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E Trailer. Slow!


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July 3rd I ordered camper tie downs front and rear, and a receiver hitch. Front tie downs showed up quickly, but they sent long bed instead of short bed. Judging by the customer service representative expletives they assumed fault an Reordered. 
Reciever hitch shows up with only 2 of the 50 parts, 175#'s in a cardboard box. They said when this happens they tape the box better the 2nd time.
rear tie downs went from 2 to 3 weeks, then a month. Then 6 weeks and it's supposed to get here today. UPS said "failed delivery attempt " E Trailer said "damaged package " UPS says "delivery tomorrow " E trailer says new shipment in 4 days. 

 

these are heavy boxes, cardboard. This stuff is quite expensive. I'm guessing because 1/2 of the attempted deliveries fail. 
meanwhile we have a camper we can't use. 

 

moral of the story is heavy stuff in cardboard doesn't work well, but oh well. 
 

 

EDIT: turns out the 175# hitch was divided between 2 boxes, only one showed up and it was severely hanging open. E trailer worked tirelessly to make it righ At every step except the package quality. 

Edited by Hoginedgewood
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1 hour ago, Hoginedgewood said:

July 3rd I ordered camper tie downs front and rear, and a receiver hitch. Front tie downs showed up quickly, but they sent long bed instead of short bed. Judging by the customer service representative expletives they assumed fault an Reordered. 
Reciever hitch shows up with only 2 of the 50 parts, 175#'s in a cardboard box. They said when this happens they tape the box better the 2nd time.
rear tie downs went from 2 to 3 weeks, then a month. Then 6 weeks and it's supposed to get here today. UPS said "failed delivery attempt " E Trailer said "damaged package " UPS says "delivery tomorrow " E trailer says new shipment in 4 days. 

 

these are heavy boxes, cardboard. This stuff is quite expensive. I'm guessing because 1/2 of the attempted deliveries fail. 
meanwhile we have a camper we can't use. 

 

moral of the story is heavy stuff in cardboard doesn't work well, but oh well. 

My weigh safe drop hitch with 2 balls and accessories came in a cardboard box but it was double boxed and the actual weigh safe box was form fit and really well packaged. No damage but also not 175# in a single box. That seems excessive for the majority of delivery drivers to even lift. 

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