spechuled

So I'm in the middle of a insurance battle, my driver's side door was bent due to a attempted break in. I've provided all the photos of the door, door jambs, and all the surrounding area. The insurance company is stating that the door is bent out at the top ⅜ of a inch due to my door hinge pins being bad, and normal wear and tear, and they found info on the internet to prove there case. I have made a complaint with the division of financial regulation. And the kicker is they have never seen it in person and are only going off of pictures. I've provided documentation of my pins being replaced 1 ½ years ago. Is any of this true, highly doubt it. I need to collect more info, any help would be appreciated.