Amy Harding

2018 Suburban with hood and roof issues. The hood looks like it's on a 25-year old vehicle. I took it to the dealer today and they said this is a common issue BUT GM is handling case by case. Dealer said GM has a "secret algorithm" that determines what they will do for a particular customer. I left there somewhat confident that GM would step up and cover the repaint of my hood/roof considering that this is my 4th Tahoe/Suburban. I was wrong! The dealer called back with their offer about an hour after I left. Said that "GM will cover 10% of the warranty cost". So out of pocket for me is, HOOD COST $ 693.00 and ROOF COST $ 1,859.00. WE EXPECT BETTER GM! $60-75,000 vehicles that need paint jobs after 3-years is absurd. This is an ongoing issue that is being handled very squirrely. Accept responsibility for your defective paint/clear coat, GM Motors! My email address if anyone wants to discuss further- [email protected]