Chevrolet and GMC have announced a recall that touches the core safety features of their 2023 Colorado and Canyon models, stirring concerns among pickup truck enthusiasts and owners alike. This recall, affecting nearly 56,000 vehicles in the U.S., with additional numbers in Canada and Mexico, arises from an issue where the trucks’ automatic emergency braking system may activate unexpectedly. This flaw is attributed to the vehicles’ front camera systems, which might incorrectly identify imaginary obstacles, leading to unwarranted braking actions. The recall has already been linked to over 200 complaints, with a handful resulting in minor collisions and injuries.
The gravity of this issue is not lost on General Motors, as the company has pledged a rigorous response. Dealerships are set to update the camera module software at no cost to the vehicle owners, aiming to rectify this alarming glitch. This move underscores GM’s commitment to safety and customer satisfaction, attempting to restore faith in these models’ reliability and technological sophistication.
In light of this development, our team at GM-Trucks.com understands the importance of keeping our readers well-informed. As part of our commitment to providing comprehensive and timely information, we have gathered the official documents related to this recall. These documents offer detailed insights into the nature of the problem, the scope of the affected vehicles, and the corrective measures put in place by General Motors. We encourage 2023 Colorado and Canyon owners to review these documents firsthand to understand better the issue and the steps being taken to ensure their safety and peace of mind.
Stop Delivery Notice – 2023 Colorado and Canyon Emergency Braking Recall
2023 Colorado & Canyon Emergency Braking Recall Stop Sale Notice- Download this notice in PDF Format
Reference Number: GCUS-3-3156
Stop Delivery Order for Safety Recall A232424660 – Unwanted Automatic
Emergency Braking
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6801
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 22, 2024
Subject: Stop Delivery Order for Safety Recall A232424660
Unwanted Automatic Emergency Braking
Models: 2023 Chevrolet Colorado
2023 GMC Canyon
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles
in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration
(NHTSA) about a safety recall that involves these vehicles. The GM recall number is A232424660.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year
Chevrolet Colorado and GMC Canyon vehicles. The front camera module (FCM) system in these vehicles may,
under certain conditions, improperly command an automatic emergency braking (AEB) event. If an unwarranted
AEB event occurs and causes the vehicle to unnecessarily stop or slow down, there is an increased risk of a crash.
The remedy is not available at this time. This GlobalConnect message will be updated with further details in the
near future.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle
inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not
delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer
use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory
System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated
for this recall. This action has been taken to assist dealers with determining which vehicles are involved so they
can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this
message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be
listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in
dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM
within the Maxis Dealer Application in GlobalConnect.
Frequently Asked Questions Document (FAQs)
Attached to this message you will find a document that addresses the most likely questions customers may have
regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty
Management (GWM) system will display “02/22/2024” under Release Date and “Incomplete – Remedy Not
Available” under Status. This means the required repair is not yet available and dealers should not attempt to
perform any repairs.
We are working to develop a remedy as quickly as possible. When a remedy is available, the recall bulletin will be
released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Fact Sheet – 2023 Colorado and Canyon Emergency Braking Recall
2023 Colorado & Canyon Emergency Braking Recall Fact Sheet- Download this notice in PDF Format
A23-242466 – 2023 MY Chevrolet Colorado and GMC Canyon – Unwarranted Automatic
Emergency Braking (AEB) Events
GM Confidential
On February 15, 2024, GM’s Safety & Field Action Decision Authority (SFADA) decided to conduct a
Safety Recall on select 2023 Chevrolet Colorado/GMC Canyon vehicles equipped with the Veoneer front
camera module because of a potential for unwarranted automatic emergency braking (AEB).
Production Build Model Years
2023 Chevrolet Colorado/GMC Canyon
US Population
Approximately 55,840 US Vehicles
Brief description of the condition
The Veoneer front camera module may trigger an unwarranted AEB event in a non-collision situation.
Front Collision Alert operates in all speeds above 5 mph and AEB operates in a speed range between
5 mph and 85 mph.
Brief description of the remedy
Dealers will be instructed to conduct a calibration software update to the front camera module.
