I'm fairly new here myself, but welcome to the site! A lot of helpful info... My new 2018 Silverado CC LT has a very slight vibration above 55mph. It was worse, and I did notice it when test driving, but I got them to balance the tires/wheels and that improved the vibration a lot. But still a little vibration above 55/60, but tolerable for now. Several years ago I bought a new 2002 Silverado double cab. Noticed a vibration when test driving and mentioned it to the salesman riding with me. He said the tires just needed balancing. I went ahead and purchase the truck; big mistake. They balanced the tires (after purchase) and still a vibration. They ordered new tires and installed... still a vibration. They ordered new wheels... still a vibration. I went back to the dealer to talk to the general manager and service manage about buying the truck back from me or initiating a formal complaint with GM and initiating Lemon law proceedings. When I got there to discuss the issue, the service manager says "oh, we just got a service bulletin from GM on the vibrations in the new trucks and they said it was the rear leaf-springs". That didn't make sense to me, but I gave them one more chance. They ordered the new rear leaf-springs, installed, and it did indeed fix the vibration. But for some reason, I never bonded with that truck and traded it in for a new 2004 double cab. That has been the best new vehicle I've ever owned... and I still have it (124,000 miles). Make sure they fix the vibration before you buy... or, discount further as previously mentioned. Good luck.
Wish I had known my new 2018 Silverado CC LT was made in Mexico; I would have kept shopping before buying. I had not bought a new vehicle in 15 years and am usually a savvy shopper. But I didn't do my homework thoroughly this time. I know they say there is no difference in quality between the GM trucks made in Mexico and the ones made in the US/Canada, but it's the thought that counts. I also agree that the price is getting to the point of being beyond what the average, middle-class consumer can afford. But since they are increasing production at the Indiana plant, maybe not....
I agree... that's why it looks so good. Never seen a body shop paint job/repair without flaws of some kind (trash, orange-peel, sag, overspray, etc...) regardless of how good the body shop's reputation or skill level of the techs.
Last time I took my 2004 Silverado to the dealer for routine maintenance/oil change I got a small ding in my front bumper out of the deal. Didn't notice it till a few days later and figured it wasn't worth the hassle to confront them about it. I too have found it worth the convenience to have a trusted, competent quicky-lube business to do the oil changes and tire rotations. Sometimes I take a notion to do it myself, but I agree that getting dirty or oil on my cloths (that never comes out) and then worry about where to dispose of the old oil is not worth what little you might save. I just bought a new 2018 Silverado CC LT (in late December 2018) that I'll get the dealer to service while under warranty. They gave me the impression the first couple of oil changes is free.. not 100% sure about that. I do change the oil in my farm tractor and lawn mowers... :-)
Farmer_2 replied to jasnak's topic in 2019/2020 Silverado & Sierra TroubleshootingHA! And all you have to do is I agree... It has been my experience in the past that you can't make GM or the dealer do anything they are not willing to do; perhaps you can try to persuade and encourage them to an extent. I've heard stories about the local GM dealer being sued by customers for various things, and winning the lawsuit. But that's a long and stressful road, and you may not always come out ahead. I've also learned that you catch more flies with honey than vinegar. Threatening and cursing the dealer is not the best way get issues resolved, most of the time. That said, I think GM tries a little harder to keep their customers happy nowadays than in the past... Just an observation from past experience (good and bad).
You do have a couple of good points/pros there for the mid-size truck. About two years ago, I came very close to buying a new 2016 Colorado; I drove a couple, and brought one home to drive over the weekend. I had a 2004 Silverado double-cab I bought new and has been the best truck I ever owned. I struggled with the thought of buying the smaller truck. Y'all are right, the price is about the same as the full-size, with maybe a few $ less if that on the Colorado. The Colorado did seem to have ample room inside compared to my 04 full-size. Length wise it was about the same length. It was narrower but about the same height as the 04 silverado. Yea, it was smaller than the 04 Silverado, but not by much. I must say, however, and I know this is trivial, but I like the gear shifter on the column rather than the console; always have. To make a long story short, I decided against the Colorado after the dealer was supposed to get another Colorado in a different color from another dealer and that fell through after they assured me they could get it and I paid a down payment/earnest money in advance. But that is part of the longer story. After that bad experience, I didn't visit another dealer for 2 years. I decided to buy a new 2018 Silverado LT Crew-Cab after Christmas to get in on the end of year discounts. I got the full size truck comparably equipped with V8 for pretty much the same price of the 2016 Colorado CC with V6. Yea, the Silverado is bigger and bulkier, harder to park in a parking lot, but it sure does ride and drive good, and had LOTS of power, and better gas mileage than the smaller Colorado V6 would have been... I still, however, like the size and added agility of the Colorado. But the more truck for same money philosophy helped me make a choice.
