byebye1500

Shitty service, experience, and unknown problem: We bought a brand new 2023 Chevy RST 3.0 duromax back on November 7th 2022. We have been driving it since then and while on vacation over 500 miles from home we were stranded due to this brand new truck with our 6 month old baby girl, all of our vacation gear, and no options from GM. Our 2023 chevy dash read "reduced acceleration". When we took it to the dealer they said the truck would completely shut down at 200 miles due to emission regulations. Again we were well over 200 miles from home. We called two dealerships and corporate and were told they do not give loaner vehicles anymore. The best they could do to help fix the vehicle was for US to find our own rental and they would reimburse us for up to $40 a day. BUT we were on vacation in OBX with our new born, a fully packed truck, and a bike rack on the hitch. There were no rentals on OBX. The closest rental we could find was 2 hours away and a car. We would have to leave majority of our gear in our truck while it was being serviced and GM told us they would ship our vehicle home when fixed which they estimated would take 2 weeks but they were not sure what the problem was or how to fix it. The part they thought would fix the problem wouldnt come in for a minimum of 2 weeks alone. This was the third time we have had this problem! 2nd time we were stranded with a child, first time so stranded we couldn't go home. I am beyond displeased with GM as I really loved this truck and this brand new vehicle failed us and GM offered no solutions other than to trade it in and buy a new one. WITH NO OPTIONS! We traded in our vehicle for the only other available one on the lot that would hold all of our gear. We are beyond thankful for the wonder of Chevy OBX for buying our vehicle, but we still lost so much of our vacation thanks to this very shitty situation. Pleas fix this problem as this is not okay! When you have customers dropping well over $50,000 for a shitbox your company is going down the drain. I do not know what the problem was only that it was the third time with the same problem having to do with emissions and hiw the vehicle shuts down after 200 miles if not fixed. A brand new vehicle! We were stranded with a brand new vehicle! These are the codes: P2002 particulate filter low efficiency U02A49 Lost communication with air coller coolant pump Odds are it is not a part problem but a wiring problem which could take weeks to find.