually relate to this one. Lost a 2007 Tahoe is a similar way. Wife was stationed in Chicago, but we had to go to Utah for my wife's grandmother's funeral. On the way back to Chicago we stopped in Laramie, Wyoming to get gas and dinner. I checked the truck over and made sure everything was fine, including the oil being full because I'd recently started experiencing oil consumption issues, and was getting the run around from dealers in Norfolk, Virginia (where we had just moved from) and in Chicagoland. 2007 was the first year of cylinder deactivation, and GM had the 5 year/100,000 powertrain warranty standard. After getting some food I got back on the freeway, and set the cruise control. As soon as we started making the climb up to Cheyenne the truck shifted down 2 gears and the engine went, too. Managed to limp it to a rest area nearby, where it was freezing cold, and called for a tow truck to get me back to Laramie and to the Chevy dealer. I only had 1 kid at the time, and they were 2 years old. The dealership was as helpful as they could be and rushed the truck into the shop, jumping ahead of other customers that already had their vehicles there before us. The truck had about 96,000 or 97,000 miles on it. GM tried making the claim that I was negligent in the care of the vehicle and refused to honor the warranty. Which wasn't the case. I did my own oil changes, etc to reduce the cost because I worked for an auto parts store while I lived in Virginia. My options were to have a new engine installed with 100% of the expense out of my pocket, or by a new vehicle to get home. A replacement engine would have had to come from Denver, and took a few days, plus the time it took to install. My wife called her command and they told her she needed to get back to Chicago immediately, so we dumped the truck and crammed everything we had into a Malibu. The car was over loaded with gear. My kid literally had no space beyond his car seat and my wife had stuff on top of her all the way home. It wasn't until a decade later that I decided to buy another GM vehicle. I did so while holding my nose, knowing I might experience another similar problem later on. Not only do I follow the owners manual service interval exactly, but for things that directly affect the engine, such as oil changes, I go to the dealer so there's no way they can claim I was negligent in the care of my truck.

In hindsight, one thing I was I did differently was not buy the Malibu. It was a daily reminder of getting kicked while I was down and being stuck in that situation for years when I didn't do anything wrong. I loved that Tahoe until it broke. I was hoping to have it for many more years, and buying it made me feel like I was finally building the life I wanted to have. I should've looked into getting myself and my family onto a Greyhound bus and finish the trek to Chicago, and have the truck transported home too. Once it got it home I would've rebuilt the engine myself. I love my 2020 Silverado, and understand the Tahoe situation has a possibility of occurring again (fortunately, my kids are now older). That is a risk I assumed when I chose to purchase the truck, and should there be a repeat of my previous experience I will not hesitate to handle it differently.

With that said, things break and many businesses are a-holes. It's a good idea to be able to lookout for yourself so when bad things happen you can handle them yourself instead of relying on somebody else that'll refuse to help when you believe they should. OP, what can you do to help yourself in this situation?

KARNUT · June 4

22 minutes ago, Transient said:

Oh, boy! I can actually relate to this one. Lost a 2007 Tahoe is a similar way. Wife was stationed in Chicago, but we had to go to Utah for my wife's grandmother's funeral. On the way back to Chicago we stopped in Laramie, Wyoming to get gas and dinner. I checked the truck over and made sure everything was fine, including the oil being full because I'd recently started experiencing oil consumption issues, and was getting the run around from dealers in Norfolk, Virginia (where we had just moved from) and in Chicagoland. 2007 was the first year of cylinder deactivation, and GM had the 5 year/100,000 powertrain warranty standard. After getting some food I got back on the freeway, and set the cruise control. As soon as we started making the climb up to Cheyenne the truck shifted down 2 gears and the engine went, too. Managed to limp it to a rest area nearby, where it was freezing cold, and called for a tow truck to get me back to Laramie and to the Chevy dealer. I only had 1 kid at the time, and they were 2 years old. The dealership was as helpful as they could be and rushed the truck into the shop, jumping ahead of other customers that already had their vehicles there before us. The truck had about 96,000 or 97,000 miles on it. GM tried making the claim that I was negligent in the care of the vehicle and refused to honor the warranty. Which wasn't the case. I did my own oil changes, etc to reduce the cost because I worked for an auto parts store while I lived in Virginia. My options were to have a new engine installed with 100% of the expense out of my pocket, or by a new vehicle to get home. A replacement engine would have had to come from Denver, and took a few days, plus the time it took to install. My wife called her command and they told her she needed to get back to Chicago immediately, so we dumped the truck and crammed everything we had into a Malibu. The car was over loaded with gear. My kid literally had no space beyond his car seat and my wife had stuff on top of her all the way home. It wasn't until a decade later that I decided to buy another GM vehicle. I did so while holding my nose, knowing I might experience another similar problem later on. Not only do I follow the owners manual service interval exactly, but for things that directly affect the engine, such as oil changes, I go to the dealer so there's no way they can claim I was negligent in the care of my truck.

In hindsight, one thing I was I did differently was not buy the Malibu. It was a daily reminder of getting kicked while I was down and being stuck in that situation for years when I didn't do anything wrong. I loved that Tahoe until it broke. I was hoping to have it for many more years, and buying it made me feel like I was finally building the life I wanted to have. I should've looked into getting myself and my family onto a Greyhound bus and finish the trek to Chicago, and have the truck transported home too. Once it got it home I would've rebuilt the engine myself. I love my 2020 Silverado, and understand the Tahoe situation has a possibility of occurring again (fortunately, my kids are now older). That is a risk I assumed when I chose to purchase the truck, and should there be a repeat of my previous experience I will not hesitate to handle it differently.

With that said, things break and many businesses are a-holes. It's a good idea to be able to lookout for yourself so when bad things happen you can handle them yourself instead of relying on somebody else that'll refuse to help when you believe they should. OP, what can you do to help yourself in this situation?

We had 3 5.7 diesel’s in our family. The only thing that save us they were family vehicles and we worked on them ourselves. Later our business bought 3 94 GM diesels. Two things saved us there were the warranty and spare trucks. They eat injection pumps and the transmission couldn’t handle pulling our camper’s. So I did double duty with my Dodge 5.9 Cummins. No more Chevy trucks. I still bought Chevy cars and trucks. The rest of my family didn’t. From 06 to 14 I bought different brands. Then encounter the 14 with cylinder deactivation. I didn’t go passed the warranty period.

redwngr · June 4

3 hours ago, KARNUT said:

We had 3 5.7 diesel’s in our family. The only thing that save us they were family vehicles and we worked on them ourselves. Later our business bought 3 94 GM diesels. Two things saved us there were the warranty and spare trucks. They eat injection pumps and the transmission couldn’t handle pulling our camper’s. So I did double duty with my Dodge 5.9 Cummins. No more Chevy trucks. I still bought Chevy cars and trucks. The rest of my family didn’t. From 06 to 14 I bought different brands. Then encounter the 14 with cylinder deactivation. I didn’t go passed the warranty period.

Only thing worse than the 5.7 (350) diesel was the V6 version they put in some cars in that era.