Farmer_2 replied to jasnak's topic in 2019/2020 Silverado & Sierra TroubleshootingI'm an older guy, and have always bought GM vehicles, and nothing else. Never owned another brand. My dad worked for GM and retired after more than 35 years of service. He'd turn over in his grave if he knew I bought something other than GM. That said, it has been my experience in the past that GM will not fix or repair anything under warranty until it breaks completely. The only exception is if it a recall or they (the GM dealer) get a service bulletin about a particular problem or possible problem; otherwise, it is usually "normal operation". But I still keep buying GM products, for better or worse... maybe the good outweighs the bad? Or, maybe it is just respect for my late dad, I'm not sure.
It's my understanding that all double cab, 4X4 and 2500 series Silverados and Sierras are made in US and all other crew cabs, GMC and Chevy, are made in Mexico. So, I suppose that even the US made trucks can have issues. My 2018 Silverado LT CC has a slightly irregular door gap on the driver's side (door-fender gap wider than passenger side, which is perfect) but a I keep getting advice from others that it is not worth breaking the paint on the door hinge bolts to adjust the door gap a 1/16th of an inch. But it does irritate me every time I notice it. The rear door fit at the bottom rear of the rear doors is fine. I'm still in limbo and undecided as to whether or not to have the driver's side front door adjusted or leave it alone and live with it. But I did expect near perfection on the truck as much as it cost... I haven't purchased a new truck in 15 years.
I was at a GM dealership body shop a few weeks ago discussing a separate issue on my new 2018 Silverado (body panel fits) and the manager of the body shop told me they had been having a lot of issues on new GMC and Chevy trucks with the paint coming off in certain areas. According to him, it was mostly on the lower front part of the bed. That's probably why they didn't baulk much about fixing it for you; it's likely not an uncommon or rare issue. Good luck!
Farmer_2 replied to DP121's topic in 2014 - 2018 Chevy Silverado & GMC SierraWell, at least you are making some progress in the right direction. It has also been my experience in the past that you don't get quite the same treatment/courtesy at a GM dealer where you didn't purchase the vehicle when taken in for warranty service. It shouldn't be that way, but that's been my experience. At least they did give you another truck for a loaner. If the repair is going to take a long time, maybe it will not interrupt your vacation plans, other than the hassle/irritation of it all. Let us know how it all turns out... Glen
Update: I talked to the manager of the GM certified body shop at another dealer (one the largest in the area) about the door fit/gaps/alignment on my 2018 Silverado yesterday. I showed him what I was talking about and we compared the passenger side fits (excellent) to the driver's side, particularly the gap between the front door and fender. His assistant manager was there also. I asked about the pros and cons/rewards and risks of making the adjustments and asked for his honest, professional opinion on adjusting the door. He said they could try to adjust the door for me but it could possibly cause problems elsewhere while chasing a 1/16th of an inch. He said most people would not notice it and that most every new truck on their lot most likely had minor flaws in it somewhere. You don't usually hear that when talking to a salesperson at the dealer when looking to buy. They also said they rarely ever make these kinds of adjustments on new trucks at their shop, unless it had been wrecked/damaged; he said most of what they do on brand new vehicles is repair minor dings in body panels or minor paint issues. Needless to say I could tell they didn't want to mess with it unless I absolutely insisted and there may have been some truth in what he was saying about the risks of creating problems elsewhere. He suggested I take it to another GM dealer certified body shop and get another opinion. At the moment I'm inclined to try and live with it a bit longer. To be honest, it is something I could try to adjust myself, but I'll wait a bit longer, or get another opinion as suggested. It does diminish my level of satisfaction with the truck, (which I noted on the new vehicle survey) but there is still a lot about the truck I like. Glen
