Jamie73

Fellow truck owners, I am out of here. Went by the dealership this morning to show the service advisor the damage that was done to my vehicle during the last 19 days that they had it. Talked to the Sales Manager and worked out a decent deal for them the purchase the truck back from me. I will be out approximately $1500.00 after 14 months and 6500 miles. This Sierra has been more of a pain in the ass to deal with then all my other vehicles I have owned in my life combined. And I'm 59 years old. Time to start shopping for my new whip. Probably not a GMC. Stay strong brothers, and don't let them take advantage of you!

Alright brothers I'm back. But not because my window is leaking again, that seems to be good for now. My question is, I have just opened my 3rd case with GMC, jumping through hoops, talking to idiots. My truck has been in the shop for 85 days in the past 10 months, and I have some serious damage from a repair just done which will take some time to fix it. Has anyone been able to get ahold and talk to someone other then the so called senior service advisor that you play phone tag with. I'm looking for a regional service advisor or some type of person like that. I have a lawyer, and am ready to strongly pursue a buyback. Any help or contact information to speed up this process is greatly appreciated. Stay strong and let's get these trucks taken care of.

Is your new leaking from the top down? Or is the water pooling in the sliding glass channel?

That was my replacement window that started leaking immediately, in the channel of the sliding glass.

Just a little update after the strange diagnosis I got from my service manager yesterday. He did show me, and gave me a copy for my own records, of the Field Product Report that he submitted to GM. It states that all 4 trucks he water tested had water pool in the sliding glass window channel. So I asked him, when I bring my truck back with wet carpet again what are you going to do then? He said, I don't know? Damn. He said he hopes GM will give him a solution.

Hey Thomcat, you know you just jinxed yourself. My truck is great as well. All my recalls done, my 8 speed transmission is smooth as silk. Only issue is a leaking rear window that they cannot seem to fix. The TSB has been proven not to work on a lot of trucks, and like you said, if your dealer is not good, doing the TSB can lead to other issues. A leaking window is not something to worry about until it is happening to you. I just read a couple of days ago that a truck owner with 42,000 miles on his truck has started leaking. Hopefully your will stay dry, I would not wish this issue on anyone, it's a real pain in the butt. Fort Wayne, USA production, wet as a sponge.

For sure it's not right, I don't care if it's coming inside of every vehicle built. Water should not be coming inside the cab. When my carpet get wet again, I'll just take it back. And same here with GMC, I currently on my 3rd advisor and have no help out of any of them except maybe the first. I'm currently waiting of my 2 day call back, which was supposed to be yesterday. Crazy situation!

Okay fellows, I got a new one for you, have not heard this until I just got a phone call from the dealership. My truck is sitting at the dealership after finding water pooling up in the sliding glass track, after just an easy hand wash, enough to completey soak a heavy duty paper towel. This was a couple of days after my new window was installed. The service manager just called and said, yes, you are correct there is water coming in at that area, but it is going no further and is draining back out. He said he did several water tests on my truck, tested several others in the service department and a couple of new ones sitting on the lot. all of them did the same thing. He has done a Field Product Report and submitted it to GMC. He still could not explain how my carpet got wet, but assured me my carpet was dry after all the testing. So, I asked him, what do I do now? Come get it and hope for the best? And of course his answer was yes. Not feeling very confident, but I am very close to lemon law in my state and have my lawyer ready to roll if I hit the requirements. Stay tuned.

You are correct. I guess if he were an expert the glass would not leak. Same skill level as the robot that installed my window the first time on the assembly line. I should have said, installed by a glass company in town that has a very good reputation.

Some new windows are leaking as well. I drove mine about 25 miles before i discovered it leaking again. Currently waiting on another window. And I did have the new model window installed the first time around by a glass expert.

FUYAO E4 Installed my a company with a great reputation in my town.

Another update! While I do like my dealership and the service manager my confidnce with them is starting to plummet. Picked up my truck Friday afternoon. Not feeling real confident because nothing was done to fix the issue. We had some nice weather yesterday and my truck was dirty from sitting at the dealership so I decided to give it a wash. You guessed it, just an easy hand wash with a normal water hose, not more water on the window or no less. And I have a leaking rear window. I stuffed a blue heavy duty paper towel into the sliding window track, this is the area I found water last time and told the dealership that. After washing a drying the truck I checked the paper towel and it was soaked. By looking at those pictures of the soaked paper towel, can you imagine how much water would enter the cab if the truck was sitting the the rain for a few days. Back to the shop tomorrow. I am quickly moving toward the Alabama Lemon Law requirements.

Update, update. My truck is back home. 9 days in the shop this round. If you remember I took it in 5 days after a new window was installed after I found wet carpet. They pulled all the carpet, made sure everything was dry, ran several water tests and declare my truck ready to roll without finding any evidence of a leak. That wet carpet had to get wet somehow. I'm sure it is not fixed, but time will tell. On a positive note. My dealership seems to do a pretty good job and I rally like the service manager, he acts like he wants to help. This is a small dealership in a pretty large town. The only GMC dealership in town. They have Sierra's sitting around everywhere to be worked on. He told me, they are getting pretty good at dealing with spoiler removal and install. Sad!

Here you go

I was out this morning and close to the dealership so I decided to stop in and see if there are any updates. My truck has been in the shop since last Thursday for a leak after the second window install. Did not find out much other then they cannot find where the leak is coming from. I suggested they check the rear window. Anyway, all was not lost, I did snag a loaner while I was there. Also while there I did notice several Sierras in the shop and I spotted this truck outside. It did have the chalking job done to it. At least it was under cover. This is not my truck. Thought you guys may enjoy the picture.