Sale / Stop Delivery Status
Yes
Media Press Release – Y/N
No
Field Accident Data
5 accidents, 3 injuries, 0 fatalities
Frequently Asked Questions- 2023 Colorado and Canyon Emergency Braking Recall
Frequently Asked Questions (FAQs) for Safety Recall A232424660
Unwanted Automatic Emergency Braking
These questions and answers are being provided to help GM dealers respond to inquiries from
involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
A1) General Motors has decided that a defect which relates to motor vehicle safety exists in
certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles.
Q2) What is the issue or condition?
A2) The front camera module (FCM) system in these vehicles may, under certain conditions,
improperly command an automatic emergency braking (AEB) event.
Q3) What symptoms may be experienced? What warning signs may be associated with
the issue or condition described?
A3) None.
Q4) What is the remedy/repair?
A4) The remedy is not available at this time.
Q5) What is the safety risk? Is the vehicle safe to drive?
A5) If an unwarranted AEB event occurs and causes the vehicle to unnecessarily stop or slow
down, there is an increased risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) No, when a remedy is available, the recall bulletin will be released, and dealers can begin
repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any
special instructions?
A8) If special instructions are provided, they will be included in the notification letters to
customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by
General Motors, but they may also check their Vehicle Identification Number (VIN) for
field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or
via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this
recall and are within the warranty coverage period for the warranty which is associated
with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field
Action Courtesy Transportation Policy for further information.
NHTSA Acknowledgment- 2023 Colorado and Canyon Emergency Braking Recall
February 27, 2024
Ms. Sabrina Groshek
Executive Director, Global Systems & Product Investigation
General Motors, LLC
General Motors Company
29427 Louis Chevrolet Road
Warren, MI 48093-2350
NEF-107DM
24V-133
Subject: Emergency Braking Can Activate Unexpectedly
Dear Ms. Groshek:
This letter serves to acknowledge General Motors, LLC’s notification to the National Highway Traffic Safety Administration
(NHTSA) of a safety recall which will be conducted pursuant to Federal law for the product(s) listed below. Please review the
following information to ensure that it conforms to your records as this information is being made available to the public. If the
information does not agree with your records, please contact us immediately to discuss your concerns.
Makes/Models/Model Years:
CHEVROLET/COLORADO/2023
GMC/CANYON/2023
Mfr’s Report Date: February 22, 2024
NHTSA Campaign Number: 24V-133
Components:
ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Number of Units Affected: 55,755
Problem Description:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Colorado and GMC Canyon vehicles. The front camera module
(FCM) system may falsely detect an obstacle, causing the automatic emergency braking (AEB) to engage unexpectedly.
Consequence:
Unexpected automatic emergency braking can cause the vehicle to abruptly stop or slow down, increasing the risk of a crash.
Remedy:
Dealers will update the front camera module (FCM) software, free of charge. Owner notification letters are expected to be mailed
April 8, 2024. Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020.
GM’s number for this recall is A232424660.
Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY
1-800-424-9153), or go to www.nhtsa.gov.
Please be reminded of the following requirements:
You are required to submit a draft owner notification letter to this office no less than five days prior to mailing it to the
customers. Also, copies of all notices, bulletins, dealer notifications, and other communications that relate to this recall,
including a copy of the final owner notification letter and any subsequent owner follow-up notification letter(s), are
required to be submitted to this office no later than 5 days after they are originally sent (if they are sent to more than one
manufacturer, distributor, dealer, or purchaser/owner).
Please be reminded that under 49 U.S.C. § 30112(a)(3), it is illegal for a manufacturer, to sell, offer for sale, import, or
introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety
defect once the manufacturer has notified NHTSA about that safety defect. This prohibition does not apply once the
motor vehicle or motor vehicle equipment has been remedied according to the manufacturer’s instructions.
As stated in 49 U.S.C. § 30118(f), submission of eight consecutive quarterly reports followed by three annual reports is
required. As described in 573.7, submission of the first of eight consecutive quarterly status reports is required within one
month after the close of the calendar quarter in which notification to purchasers occurs. Therefore, the first quarterly
report will be due on, or before, 30 days after the close of the calendar quarter. The first of three consecutive annual status
reports will be due on, or before, 1 year after the eighth quarterly report was submitted.
General Motors, LLC’s contact for this recall will be DeMara Magruder who may be reached by email at [email protected].
We look forward to working with you.
Sincerely,
Alex Ansley
Chief, Recall Management Division
Office of Defects Investigation
Enforcement