GM’s value brand tops its premium, luxury, and commercial-grade brands in quality.
The latest J.D. Power Initial Quality Study (IQS) has been released and the Chevrolet brand is GM’s star. The Chevy brand is third from the top overall in the rankings and beat the pants off of Cadillac.
The IQS measures owner-reported problems after 90 days of ownership. A lower score is better. Chevy scored an impressive 141 in a tie with RAM for third place. Cadillac scored just above the overall industry average with a 162 score. Buick and GMC had solid 150 and 151 scores respectively.
“This success is the result of a focused effort across the entire GM enterprise from design to product development, manufacturing, Customer Care and Aftersales, sales, service and marketing, our dealers and others,” said Tony Francavilla, GM vice president of global quality. “We celebrate these wins and will remain focused on delivering quality vehicles for our customers.”
GM vehicles won six of 26 vehicle segment IQS awards, including:
2020 Cadillac CT5 – Midsize Premium Car
2020 Cadillac CT6 – Upper Midsize Premium Car
2020 Cadillac Escalade – Large Premium SUV
2020 Cadillac XT4 – Compact Premium SUV
2020 Chevrolet Malibu – Midsize Car
2020 Chevrolet Sonic – Small Car
Eight additional 2020 GM vehicles ranked in the top three of their respective segments:
Chevrolet Silverado HD
General Motor‘s Yantai Dongyue 2 (China) plant, from which GM imports the Buick Envision crossover, received the J.D. Power Platinum Plant Quality Award for producing vehicles with the fewest defects or malfunctions. Unlike vehicle awards, plant quality awards are based solely on defects and malfunctions and exclude design-related problems.
IQS chart courtesy of J.D. Power.