Right now, today… this article is mostly a heads-up for the GM dealership technicians working in the bays. Fast forward ten years, and someone is going to be sitting in the driveway trying to update the software on their second-hand truck, only to be met with a frozen screen and a mild panic attack.

When that day comes, bookmark this page, because we have your 5-second fix.

A screenshot of the official General Motors Service Bulletin PIT6413A, dated March 2026. The document displays a table listing the specific 2023 through 2026 Buick, Cadillac, Chevrolet, and GMC models affected by an infotainment software glitch following a radio update.
You aren’t alone if you’ve experienced this glitch. GM Service Bulletin PIT6413A covers a massive chunk of the automaker’s current lineup, from the 2024 Chevy Colorado to the 2026 Cadillac Escalade.

The Software Glitch

According to a newly updated GM Service Bulletin (PIT6413A) released in March 2026 , a “software anomaly” can trigger immediately after performing an update on vehicles equipped with the A11 radio.

The driver's seat view of a GMC Canyon Denali interior, featuring a leather-wrapped steering wheel and a large central touchscreen infotainment system displaying a navigation map.
The massive, highly connected infotainment screens found in modern GM vehicles—like the A11 radio shown here in the GMC Canyon Denali, are the exact units freezing on the “Controls & Safety” page after recent USB software updates.

Instead of booting up to your normal home screen, the radio defaults directly to the “Controls & Safety” page. You’ll find yourself locked out of your audio and navigation, staring at a rather intimidating banner at the bottom of the screen that reads:

“Infotainment features unavailable. If this problem persists, see dealer to restore system”.

Which Vehicles Are Affected?

This software hiccup spans a massive chunk of GM’s current, tech-heavy lineup equipped with the IVD or IVE option codes. The affected list includes:

  • 2024-2026 Models: Chevrolet Colorado, Silverado EV, Blazer EV, Equinox EV, Traverse, GMC Canyon, Acadia, and Sierra EV.

  • 2025-2026 Models: GMC Yukon, Yukon XL, Terrain, Cadillac Escalade, Escalade ESV, OPTIQ, Buick Enclave, and Envision.

  • 2023-2026 Models: Cadillac LYRIQ.

The Laughably Simple Fix

If your screen tells you to “see dealer to restore system,” your first instinct might be to assume the infotainment module is entirely bricked. Take a deep breath. You do not need an expensive trip to a specialized programmer. You can actually do it yourself in just a few seconds. 

A close-up of a General Motors infotainment screen displaying the "Controls & Safety" menu. A warning banner at the bottom reads "Infotainment features unavailable. If this problem persists, see dealer to restore system," with a "Factory Reset" button visible on the bottom right.
If your screen freezes on this “Controls & Safety” menu with a warning banner after a software update, don’t panic. Simply tap the “Factory Reset” button on the bottom right of the screen to fix the glitch and restore your radio.

The official GM correction procedure is to simply ignore the warning text and press the “Factory Reset” button located right there on that same bottom banner. Once you tap it, the radio will reset and return to completely normal operation.

The best part? GM actually created a unique Labor Operation code (3481318) for this specific bulletin. Dealership technicians are currently getting paid 0.2 hours (about 12 minutes) of warranty labor time just to tap that reset button.

So, if you are reading this in 2036 while trying to keep your classic 2025 Colorado’s screens alive, congratulations, you just saved yourself a trip to the dealer (or whatever we’re calling them by then).

Have you experienced this bug in 2026… or 2036? Let us know in the GM-Trucks.com Online Community.