Farmer_2 replied to GPGuy's topic in 2019/2020 Chevy Silverado & GMC SierraIt'd be nice if you could get them to make the adjustment(s) before you bought the truck, but I doubt they'd do that. You could ask, I suppose. I talked to the manager of the GM certified body shop at another dealer (one the largest in the area) about the gaps/alignment on my 2018 Silverado yesterday. I showed him what I was talking about and we compared the passenger side fits (excellent) to the driver's side, particularly the gap between the front door and fender. His assistant manager was there also. I asked about the pros and cons/rewards and risks of making the adjustments and asked for his honest, professional opinion on adjusting the door. He said they could try to adjust the door for me but it could possibly cause problems elsewhere while chasing a 1/16th of an inch. He said most people would not notice it and that most every new truck on their lot likely had minor flaws in it somewhere. You don't usually hear that when talking to a salesperson at the dealer when looking to buy. They also said they rarely ever make these kinds of adjustments on new trucks at their shop; he said most of what they do on new vehicles is repair minor dings in body panels or minor paint issues. Needless to say I could tell they didn't want to mess with it unless I absolutely insisted and there may have been some truth in what he was saying. He suggested I take it to another GM dealer certified body shop and get another opinion. At the moment I'm inclined to try and live with it a bit longer. To be honest, it is something I could try to adjust myself, but I'll wait a bit longer. It does diminish my level of satisfaction with the truck, (which I noted on the new vehicle survey I received and completed) but there is still a lot about the truck I like. Good luck, GPGuy, and let us know what they say about making the adjustments on the door(s). Glen
The bed on my new 2018 Silverado Crew Cab seems to be aligned correctly with the cab on the driver's side, but sets inward a bit on the passenger side about 1/2" like you mentioned. But that doesn't bother me as much as the misaligned driver's side door. But I do get 20+ mpg with the 5.3, and sometimes up to 24 mpg. I wish the body panels were aligned as well as it runs, drives and rides... Glen
Farmer_2 replied to GPGuy's topic in 2019/2020 Chevy Silverado & GMC SierraI'm dealing with a very similar issue on a 2018 Silverado Crew Cab LT, but I've already purchased the truck back in December 2018 when they had the end of year sales. I kind of noticed the front door fitment/alignment issue when I was looking at it before I bought it, but it really didn't jump out at me at the moment; there were lots of things I did like about the truck. After looking at the gaps/alignment between the driver's side door and fender I'm thinking I will see about getting it adjusted by a GM dealer with a GM certified collision/body shop. I mentioned the alignment issues to the service manager at the dealer where I purchased the truck and he said they did not have a GM certified body shop and suggested I take it to one that did. I was a little surprised that he would recommend a competing GM dealer for such warranty service. But I do understand if they don't have anyone there qualified to do the adjustment. The gap between the front door and the fender on the driver's side is about a 16th of an inch or more wider than the same gap on the passenger side. The alignment on the passenger side looks very good. I wish the driver's side looked the same. I started a thread here about the body panel alignment issues a few days ago; here is the link with pictures if you want to take a look. https://www.gm-trucks.com/forums/topic/223362-irregular-fitgaps-between-door-and-fender/ I too want to know more about what they would do to realign and what else it might affect. Glen
Farmer_2 replied to DP121's topic in 2014 - 2018 Chevy Silverado & GMC SierraSorry to hear of the issues you are having with your new Sierra. And, like you, I come from a GM family. My dad and brother both retired from GM, both with over 30 years service. My dad passed away several years ago. That said, I've had some issues with every GM vehicle I've owned. Some major and some minor, but they all had issues. My 2004 Silverado extended cab is probably the best one I've ever owned in terms of issues/problems. Only needed a new IP cluster and AC fan speed control, both of which turned out to be recalls and I was reimbursed by GM for the cost of repairs. I recently had to replace the throttle position sensor, but after 125,000 miles I'm not complaining. I recently purchased a new 2018 Silverado crew cab LT; it has about 1500 miles on it now. I'm currently mulling over some minor body panel fit/alignment issues, but no problems other than that so for. Yet, and still, after going over the new truck with a fine-tooth comb, I must say that I too am a little disappointed in the overall build quality; I expected better. It does, however, run, drive and ride very well, which is encouraging. But I believe the 2004 Silverado was a better built vehicle, and I thought things improved with time, technology and a higher price-tag. Wishing you the best of luck with the warranty repairs on your new truck. They will fix it, or give you another new truck.
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