Brianb33

Update - new radio loses sound every 3-5 minutes for a second or two when using satellite radio or using your cell phone to play music. Plays fine on AM/FM. I think the front end rattle is something with the steering. I completed a survey from GM Cares and they want me to take it back to the dealer this week to address the radio and rattle, and want technical services to be involved. Just completed first long tow w/travel trailer, about 7500 lbs, terrible headwind, averaged 6 mpg for the 200 mile trip. But the truck towed great. All the cameras are great too. Going to ask dealer to take a look at the steering wheel, still think it is a notch to the left. One goofy new issue is that every time I rest my left elbow on the upper arm rest by the window, when I move my arm off it makes a noise from the the vinyl being pressed down, like the sound of stepping on a sticky floor. I’ll post updates later this week if any progress is made.

I appreciate the responses! I’ll see if the service manager can help. I was told by another customer in the waiting area that he will get things done. I guess we’ll see. My position is basically that I don’t want the truck back until they either fully resolve the front end noise or they just decide to let me get a different truck. Thanks again everyone.

Just bought a 2024 2500HD, Z71 package, great looking truck, love the multiple cameras and safety features. Within the first 500 miles, the radio cuts out and won't come back on unless you do this almost silly reset procedure - go to Safe Mode, open your door, wait one minute, and then it should reset....but it doesn't. The biggest issue though is a rattling sound from the front end - suspension/steering area. I have a ranch in the Texas Hill Country so the road to the house is a bit rocky, but nothing an off road package truck shouldn't be able to handle. My 2019 GMC Sierra with off road package handled it perfectly, no issues, so did my F-250. All the noise and feedback through the steering column happens driving between 5 - 10 mph and when you get to the rocky sections of the drive. It feels like I can feel every bump through the steering wheel and it seems like the suspension feels weak and wobbly, like it might fall apart any minute. I took it to the dealer, rode with a tech who heard the noise and agreed it shouldn't do that. They said the bushings and everything else looked fine. They thought the issue was due to the truck being in Auto 4WD and their solution was to make sure the truck stays in 2WD mode. Needless to say, the truck makes the same noise in 2WD and the radio still works intermittently after a software update. Another strange issue occurred yesterday on the way to work. I was approaching a turn and when I stepped on the brake pedal, it wouldn't move. I could not get it to push down. Nothing in the floorboard to prevent it from going down. I let off the pedal and tried again and it worked correctly. A bit scary slowing down from 70 mph - would have been a big mess if it never worked properly. Dealer says they have had no report of this issue and of course couldn't repeat it. Does anyone else feel like their steering wheel is off-center? Mine looks like it is a few notches to the left of center. I am supposed to take it back Monday for a new radio but I plan to leave it there and have them go through the entire front end. I can't imagine a HD truck with such sensitive suspension/steering. I've owned at least 20 trucks in my life and never experienced front end issues like this. Have any of you experienced this? Any ideas on where to focus? I hate to think I bought a $70K pavement princess. Appreciate any feedback - Thanks.