Mary Godfrey

They supposedly sent out the cluster to be repaired because Chevrolet does not make new ones for that age truck? Could someone look at the cluster and tell if it's the original one to the truck? I tried asking the service manager that, and if there was a chance the motor had been replaced, but he was NOT going to listen to a word I had to say.

My son has a 2007 Chevy 2500 with the Duramax. We bought it in 2018 with 129,000 miles. We saw the Carfax, miles go up as they should, few thousand here and there. Gauge cluster goes out around 139,000 in December. My son took it to a guy he knows and the guy said it had to go to Chevrolet dealer to replace because the odometer was blank cause the gauge cluster was out. Chevrolet has to send it out to be repaired, takes 2 weeks. We get it back with 89999 miles. Approx 50000 miles short. Call the dealer, guy that answered said they just put those miles in to create a ticket, it's our fault, bring it back. Take it back, it sits a week, I finally call and after a very hot conversation with the service manager, we pick it up with nothing done. I guess my question is, how do we fix this? The service manager told me it's a federal offense to change the mileage and I'm like I freaking know that, that's why it needs fixed. We're trying to sell this truck and no one is going to want to buy it with a rolled back odometer, and that could cause us trouble very soon down the road I'm afraid. Can we take it somewhere else and have the miles read off the motor? Or will any miles just show what the odometer says? We are so frustrated and don't know where to turn. Of course being a woman, no one at the service department takes me seriously. Thanks for any help!