Search the Community
Showing results for tags 'buyback'.
Found 3 results
thatryan posted a topic in 2014 - 2019 Silverado & SierraHi all, After several issues with my mylink system and yadda yadda, GM has reached out and sent me a letter talking about "Replacement" or "Repurchase" and I was wondering if anyone that has gone through this could share any tips on which option is better and what to look out for? My truck is a 2017 Z71, 5.3. About 58,000 miles. I still own $19,000 on it to the bank. Thank you.
Buyback- minor reason listed
Skywalker49 posted a topic in 2014 - 2019 Silverado & SierraI’m working with a Chevy dealer in central Maryland on a purchase of a 2016 Silverado 1500, 5.3L, RWD. The dealer disclosed that it was a buyback. The salesman showed me the documentation and the listed reason for the buyback was “outside temperature gauge not accurate”. I’m worried that the listed reason may be bogus...that seems to be a minor nit and not worthy of a buyback. I plan to request the full service records and copies of the buyback paperwork. The Carfax is linked here https://www.carfax.com/VehicleHistory/p/Report.cfx?partner=CBT_4&vin=3GCPCRECXGG176962&cs:rv=B4031E32744CBE3267E395EA9B4CF581 The dealer is reputable and we’ve purchased from them before. Any takes on what kind of situation I’m looking at here? Thanks for your opinions and advice.
Hi everyone. Been along time since I've posted about my 2015 vibrator. Well what a story I have for you! I'll make it short n sweet as possible. First the dealership, couple of hiccups but overall really good to me. Second the Gm customer service, very pleasant to talk to......that's all. Third Gm district manager, treated me very well with buyback. 1/16 New 2015 1500 double ltz 6.2 20" vibrated bad from day one! Approx 6-7 months later after 4 sets of tires, alignments etc.. was offered buyback. Ordered a 2017 1500 crew ltz z71 6.2 18" loaded on first order date. ( z71 and 18" highly suggested for least amount of possible vibration problems by DM ) 12/20/16 new truck FINALLY arrives. Stunning, rides amazing. 5/17 4K miles started to notice a little vibration. Could live with it. 6/17 vibration worse, rear end was making odd noise off and on. Rear end locked up several times at very low speeds and just dragged tires. Will leave out all the bs. Rear end was blown. Btw I don't beat on my trucks. GM POLICY.... new model year rebuild only! If 2016 and older new rear end. RFB tires 2 no good. 2 new tires( found out were out of spec to, put on anyways) Rebuilt rear end, 2 new tires truck vibrated worse, rear end made bad clunking noise and all around seemed worse. Didn't want to go through another buyback and was told GM probably won't do it. Traded for 2017 Colorado v6 crew long bed. Surprisingly really like this little truck. Ok you ready.... 207 miles on it, took it on highway, vibrated worse than my first truck. Also noticed whole truck had a slight lean to drivers side. Took service manager for ride and couldn't believe how bad it was. Also measured truck and driver side was shorter. RFB tires, perfect, checked everything, perfect. No bulletins for it. Never had a Colorado vibrate. Nothing he could do about it. Said you got a lemon. He was gonna contact DM. ( I wrote a email to DM in detail of what My family and I have gone through the past year and a half, how much money we have lost, how much stress we have had and to please just give me a new Colorado ) He got in touch with New DM and explained he couldn't fix it, it's a lemon. Definitely should do a buyback. Well guess what DENIED!! IM FLOORED... unfixable truck is mine. Almost traded for another New Silverado but couldn't do it. Lemon law would take to long and they would get me for mileage( which is not cheap ) and I have to drive it. 8/17 traded for a beautiful black 2017 v6 twin turbo crew cab loaded f150. Couldn't be happier. Really impressed with motor, better tow, better mileage, seats more comfortable, all around better. Unfortunately For GM ( not that it matters to them ) I will never buy a GM product again and I will steer anyone who asks away from them. BTW... I personally know several 15-17 Silverado owners who's trucks vibrate, most common said things from them is... Dont have time to bring it in. Don't wanna go through bs. Take the wife's car for long drives. Brought it in got new tires still vibrates. Gonna trade for Ram/Ford. So the number of REPORTED vibration issues means nothing.. lots of people don't have time, don't wanna deal with bs, traded or just don't care. In the past year and a half I've asked approximately 50 15-17 Silverado owners if theirs vibrated. HALF said yes and all at highway speeds. Personally I think they all vibrate on different levels. On the low end response well it's a truck, that's how it rides. It's expected. And don't forget service guys going with you for test ride saying, that's the tires their aggressive your gonna get that. Unfortunately I've heard it all. My Silverado crew rode like a Cadillac until 4K miles. Take no excuses!!!! Thanks for reading and good luck to all.